The input of names and titles into an Excel sheet is not always easy and downloading is even more difficult. Also, there is no where to preview each badge ordered which used to be a feature prior to C... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Products turned out great and arrived way more quickly than I anticipated. I couldn’t be happier with the end result. Only word of caution, and it really is my fault too, is that I didn’t receive an... Leggi di più
L'azienda ha risposto
Your website is not easy to navigate and I tried reaching out multiple times for assistance and apparently, no one is able to help---if they answer the phone. No one ever tried to reach back out to m... Leggi di più
L'azienda ha risposto
I had issues with an order being printed incorrectly. Rebecca reached out to me and walked me through the correct process to make it right. Shes absolutely amazing!! Thats what I call customer service... Leggi di più
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Dettagli dell'azienda
Informazioni su Customgenie
Scritti dall'azienda
Custom Genie specializes in beautiful, high-quality personalized products that help brands make a lasting impression. Headquartered in Atlanta, GA, our North American manufacturing and distribution facility houses a full in-house art department, a dedicated customer service team, and a state-of-the-art production floor — giving us complete control over every detail from first sketch to final shipment.
We proudly serve a wide and diverse client base, including hospitality, retail, personal and professional services, public bodies, airlines, the financial sector, and travel. Whether you need branded drinkware for a corporate event, premium giveaways for a trade show, or fully customized merchandise for retail shelves, our team delivers products built to elevate your brand.
Every order is handled with precision and care. From concept and artwork proofs to packaging and shipping, our experts ensure your company logo looks polished, professional, and unmistakably yours. With fast turnaround times, competitive pricing, and a true commitment to craftsmanship, Custom Genie is the partner you can trust to bring your brand to life — one custom product at a time.
Informazioni di contatto
Stati Uniti
- customgenie.com
3,5
Nella media
148 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 87% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Customer service was very helpful
Customer service was very helpful, since I was disappointed all my old info did not copy over from my original company that they bought. She helped me with my order and it arrived on time as promised.
11 marzo 2026
Risposta di Customgenie
Hello Nancy, thank you for your kind feedback! We’re glad our team was able to assist you and that your order arrived on time.
We truly appreciate your patience during the transition and look forward to supporting you again soon.
They sent exactly what I ordered, good material.
Everything was great exactly. Like I ordered, it just took a little longer than expected.
3 marzo 2026
Risposta di Customgenie
Hello Christi, thank you for your feedback—we’re glad everything arrived as expected, and we appreciate you bringing the delay to our attention as we review this internally to reinforce our delivery timelines.
Risposta di Customgenie
Hello Grace, thank you for your feedback. We truly appreciate your business and look forward to working with you again soon.
Unable to update image/file after…
Unable to update image/file after uploading before production. No pre-production approval or confirmation, just once and done. Price was good, but what I received was unusable.
Was contacted by the company and they took my two suggestions to update their ordering process. Kudos for reaching out.
5 marzo 2026
Risposta di Customgenie
Hello Steve, Thank you so much for the update. Your suggestions are very valuable to us, and we’re glad we could connect. We look forward to continuing to improve your experience!
I ordered clear stickers
Edit: after reading my review, manager approached me via email with an apology for their mistake and processed my exact order. I received it today. They are perfect. Thank you very much.
I ordered clear stickers. I got white background but before this order, I ordered before this, got it perfectly. But very affordable price.
4 marzo 2026
Risposta di Customgenie
Hi, we truly apologize for the material mismatch on your stickers. We'll get this fixed for you.
We're checking on this immediately. Our team will contact you directly to help with your clear stickers.
We appreciate you sharing this with us.
Very Disappointing
I placed an order through ASI- but not even the Customer Service rep knew...your website no longer converts an ASI order into a Custom Genie order.
When I finally received the sample order I paid for; it was GOLD instead of the SILVER I ordered. I lost Weeks of time to get the order placed properly, only to receive something I couldn't even send to my client.
6 febbraio 2026
Risposta di Customgenie
Thank you for your feedback. I’m sorry for the frustration you experienced with your order. The confusion around the ASI integration and receiving the incorrect color is not the experience we want for our customers.
I’m glad our team was able to connect with you, resolve the issue, and provide a credit toward your future order. We also took your feedback seriously and are reviewing both our ordering process and internal communication to prevent this from happening again.
We appreciate the opportunity to make this right and hope to deliver a much smoother experience on your next order. If there is anything else you need, feel free to reach out directly.
I wanted in a different color but they…
I wanted in a different color but they would not comply
2 marzo 2026
Risposta di Customgenie
Hi Emanu, we truly apologize for not accommodating your color request and for not responding to your concerns. We're going to make this right for you.
We're checking on this immediately. Our team will contact you directly to get this sorted and get you what you need.
We appreciate you sharing this with us.
sticker
i asked for gold metallic, got black in the mail. and the sticker is supposed to be placed on one by one. not all at once. more difficult and a waste of my money.
3 marzo 2026
Risposta di Customgenie
Hey Brandon, we truly apologize for sending black instead of gold metallic and for not fulfilling your order correctly. We're going to make this right for you.
We're investigating this right away. Our team will reach out to you directly to resolve this and understand exactly what you need.
We appreciate you sharing your feedback with us.
The name tags we ordered arrived and…
The name tags we ordered arrived and look great!
20 febbraio 2026
Risposta di Customgenie
Hello Rick, thank you for your feedback—we’re glad everything arrived as expected,
I do like the new layout.
2 marzo 2026
Risposta di Customgenie
Hello Felix, thank you for your feedback—we truly appreciate it. Comments like yours help us continue improving and delivering a better experience for our customers.
Looks good
Product looks good but took a very long time to ship compared to when it was Stickers International.
26 febbraio 2026
Risposta di Customgenie
Hello Eric, thank you for your feedback. We are pleased to hear that you are satisfied with the product. We appreciate your comments regarding the shipping time, and we remain committed to enhancing our turnaround times.
Pens came out great
28 febbraio 2026
Risposta di Customgenie
Hello Danny, we are very pleased to hear that you’re happy with your order—thank you for your feedback.
Fast and not expensive
21 febbraio 2026
Risposta di Customgenie
Hello Jean, thank you for your feedback. We sincerely appreciate your business and look forward to serving you again in the future.
Just what I ordered and quick and easy
Ordering was quick and easy, the package arrived quickly and I love my new pens.
Also, I love that I did not have to buy a huge quantity. On a lot of sites you have to buy a minimum of 100. I needed less than 20.
27 febbraio 2026
Risposta di Customgenie
Hello Hilary, thank you for your kind feedback. We’re pleased to hear that the ordering process was smooth and that the flexibility in quantities met your needs.
We truly appreciate your support and look forward to serving you again.
Risposta di Customgenie
Hello Alfredo, Thank you for your continued trust in us. We’re pleased to hear you’re satisfied with the quality of your orders.
Risposta di Customgenie
Shannon, thank you for your feedback. We’re pleased to know your experience with our platform and product met your expectations. Thank you for your business.
Risposta di Customgenie
Hello Bill, thank you for your feedback. We truly appreciate your business and look forward to working with you again soon
I still haven't received my product and…
I still haven't received my product and it was a time sensitive order. I also never received an actual proof or a reply about a proof. Assuming this group has purchased Name Badges International, but all of our company history is gone and we have no way of ensuring the products match what we've had in the past - very disappointing
23 febbraio 2026
Risposta di Customgenie
Hi Janel, we sincerely apologize for the inconvenience caused. We understand how important your timeline, proofs, and company history are to you. We're committed to resolving this and understanding your concerns in detail.
We're investigating this. Our team will reach out to you directly to get this sorted and make things right for you.
We appreciate you sharing your feedback with us.
Great custom pens
Pens work well! The custom logo looks exactly as it did when I designed it on the site. I was a bit worried at first because they don't give an estimate arrival for shipping. But it arrived very timely.
20 febbraio 2026
Risposta di Customgenie
Hello Mario, Thank you for your feedback. We’re pleased to hear that your order met your expectations.
We also appreciate your comments and will continue working to enhance the overall response.
Quality control is non existent.
I made sure all my decals are perfectly aligned. They all came misaligned. I put in a remake request, they came back on the wrong stock and they were misaligned yet again. I ordered multiple sheets of the same decal, they are aligned differently on each sheet. Some of them float on the same sheet. This has been an ongoing issue. Extremely frustrated, and done ordering from these guys.
*Update*
I was contacted in reference to my review. Jessica from Custom Genie asked if I would like a refund or decals. She assured me they would be looked over to ensure they are centered as I laid them out. Once again they came misaligned. Decals on the same sheet were misaligned differently too. The decals in the vertical center of the sheet were perfectly centered, the ones on the right float to the left and the ones on the left float to the right. I ordered two sheet of ybis particular design. On the second sheet none were centered and they all floated down. Definitely a them problem and they can't fix it. Stickers International was an infinitely better company. I would give 0 stars if I could.
29 gennaio 2026
Risposta di Customgenie
Hi Robert, we sincerely apologize for the alignment issues with your decals. We understand your frustration after multiple remake requests and inconsistent quality across your order.
We're investigating this immediately. Our team will reach out to you directly to resolve this and ensure we get this right for you this time.
We appreciate you sharing your feedback with us.
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