The input of names and titles into an Excel sheet is not always easy and downloading is even more difficult. Also, there is no where to preview each badge ordered which used to be a feature prior to C... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Products turned out great and arrived way more quickly than I anticipated. I couldn’t be happier with the end result. Only word of caution, and it really is my fault too, is that I didn’t receive an... Leggi di più
L'azienda ha risposto
Your website is not easy to navigate and I tried reaching out multiple times for assistance and apparently, no one is able to help---if they answer the phone. No one ever tried to reach back out to m... Leggi di più
L'azienda ha risposto
I had issues with an order being printed incorrectly. Rebecca reached out to me and walked me through the correct process to make it right. Shes absolutely amazing!! Thats what I call customer service... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni su Customgenie
Scritti dall'azienda
Custom Genie specializes in beautiful, high-quality personalized products that help brands make a lasting impression. Headquartered in Atlanta, GA, our North American manufacturing and distribution facility houses a full in-house art department, a dedicated customer service team, and a state-of-the-art production floor — giving us complete control over every detail from first sketch to final shipment.
We proudly serve a wide and diverse client base, including hospitality, retail, personal and professional services, public bodies, airlines, the financial sector, and travel. Whether you need branded drinkware for a corporate event, premium giveaways for a trade show, or fully customized merchandise for retail shelves, our team delivers products built to elevate your brand.
Every order is handled with precision and care. From concept and artwork proofs to packaging and shipping, our experts ensure your company logo looks polished, professional, and unmistakably yours. With fast turnaround times, competitive pricing, and a true commitment to craftsmanship, Custom Genie is the partner you can trust to bring your brand to life — one custom product at a time.
Informazioni di contatto
Stati Uniti
- customgenie.com
3,5
Nella media
148 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 87% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
very difficult to place the order
very difficult to place the order. My english is not too good and I had a hard time finding out how to fill the form. I had to go through chat to have some cues and even then, it wasn't easy to understand. I sent an email with our logo, names list and the details of what we wanted but it seems that I also have to fill the form on line. Even now, I am still note sure if my order will be taken care correctly :(
1 giugno 2026
Risposta di Customgenie
Hi Nathalie,
Thank you for your feedback.
We have received your comments and are reviewing the information associated with your order. A member of our Customer Service team will contact you directly to confirm the details and answer any questions regarding the order process.
We appreciate you taking the time to share your experience.
I had an account with NBi and…
I had an account with NBi and customgenie had no sign in area on their home page?
28 maggio 2026
Risposta di Customgenie
Thank you for reaching out! The sign-in is located in the upper right corner of our homepage. If you need any help signing in, please reach out to our Customer Service team and they'll take care of you.
We appreciate you choosing Custom Genie.
Couldn't get anyone to reply back to my…
Couldn't get anyone to reply back to my concerns
13 maggio 2026
Risposta di Customgenie
Hi Doris,
Thank you for your feedback, and we sincerely apologize that you didn't get a response. We appreciate you taking the time to share this with us.
We sent you an email yesterday to follow up on your concerns. Once you get back to us, we'll make sure to prioritize your situation and get you the support you need.
We appreciate your patience, and we look forward to hearing from you.
Thanks for choosing Custom Genie.
Products came out exactly like I…
Products came out exactly like I designed them - no guesses on qaulity
13 aprile 2026
Risposta di Customgenie
Hi Peter, thanks so much for the feedback!
We're really glad the products came out exactly as you designed them. That's what we're all about.
We can't wait to work with you again!
I had issues with my pen customization
I had issues with my order. I contacted support through chat, and they were quick to test and confirm that they had a problem on their side, and they would look into it and contact me by email. He ended up following through and contacting me once it was working correctly. This type of support and willingness to admit being wrong and fixing it quickly is what causes me to trust a company with my money and time.
20 maggio 2026
Risposta di Customgenie
Hi Judith, thanks so much for this feedback. We're really glad you had this experience with our team.
It means everything that we were quick to acknowledge the issue, own it, and follow through to make it right. That's exactly the kind of support we want to deliver every time.
We truly appreciate your trust in Custom Genie, and we can't wait to work with you again!
Daniel was VERY helpful.
18 maggio 2026
Risposta di Customgenie
Hey Janet, thanks so much for the feedback!
We're really glad Daniel was able to help you out.
We appreciate you choosing Custom Genie, and we can't wait to work with you again!
Old site so much better
I have ordered from Name Badges International for years. This new site is painful to use. Please make adjustments for easier ordering.
Please add a field for PO numbers also as most ASI members need this information for billing.
12 maggio 2026
Risposta di Customgenie
Hi Kelli,
Thank you for your feedback. We sincerely apologize that your experience hasn't been as smooth as expected. We understand the frustration, and we take your feedback seriously.
We've noted your feedback and are passing it along to our team.
We appreciate your patience.
Thank you for choosing Custom Genie.
Risposta di Customgenie
Hey Douglas,
Thanks for the feedback!
We're really glad the website was easy to use and the stickers turned out great. We can't wait to work with you again!
Great customer service!
23 aprile 2026
Risposta di Customgenie
Thank you for the kind words. We appreciate your support and are glad you had a great experience with us.
Seamless and easy
Seamless and easy. I do wish I didnt have to get a coupon code as a distributor, but overall it was still a simple process.
28 aprile 2026
Risposta di Customgenie
Thanks so much for the feedback!
We're really glad the process was seamless and easy for you. We appreciate your input and we'll take it into account, we're always working to improve and make things even better for our distributors.
We can't wait to work with you again!
Great customer service!
28 aprile 2026
Risposta di Customgenie
Hey Audri, thanks so much for the feedback!
We're really glad our team came through for you.
We appreciate you choosing Custom Genie, and we can't wait to work with you again!
Did not follow the specific special…
Did not follow the specific special request you guys sent me the wrong name on my tags I ordered
4 aprile 2026
Risposta di Customgenie
Hi Angel,
Thank you for bringing this to our attention. We sincerely apologize, that's not our standard. We want to address this and get you the correct badges right away.
We've already reached out to you directly. Once you get back to us, our team will work with you to ensure everything is corrected and produced exactly as you expect.
Thank you!
Risposta di Customgenie
Hi Tianna,
Thank you for bringing this to our attention. We sincerely apologize for the delay on your return request. We want to review this as soon as possible.
We've already reached out to you directly to support you through the return process. Once you get back to us, we can figure out the best way to help you and make sure this is handled correctly.
Thank you for your patience.
Super easy to load my logo info onto…
Super easy to load my logo info onto the name badge that I wanted. Thank you!
24 aprile 2026
Risposta di Customgenie
Hey Starlene, thanks so much for the feedback!
We're really glad the process was smooth and easy for uploading your logo. That's exactly what we're going for.
We can't wait to work with you again!
Risposta di Customgenie
Hey Dale, thanks for the feedback!
We're really glad the stickers and delivery both came through for you.
We can't wait to work with you again!
Fast reponse
23 aprile 2026
Risposta di Customgenie
Hi Karen, thanks for the feedback!
We're committed to getting back to you quickly, and we're glad we delivered on that. We can't wait to work with you again!
Risposta di Customgenie
Hi, thanks so much for the feedback!
We're really glad we got your order to you quickly. We appreciate you choosing Custom Genie, and we can't wait to work with you again!
Ok product
We have several name tags from Name Badges Int'l whom you absorbed. The ones we just got from you seem lesser quality. They are printed slightly off center, so the white edge shows slightly more on one side than the other. They are not quite as solid, they feel lighter and almost hollow. The colors aren't as bright. Would have liked add'l font choices. But the service and shipping were fine, a little faster than before.
4 aprile 2026
Risposta di Customgenie
Hey Carolyn,
Thanks so much for your feedback—we really appreciate you taking the time to share it. Your comments on the printing alignment and material quality are valuable to us, and we’re already looking into them.
We’re glad to hear you had a great experience with our service and shipping. Your feedback helps us keep raising the bar.
Thanks again for choosing Custom Genie!
Risposta di Customgenie
Hey Michael, thanks so much for the feedback! We're really glad the product exceeded your expectations—that's awesome to hear. We appreciate you choosing Custom Genie, and we can't wait to work with you again!
Best. Stickers. Ever.
Everyone that has seen the stickers has been super happy. Will be ordering more and different designs in the future. New faithful customer.
3 aprile 2026
Risposta di Customgenie
Hey Everett, thanks so much for the feedback!
We're absolutely thrilled that everyone loves the stickers—that means everything to us. We can't wait to help you with those new designs whenever you're ready.
Thanks for becoming a loyal Custom Genie customer!
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.