Easy to order and kept up to date with progress. We ordered a made to measure caravan mattress topper. It arrived on time and fit perfectly just as it was described. Very pleased with everything would... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Found this company who do mattresses to fit, they had great reviews, it was so easy, followed the instructions and took all the measurements of the shape (it’s a corner mattress in our mh) and sen... Leggi di più
L'azienda ha risposto
It was great to be able to telephone this company and talk to a human being and not have to have a conversation with a robot. To be able to get advice and guidance about the product was excellent. I... Leggi di più
L'azienda ha risposto
From the start this was a positive experience, measurements taken and shared with the team online. They came back to me to double check and then started production of the mattress. It arrived a fe... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Our custom-made mattresses are available in any shape or size and can be delivered to any location in the UK within 5-7 working days. Simply input your desired dimensions into our online mattress builder, and once confirmed, we'll produce and deliver the mattress directly to your home.
Informazioni di contatto
Unit 1C, Guardian Road, NR5 8PF, Norwich, Regno Unito
- 0333 011 3493
- orders@custom-mattress.co.uk
- custom-mattress.co.uk
4,8
Eccellente
240 recensioni
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Chloe was extremely helpful from start…
Chloe was extremely helpful from start to finish, product is exactly as we wanted. Would definatley use again.
31 luglio 2024
Risposta di Custom Mattress
Hello, Sarah!
Thank you for taking the time to leave such a positive review! We're delighted to hear that your mattress was exactly as you wanted and that Chloe was able to assist you throughout the process.
Your kind words mean a lot to us, and we’re thrilled to know you’d consider using our services again.
Should you need anything in the future, please don't hesitate to reach out.
Best wishes,
The Custom-mattress Team
Risposta di Custom Mattress
Hello, Karl!
Thank you for sharing your experience with us!
We're delighted to hear that you are pleased with your new mattress and you found our turnaround quick.
If you ever need further assistance or have any questions, feel free to reach out.
Best wishes,
The Custom-mattress Team
Very quick and helpful service
Very quick and helpful service. So far the mattress feels very comfortable.
29 luglio 2024
Risposta di Custom Mattress
Hello, Ross!
Thank you for sharing your experience with us!
We're delighted to hear that you are pleased with your new mattress and you found our turnaround quick.
If you ever need further assistance or have any questions, feel free to reach out.
Best wishes,
The Custom-mattress Team
Good communication and great product A+
12 luglio 2024
Risposta di Custom Mattress
Hello, Steve!
Thank you for taking the time to share your experience with us.
We're delighted to read that you are pleased with our customer service team and your new custom mattress!
If you ever need further assistance or have any questions, feel free to reach out - we are here to help!
Best wishes,
The Custom-mattress Team
Poor communication and dishonest
Poor communication and a little dishonest. We placed our order back on the 2nd, about a week later we messaged asking for a delivery estimate so we could know when to be in. Chloe replied saying the 16th and that she’d provide tracking details soon. We messaged on the 16th as we hadn’t received any tracking but had waited in for the item. Chloe replied saying she’d got the date wrong and it was actually the 19th but to be assured the item was made and was being packaged and to be handed to the courier that afternoon (the 16th). The 19th rolled around and still hadn’t received any tracking so messaged again to be told she hadn’t told us of a manufacturing delay, which I don’t really understand considering she said it was made over 3 days ago, so must have not told us the truth last time. The item now wasn’t to arrive till the 20/22nd, and again told us it would be posted that afternoon. Item yet again didn’t arrive and on the 22nd still said the item was with sender, so they clearly just generated a tracking code to fool us into thinking the item had been dispatched. We messaged her again and finally she said she’s handed the item over to the courier the afternoon of the 22nd. A delay from the 16-23nd isn’t really on. I waited in for 5 different days as you have to be in for the delivery. The mattress quality is good but I’d recommend the company being a little more honest and organised.
23 luglio 2024
Non scritta su invito
Expensive mistake.
Initial lack of communication frustrating. Even more so when having received the foam we realised the covers were not the right size meaning the foam bowed. Fine now covers removed but left with just the foam and pointless covers. I can't recommend company. I'm chalking this down to an expensive mistake.
21 luglio 2024
Non scritta su invito
Risposta di Custom Mattress
Hello, Alan!
Thank you for taking the time to share your experience with us.
We're delighted to read that you are pleased with our service.
If you ever need further assistance or have any questions, feel free to reach out - we are here to help!
Best wishes,
The Custom-mattress Team
Product is a good quality and exactly…
Product is a good quality and exactly what I wanted.
12 luglio 2024
Risposta di Custom Mattress
Hello, Steven!
Thank you for taking the time to share your experience with us.
We're delighted to read that you are pleased with the quality of your new custom mattress.
If you ever need further assistance or have any questions, feel free to reach out - we are here to help!
Best wishes,
The Custom-mattress Team
Perfect fit and amaizing quality
Perfect fit and amaizing quality. Quickly made and delivered. Easy to use guide for measuring and stress free
12 luglio 2024
Risposta di Custom Mattress
Good morning, Sam!
Thank you for taking the time to share your experience with us.
We're delighted to read that you found the ordering process efficient and stress free.
It's great to know that your new custom mattress fits perfectly in and meets your expectations for quality.
If you ever need further assistance or have any questions, feel free to reach out.
Best wishes,
The Custom-mattress Team
Well made mattress
Well made mattress, good customer service double checking provided measurements and communicating about process and delivery, Definitely recommend:
1 luglio 2024
Risposta di Custom Mattress
Hello, Toby!
Thank you so much for your positive review!
We're thrilled to hear that you're happy with the quality of your mattress and the service you received.
It’s great to know that our team was able to assist in ensuring your measurements were correct and kept you informed throughout the process.
If you ever need further assistance or have any questions, feel free to reach out - we're here to help!
Best wishes,
The Custom-mattress Team
One of the best buying experiences I've had
Quick customer service and quick delivery, easy to use website. Double checks from manufacturer. Product is quality at agreeable prices. Cannot recommend this company highly enough. Very happy with my order.
10 luglio 2024
Non scritta su invito
Risposta di Custom Mattress
Hello, Aaron!
Thank you so much for your kind review!
We're thrilled to hear that you're happy with the quality of your mattress and the service you received.
It’s great to know that our team was able to assist in ensuring your measurements were correct and you found our prices competitive.
If you ever need further assistance or have any questions, feel free to reach out - we're here to help!
Best wishes,
The Custom-mattress Team
Mattress fits perfectly
Mattress fits perfectly. Great service. Communication. Delivery. Highly recommended this firm . Already have to a few friends
2 luglio 2024
Risposta di Custom Mattress
Hello, Karl!
Thank you so much for your kind review!
We're thrilled to hear that you're happy with the quality of your mattress and the service you received.
It’s great to know that our team kept you informed throughout your purchasing experience with us.
Your recommendation is truly appreciated. If you have any further questions or need assistance, please don’t hesitate to reach out.
Best wishes,
The Custom-mattress Team
I can't get over the help I got to get…
I can't get over the help I got to get the right mattress for our caravan.
Cloe went out of her way to help me.
It arrived in perfect packaging.
We are so pleased with the mattress.
We wouldn't hesitate to order again from this 5 star company.
2 luglio 2024
Risposta di Custom Mattress
Hello, Susan!
Thank you so much for your wonderful review!
We're thrilled to read that you're pleased with your new custom mattress and that I could assist you in finding the perfect fit. It’s always our aim to provide the best possible service, and I'm so glad the process went smoothly for you.
If you ever need further assistance or have any questions, feel free to reach out - we're here to help!
Best wishes,
The Custom-mattress Team
The customer service was great
The customer service was great. I was able to reflect on the original order and change the dimensions to create the necessary curve to fit the bed base.
In terms of comfort it is wonderful. Only slept on it for a week but it has good support and the memory foam is so soft. It’s a delight to settle in to.
Paul Collacott
24 giugno 2024
Very friendly and helpful people making…
Very friendly and helpful people making a nice product that represents very good value for money.
2 luglio 2024
What a difference!
We were a little hesitant to order a french bed mattress with us doing the measuring up but the instructions given were extremely clear to follow. We then received a diagram to confirm our measurements for any adjustments to be made before the process continued. Customer Services were very efficient, the mattress was received promptly, was a perfect fit and very comfortable.
25 giugno 2024
Excellent service from start to finish!
Excellent service from start to finish. High quality mattress which is super comfortable, and an absolute game changer from previous one. Highly recommend! Thank you!
2 luglio 2024
Non scritta su invito
Risposta di Custom Mattress
Hello, Claire!
Thank you for your positive feedback and for sharing your experience with us.
We're delighted to hear that you found our service excellent and that you are enjoying your new custom mattress - it's great to know that it has significantly improved your comfort.
Your recommendation is greatly appreciated. Should you need any further assistance, please do not hesitate to contact us.
Best wishes,
The Custom-mattress Team
Really clear system to demonstrate what…
Really clear system to demonstrate what was required and helpful responsive design process. Mattress arrived quickly and is really comfy.
20 giugno 2024
Non scritta su invito
Risposta di Custom Mattress
Hello!
Thank you for your wonderful review!
We’re pleased to hear that you found our system clear and our design process helpful and responsive. It’s great to know that your mattress arrived quickly and that you find it comfortable.
Your feedback is truly appreciated. If you have any further questions or need assistance, please don’t hesitate to reach out.
Best wishes,
The Custom-mattress Team
Great mattress
Great mattress, perfect fit & well wrapped when delivered
2 luglio 2024
Non scritta su invito
Risposta di Custom Mattress
Hello, Jamie!
Thank you for your positive feedback and for sharing your experience with us.
We’re so pleased to read that you are pleased with your new custom mattress.
Your feedback is truly appreciated. If you have any further questions or need assistance, please don’t hesitate to reach out.
Best wishes,
The Custom-mattress Team
Fantastic experience
Fantastic experience.
Started to look for a made to measure mattress for our van and came across Custom Mattress. From the start to the finish Chloe was brilliant in helping us order the right size mattress. She double and triple checked all measurements with us to make sure it would fit before it was sent to production. Extremely happy with the end result and fits like a glove. It is so comfy and nice and soft. Can’t wait to go on our next adventure to try it out. Thank you.
30 giugno 2024
Non scritta su invito
Risposta di Custom Mattress
Hello, Martin!
Thank you so much for your kind review!
We’re thrilled to hear about your positive experience with us. Chloe will be delighted to know that her efforts made the process smooth and reassuring for you.
We’re glad to hear that your new mattress fits perfectly and is comfortable. We hope it adds to the enjoyment of your next adventure.
If you need anything else, please don’t hesitate to get in touch.
Best wishes,
The Custom-mattress Team
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