CuriosityStream Recensioni 831

I didn’t want a streaming service. I somehow signed up for it thinking I was signing up for something else. I am old and it was easy to make this mistake but Curiosity returned my money when I told them what happened. Great company to do business with.

On April 14, I contacted Curiosity Stream about my subscription made the previous day. I had inadvertently subscribed, thinking I was on a different online site after much browsing for something else entirely. I was helped by Nikka, and found her assistance most helpful, even pleasant. My goal was to cancel the unwanted new subscription and have my annual fee refunded. She patiently heard my explanation of my ordering error and politely and sympathetically granted my request. I await the refund showing up on my card statement, and am quite confident that it will, given Nikka’s sincere desire to help, and professional knowledge and demeanor. If all of the Curiosity Stream customer service reps are as good, it is a special business model indeed! Thank you, Nikka!

I love the content curiosity stream provides its among the best!

Had cut back and eliminated most streaming services because they weren't being used. Thought I canceled this one too, even deleted the app. Saw the charge show up for an annual renewal. Contacted them via the chat and Jessa was able to process the refund for me. This will be one I come back to in the future.

I am disappointed in this streaming channel. It has very limited documentaries and very limited categories. I was hoping for loads of documentaries on subjects of interest and learning but this certainly lacks. I wish I had paid for a month instead of a year and I hope they will add a lot more documentaries then they have right now. If any of your family members like true crime, this is certainly not the place to go.

My issue was resolved professionally and expeditiously.

I wasn’t pushed into continuing my subscription. I was understood in regards to my financial status. Refund was provided immediately and a welcome back when I’m ready was provided. Fast and efficient, and very helpful.

i didn't realize my subscription was due to renew a few days ago and the money was taken from my bank account. things are a bit tight right now, so i wanted to try to get a refund.

i didn't hold out much hope, but when support answered the chat, he was SUPER friendly and understanding. he immediately offered me a one-time renewal and was incredibly kind and polite the entire chat.

THANK YOU for such stellar service! 🙏

I am a new customer of Curiosity stream and am already very happy with their customer service. made an error while signing up for the service, but a quick email to customer service brought Nikka to the rescue! She promptly helped me resolve the error in a kind and professional way. Thanks, Nikka, for providing a positive customer service experience!

Dreadful. First they double the price of subscription and then charge my bank without prior notification. Trying to get a hold of their so-called "customer service was a complete waste of time: no one answers the phone, no one responds to the chat. PLEASE NOTE: These problems are a COMMON COMPLAINT. Check out the internet. Curiosity Stream charging higher prices without notification and zero customer service on the issue are a wide-spread issue.

CuriosityStream provides excellent content and professional, prompt, and friendly customer service

Customer service is awesome!

Franz the customer service representative was understanding and still did as they should when someone asks for help in a certain situation. I recommend using their customer service and services

I've had Curiosity Stream for many years, and have really just exhausted the titles I'm interested in. I called to cancel, and the customer service rep, Jessa M., was not only helpful in making that happen, but very personable. I may return at a later date if I see more space/science related titles.

Very impressed with swift and helpful response when by mistake I signed up for a documentary service when I prefer to watch film and drama series

Fast response even during weekend.
Very polite.

Used the customer service team to assist me and they were prompt in handling my request.

FRom Bulgaria: I can get only positive assessment for everything: quality and quantity of the contents, customer service staff and especially Ms. Aira Castanares. I wish you fair winds in your business.

I first signed for a special deal so my first year subscription was very affordable. I enjoyed the documentaries that I had not heard of before. Now that I no longer have time to watch, Jessa from customer service helped me cancel my subscription. I will be back if/when circumstances change to give me more free time!

Curiosity Stream is great and their customer service is even better. My daughter got a gift card for the next year of our service but accidentally created another account when she applied it. Then our regular account automatically renewed (because we had it set up that way) so now we had two accounts paid for but only needed one. The customer service responded immediately when I asked if we could fix it - even on a weekend. They refunded the automatic renewal, transferred the gift card to our regular account, and closed the accidental account - all without any issues at all. Usually streaming services go with the 'too bad once you pay it's done' philosophy. Customer service did everything to help us when they really didn't have to. It was our mistake. Great product and great customer service