culturedplants.com Recensioni 

42
TrustScore 4.5 su 5

4,5

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

This company does not stand by their "Guaranteed healthy plants" policy and are rude and unprofessional to their customers. They not only sent me unhealthy plants that had rotting roots, they refuse... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The variegated plant shop drop is something I look forward to! It is really awesome that CulturedPlants auction and sell variegated sports they find. There's always something unique!

L'azienda ha risposto

Valutata 5 stelle su 5

Once again, Cultured Plants proved itself to be one of my favorite online plant shopping spots. My order arrived quickly, well packaged, and in amazing condition. Can't wait to see how my new plants g... Leggi di più

Valutata 5 stelle su 5

I've never ordered a plant online before and my main hesitation was around the shipping and handling process. That said, I decided to take a risk after not being able to find the exact plant I wanted... Leggi di più

Dettagli dell'azienda

  1. Vivaio

Scritti dall'azienda

Cultured offers affordable, high-quality houseplants and collector's plants online with two-day delivery. All plants come with a 30-day Quality Guarantee. Our greenhouse has been in business over 60 years, and over this time we have refined our growing conditions to produce some of the best plants in the industry.


Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

42 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

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Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,5

Tutte le recensioni

(42)

0 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Mariela was great about keeping in…

Mariela was great about keeping in touch with a change that occurred due to availability

13 giugno 2023
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Risposta di culturedplants.com

Thanks so much for the shout out to Mariela! We love to hear that our team is doing well and will be sure to give her the feedback.

Valutata 1 stelle su 5

This company does not stand by their…

This company does not stand by their "Guaranteed healthy plants" policy and are rude and unprofessional to their customers. They not only sent me unhealthy plants that had rotting roots, they refused to refund me for a rotten plant even when I offered to return it to them. They instead banned me from purchasing again just because they do not want to deal with the issue at hand. Do not shop here or trust the quality of their plants.

13 giugno 2023
Non scritta su invito
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Risposta di culturedplants.com

Hi Joshua, as noted in our return policies, confirmation emails, and product pages - repotting or attempting to take cuttings from a plant in the first 30 days will void our return guarantee. We typically only enforce this loosely and make exceptions for buyer's remorse or other concerns. Unfortunately, this plant was damaged beyond any recovery in a manner that was clearly not an accident or natural causes. Due to the fact that you threatened us and reported attempting to block the payment for your winning auction if we didn't comply, we unfortunately have impose our first (and hopefully only ever) customer ban. We wish the best to you and your plants, but Cultured is unfortunately not the right fit for future transactions. We appreciate this chance to respond publicly, and feel that our great customer experience record on TrustPilot supports the quality of our plants and customer service!

Valutata 5 stelle su 5

Great and fun shopping experience!

The variegated plant shop drop is something I look forward to! It is really awesome that CulturedPlants auction and sell variegated sports they find. There's always something unique!

12 giugno 2023
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Risposta di culturedplants.com

Thanks so much, we love the customer enthusiasm with our drops, and it's your support that keeps them going! Hope to see you at the next one <3

Valutata 4 stelle su 5

Wrong plant sent, but correction was quick!

I was originally sent one plant when I had ordered two. Fortunately, I received a quick response and the correct plants were shipped the same day. It was pretty inconvenient to have to rush the incorrect plant back to Fedex though.

10 aprile 2023
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Risposta di culturedplants.com

Hi Maisey, thanks so much for your understanding. We wanted to make sure we got you the highly variegated Monstera Thai Constellation that was promised! We truly apologize for the inconvenience of having to return it. For most plants we would not ask customers to do this, particularly when the error was on our end. But due to high demand, the variety sold out quickly. We appreciate your help getting the plant back so that it could bring to joy to someone else <3

Valutata 5 stelle su 5

Love this Shop!

Once again, Cultured Plants proved itself to be one of my favorite online plant shopping spots. My order arrived quickly, well packaged, and in amazing condition. Can't wait to see how my new plants grow!

8 maggio 2023
Valutata 3 stelle su 5

Me file a claim? …

I’ve done customer service for 23 years and when a client had an issue with a delivery we would file the claim for them. Never have I had a company tell me that I had to file the claim after I sent them all the photos. I feel that my plant would have been better taken care of in transit if the shipping box was labeled “fragile “ and “Live plant” so I feel the responsibility lies with the company that is shipping it not the shipper Fed EX. I was going to go forward with this with Fed Ex like I was asked to by Culture and then I thought why am I doing this? Why isn’t someone from Culture stepping up and either filing on their clients behalf or making it right? Therefore I will not be able to do business with a company that charges so much for shipping but doesn’t want to hold their shipper responsible.

6 marzo 2023
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Risposta di culturedplants.com

Hi Stacey, we are sorry about your experience with the Route shipping insurance and having to file the claim on your end.

Route is optional third-party shipping insurance that provides more robust coverage than shipping carriers, and is available for a small fee when you place your order. Since you purchased Route, we strongly advise customers to use this resource. It takes just a few steps to upload a picture on their app or website. Unfortunately, we cannot file claims on behalf of our customers. We did reach out to their customer service to see what we could do to to assist, but in following up with you, it sounds like the box had no physical damage and would therefore not be covered by either FedEx our Route.

Valutata 5 stelle su 5

Plant Buying made easy!

I've never ordered a plant online before and my main hesitation was around the shipping and handling process. That said, I decided to take a risk after not being able to find the exact plant I wanted locally and CulturedPlants exceeded my expectations. The plants were well wrapped and boxed with care, and look amazingly healthy. I will definitely be buying more from them as they have a great selection and know that I can shop with confidence moving forward.

20 marzo 2023
Valutata 5 stelle su 5

5 Stars!

The quality of Cultured’s plants and my experience with their customer service was top notch. I highly recommend Cultured!

15 febbraio 2023
Valutata 5 stelle su 5

My plant arrived in a timely manner to…

My plant arrived in a timely manner to my home in upstate NY. Having been shipped from Florida, I was a bit concerned because of the cold temps; but someone thoughtfully put a wee hand warmer in with the Pink Princess to keep her safe on her journey. Very impressed, thank you! Will definitely order again! :)

21 gennaio 2023

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