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One platform for customer conversations. Create omni-channel customer experiences with chatbots, live chat and broadcasts.
PORT CAUSEWAY BROMBOROUGH WIRRAL , CH62 4TP , London, Regno Unito
3,9
13 recensioni
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Careful
3 day trial is misleading
And the customer care is terrible
They will accuse Apple of being the problem:
As per the terms and conditions of a trial, once the trial has ended your subscription begins and charges cannot be reversed by us directly as these are managed directly by the App Stores; we don't have access to their systems.
The implementation of the CUE WhatsApp Platform has significantly improved our communication with clients and overall operational efficiency. The platform enables a structured, automated, and scalable approach to client engagement, reducing manual effort while improving consistency and responsiveness.
Overall, the CUE WhatsApp Platform has proven to be a valuable internal tool that supports operational scalability, enhances efficiency, and strengthens our digital engagement capability. It has laid a solid foundation for future enhancements and the expansion of additional use cases across the business.
Beyond the excellent service they provide, the team at Cue genuinely care about their customers and always ensure satisfaction, regardless of the situation. We have been with them for several years and have only positive things to say. I would highly recommend them to anyone.
We have had a superb experience with Cue so far. Their implementation of our Live Chat was smooth, fast, and handled professionally and delicately, considering the sensitive nature of Meta in general - as we had our concerns.
The ongoing service and support we have received, since implementation, has been brilliant, and I’d especially like to mention Tannith, who has been incredibly helpful and responsive throughout our journey and relationship with CueDesk. Highly recommend CueDesk for anyone looking to level up their Customer Support/Live Chat.
Very interesting and support team very helpful
I have to say that at first I was very dubious and nervous about going down this road.
However a year down the line and I can honestly say that it was the best decision we have made as far as embracing the technology that Cue offers through it's platform.
We have been able to reach our clients a lot quicker and more efficiently. The service and back up has been outstanding and the help with setting up the programming has been invaluable.
I can honestly say that the money has been so well spent. Keep up the great work and to Leah and Kerri and the whole Cue team - Thank you so much.
I have had a great experience with the team from Cuedesk. The team has taken the time to support me and any questions I have had so far. The turn-around time for queries is world class and the platform has added so much for our business, our clients are enjoying using the system and our agents find it super easy to work with. Cuedesk has been a life saver for Altron FinTech.
Cue has provided the worst customer care I have experienced. The online order was faulty. The customer care was difficult to get a timely response, unsympathetic to their poor service and am yet to get any refund. I won’t be buying anything from Cue again.
Risposta di Cue
Hi Rebecca, we believe there may be some confusion. Cue ( CueDesk ) is a customer communication platform based in South Africa, and we don’t sell handle online retail orders. It sounds like your feedback may be intended for another company also called Cue.
From start to Finnish Cue had their finger on the pulse, not once did they drop the ball and most importantly they stuck to the implementation time line! What impressed us most is their ongoing customer support! Well done Cue!
The Cue service and team are excellent, I would suggest the service to anyone!
They are very responsive and deliver every time.
Great service with quick implementation. They understood my problems and built a solution around what I required
They are everything I want in a service partner. They enhanced and elevated Hollard Insure's Customer and Broker Experience capability tremendously. Agility, accuracy, quick turn-around-times, clarity, efficiency, pro-activeness... the list goes on.
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