Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 2 stelle su 5

Les animations sont vraiment bien, mais le site à des gros problèmes : - Déjà, il ne reconnaît pas être un casino, et dit être "Une plateforme de jeu social". Dans les conditions d'utilisatio... Leggi di più

Valutata 5 stelle su 5

O site além de ser, pra mim, o top 1 do Brasil, o saque pix é absurdamente bom e um dos diferenciais que faz ser um bom site, alem da rapidez… Eu amo o fato de ter muitos jogos diferentes e nao cair n... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

já ganhei muito e já perdi tambem, o que importa é que o site é o mais justo do mercado, e sempre que você ganhar vai receber sua premiacao, nao importa quanto seja, ganhei mais de 4 mil reais de uma... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Took ages to KYC had to jump through hoops to get a measly 400 coin withdrawal their questions make no sense its ridiculous they are even requesting KYC for this amount. Then they needed a picture of... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Fornitore di servizi di giochi al computer

Scritti dall'azienda

Unbox your favourite Skin Today! Enjoy a free-to-play gaming experience now use code 'big' for 3 free cases.


Informazioni di contatto

3,7

Nella media

TrustScore 3.5 su 5

221 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Nessuna traccia di inviti alla recensione precedenti

Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 73% delle recensioni negative ricevute

Solitamente risponde dopo 1 mese o più

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Scam site

This site is a pure scam i lost 6 2v2 battles (with bots) in a row,what are the odds for that? Scam and a joke site,dont play there.
I deposited 976.32$ and won 4.47 in 59 cases can You imagine ? even steam is more profitable.

25 giugno 2025
Non scritta su invito
Logo di CSGOBig

Risposta di CSGOBig

Hi

We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.

Please know that all case openings and battles on our platform are powered by a provably fair system, meaning each outcome is cryptographically generated and verifiable — we never manipulate results, even in 2v2 formats (whether with bots or real players).

We completely understand how frustrating a losing streak can feel — especially when it involves high-value deposits. While luck plays a central role, we encourage you to review your battles using our fairness tool to verify outcomes yourself.

If you'd like us to look into your specific battles or provide additional clarity, our support team is here for you — feel free to reach out at support@csgobig.com or via live chat.

We genuinely value your trust and hope to provide you with a better experience moving forward.

— Conrad Support Team
CSGOBIG

Valutata 1 stelle su 5

Absolute scam

Absolute scam, you never win agaist bot, please don't play on this shit site. It deserve to be close.

27 giugno 2025
Non scritta su invito
Logo di CSGOBig

Risposta di CSGOBig

Hi

We’re sorry to hear you feel this way, but we want to be absolutely clear:
CSGOBIG does not rig outcomes, favor bots, or manipulate battles. All case results — including 2v2 and solo battles — are powered by a provably fair system that allows any user to verify the randomness and legitimacy of each round.

We understand losing streaks can be frustrating, but they do not indicate foul play. Bots are simply fillers to keep the experience smooth for all users and do not have any gameplay advantage.

If you have concerns about specific battles or would like help reviewing outcomes through our fairness tool, we’re more than happy to assist — just reach out at support@csgobig.com.

We’re committed to fairness, transparency, and responsible gameplay, and we stand by the integrity of our system.

— Conrad Support Team
CSGOBIG

Valutata 1 stelle su 5

Horrible case selection and withdrawal…

Horrible case selection and withdrawal stock was one of the saddest I’ve seen, very overpriced too

20 giugno 2025
Non scritta su invito
Logo di CSGOBig

Risposta di CSGOBig

Hi!

Thank you for your honest feedback — we hear you.

We’re actively working on improving both case selection and withdrawal inventory. Our team regularly rotates case content and adds new skin drops based on community feedback, and we’re also expanding our withdrawal stock to ensure it offers better variety and value.

That said, prices can fluctuate based on market demand and availability — but we aim to keep things fair, competitive, and transparent. If there’s a particular item or case type you'd like to see added, feel free to send suggestions to support@csgobig.com — we genuinely value input from our community.

We appreciate you giving us a try, and we hope to deliver a better experience next time.

— Conrad Support Team
CSGOBIG

Valutata 5 stelle su 5

Good experience

Good experience in csgobig i love that site, good support from boom, solving all my problems everytime

15 giugno 2025
Non scritta su invito
Logo di CSGOBig

Risposta di CSGOBig

Hi!

Thank you so much for the kind words — we’re thrilled to hear you’re enjoying your experience on CSGOBIG!

We’ll make sure to pass your shoutout along to Boom — they’ll be happy to know their support made a difference. If you ever need anything else, we’re always here to help.

Thanks again for being part of the community! 💼🎯

— Conrad Support Team
CSGOBIG

Valutata 1 stelle su 5

RIGGED SCAM SITE

EVERYTHING IS RIGGED, LOST BY 3%. WHAT A SHIT SITE.
NEVER PLAY ON THIS DOG SHIT!!!!!!!!!!!!!!!!!

13 giugno 2025
Non scritta su invito
Logo di CSGOBig

Risposta di CSGOBig

Hi

We understand your frustration — especially when it comes down to a close loss — but we want to reassure you and others reading this that nothing on CSGOBIG is rigged.

Every case battle, spin, and outcome is powered by a provably fair system. This means each result is cryptographically generated and publicly verifiable, ensuring full transparency and fairness — even in situations where the margin is tight, like a 3% difference.

Losing by a small percentage can feel especially frustrating, but rest assured: the results are not manipulated. If you’d like help reviewing the battle outcome or understanding how provable fairness works, feel free to reach out to our support team at support@csgobig.com.

We're always here to help.

— Conrad Support Team
CSGOBIG

Valutata 1 stelle su 5

Largest Scam ever

Largest Scam ever. Deposited a measely amount of skins to try the waters. Won 2x my amount and tried to Withdraw. Then it tells me i need to activate KYC and after doing so it requires med to deposit 10USD MORE to be able to withdraw, and then after talking to staff named "bgmrk" im told that if i deposit the 10USD im FORCED to risk losing them by gambling to get them out again??? What is this company, when things like CSGOEmpire doesn't do this, and highly against the EU Regulations

28 maggio 2025
Non scritta su invito
Logo di CSGOBig

Risposta di CSGOBig

We appreciate your feedback and understand your frustration.

To clarify: KYC (Know Your Customer) verification is a standard requirement for withdrawal to help ensure account security, prevent fraud, and meet international compliance standards — including those related to anti-money laundering (AML) regulations.

The $10 deposit rule is in place to confirm payment method ownership and help prevent abuse of bonus systems or fraudulent activity. This policy is clearly outlined in our terms, and is not designed to trap or force users to gamble, but rather to verify account legitimacy.

Regarding your interaction with support: if there was any confusion or miscommunication, we sincerely apologize. Our team, including “bgmrk,” is trained to assist with transparency and fairness, and we’d be happy to review your case directly. Please contact us at support@csgobig.com so we can help resolve this.

We strive to operate in line with industry standards and applicable regulations, and we take all concerns seriously.

— Conrad Support Team
CSGOBIG

Valutata 1 stelle su 5

KYC over what?

They told me I need to complete KYC over a $15 withdrawal. They don't even offer any type of reward that would make me consider completing KYC, so why ask for it. The first support agent I contacted told me I don't need KYC, while the other fully disabled my account for not having KYC completed. What type of circus is that, yeah I'm not trusting them with my money.

2 maggio 2025
Non scritta su invito
Logo di CSGOBig

Risposta di CSGOBig

Hi

Thank you for sharing your experience — and we’re sorry for the confusion caused.

To clarify, KYC (Know Your Customer) is required for all withdrawals, regardless of amount. This is part of our compliance with international standards aimed at preventing fraud, identity abuse, and money laundering. While we understand that a $15 withdrawal may seem minor, our policy is applied uniformly to ensure platform integrity and regulatory alignment.

We apologize if one of our agents gave you incorrect information — that’s not the experience we aim to provide. We’ll follow up internally to ensure our support team communicates consistently going forward.

Your account being disabled would only occur in cases of non-compliance after multiple warnings, and we’re always open to reviewing such actions. If you'd like us to re-evaluate your specific case or restore access once KYC is complete, please contact us directly at support@csgobig.com.

We appreciate your feedback and take concerns like this seriously.

— Conrad Support Team
CSGOBIG

Valutata 1 stelle su 5

Can't regain loss money

Got banned for rewards on the site. I have been using this site for at least a year and been playing on the site having up to one thousand coins. after losing all of the money, I used the blitz system which gives coins on what level your account is. The site states I have broken the TOS, there was nothing that said I can't withdraw skins after winning and the withdrawing skins I had are only up to 50 cents or a 1 dollar. I am not stop from putting in money, which to me the site just banned me because I didn't pay enough money to play. I attended to gain my loss which most people in gambling do, I pick the blitz to slowing regain what I lost on the site, but was banned for breaking TOS which doesn't state a reason after reading it.

1 maggio 2025
Non scritta su invito
Logo di CSGOBig

Risposta di CSGOBig

Hi

Thank you for your detailed review, and we're genuinely sorry to hear about your experience.

We want to clarify that users are never banned based on how much they deposit or withdraw — that would go completely against our core values. We’ve built CSGOBIG to be accessible to all players, regardless of spend.


We recognize it can be frustrating if the TOS wasn’t clear enough in your view, and we’re always working to improve transparency. If you believe this was a misunderstanding or would like us to re-review your account status, please reach out directly at support@csgobig.com. We’re more than happy to re-evaluate individual cases.

Thanks again for being a long-time user — we do appreciate your loyalty and hope we can resolve this fairly.

— Conrad Support Team
CSGOBIG

Valutata 5 stelle su 5

Fun site and W support

pretty fun site to play on, and their support was able to help me very fast. so pretty good site in my opinion

15 aprile 2025
Non scritta su invito
Logo di CSGOBig

Risposta di CSGOBig

Hi there,

Thank you so much for your kind words!
We truly appreciate your support — it motivates our team to keep improving and delivering the best experience possible.

If you ever have any feedback, ideas, or need any assistance, don't hesitate to reach out. We're always here to help!

Thanks again for being part of our community.

Best regards,
Craig
Support Team

Valutata 5 stelle su 5

NIce support

14 aprile 2025
Non scritta su invito
Logo di CSGOBig

Risposta di CSGOBig

Hi there,

Thank you so much for your kind words!
We truly appreciate your support — it motivates our team to keep improving and delivering the best experience possible.

If you ever have any feedback, ideas, or need any assistance, don't hesitate to reach out. We're always here to help!

Thanks again for being part of our community.

Best regards,
Craig
Support Team

Valutata 5 stelle su 5

Good customer help service!

14 aprile 2025
Non scritta su invito
Logo di CSGOBig

Risposta di CSGOBig

Hi there,

Thank you so much for your kind words!
We truly appreciate your support — it motivates our team to keep improving and delivering the best experience possible.

If you ever have any feedback, ideas, or need any assistance, don't hesitate to reach out. We're always here to help!

Thanks again for being part of our community.

Best regards,
Craig
Support Team

Valutata 5 stelle su 5

provably fair it's enough for me)

provably fair

5 aprile 2025
Non scritta su invito
Logo di CSGOBig

Risposta di CSGOBig

Hi there,

Thank you so much for your kind words!
We truly appreciate your support — it motivates our team to keep improving and delivering the best experience possible.

If you ever have any feedback, ideas, or need any assistance, don't hesitate to reach out. We're always here to help!

Thanks again for being part of our community.

Best regards,
Craig
Support Team

Valutata 5 stelle su 5

Great gambling site and awesome UX

If you've ever considered gambling, do it on CSGOBIG! Not only for the great RTP and experience, but also for the support. They have the best support ever— the people who work there are legends and can solve any problem you have immediately. Even if you're not a high roller, you'll feel like a VIP.

27 marzo 2025
Non scritta su invito
Valutata 1 stelle su 5

scam

didnt get my money from the gloves i deposited

26 marzo 2025
Non scritta su invito
Logo di CSGOBig

Risposta di CSGOBig

Hi there,

Thanks for reaching out — we're sorry to hear about the issue with your deposit.

Please rest assured we take all deposit concerns seriously. Could you provide us with the trade offer ID or the transaction details related to your glove deposit? Once we have that, our team will investigate and get back to you as quickly as possible.

Looking forward to resolving this for you.

Best regards,
Craig
CSGOBIG Support Team

Valutata 5 stelle su 5

Site perfeitamente completo

Site excelente, uma imensa variedades de games onde além de se divertir, podemos ter a chance de ganhar grandes prêmios, e o melhor de tudo, dar pra sacar via Pix, sem dúvidas um site completo.

23 marzo 2025
Non scritta su invito
Valutata 5 stelle su 5

site bom

site bom, muitos proffits nele, e alem de tudo tem o saque por pix, muito importante no Brasil.

24 marzo 2025
Non scritta su invito

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.

Scopri di più sui diversi tipi di recensioni.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più