Hello Giuseppe,
To begin with, based on your private chat with our agent, we see that you can also speak English, so we'll use it for further communication if you don't mind 🙏
We are sorry that we made you feel this way - in general, requesting documents for the security checks is, for sure, unpleasant situation.
However, we comply with the regulators, and according to their requirements, the documents should be the original and not opened or modified at any graphic editors. It's not that we want to make your life more difficult with us, we appreciate your as our customer and our main goal is to make your experience with Cryptopay smooth and nice. Happy you - happy we are as well. But we can't do anything if the files don't answer the requirements, we hope you understand that.
We act legally, the fact that we don't have office in Italy doesn't mean anything - we have it in London (we provided you with address via chat).
We don't have any intention to lie or scam our customers - Cryptopay operates since 2013 - we care about our reputation, and our customers know and appreciate that.
We really hope we will be able to complete the check successfully. We are on your side, Giuseppe, and we want you to pass the check and use your Cryptopay account so badly. We'll do everything from our end to make the procedure smooth and fast for you, but we need your help and cooperation to do so 🙌
