I had a problem with my bag and the company has repeatedly failed to respond to my emails (you are required to email them to initiate a warranty claim as per their own policy). If you buy a bag fro... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Long delivery times and returns are a complete nightmare. Returned a bag as it was a bit big for medium size. Used the return label that was provided. The package has been sitting at their local Dept... Leggi di più
I bought a £120 rolltop back pack from Crumpler UK but the stitching on the bottle holder failed. Following the instructions on their website I emailed multiple addresses with request for a repair/rep... Leggi di più
Fake brand beware - this is a copy and of Australian crumpled - of you look at terms it's registered name is Bagmania GMBH I bought a bag, the zipper broke, I followed their 5 year warranty proces... Leggi di più
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Crumpler is recognised as one of the worldwide leading brands in functional bags. We develop uncompromising, functional, design focused bags for every facet of urban life: from the classic, bike courier tested messenger bags, through to travel luggage and bags suited for leisure time and business. All Crumpler bags are hand made from premium materials and known for their long-lasting quality.
Informazioni di contatto
Venloer Str. 301-303, 50823, Koeln, Germania
- 0049 221 94 99 54 10
- trustpilot@crumpler.co.uk
- crumpler.co.uk
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Great service and a great bag
Great service and a great bag, well made and the perfect size for conferences.
Had a bit of a complaint with their…
Had a bit of a complaint with their advertising and import costs (Brexit issues in the end) and their customer services listen, were fair and meeting me half way. Great experience and quality bag. Thank you.
They sent me a confirmation email and…
They sent me a confirmation email and then sent me an email weeks later saying they over sold their product and had to give me a refund.

Risposta di Crumpler UK
Crumpler quality flask..
This steel flat flask from crumpler is my biggest water bottle ..so I will use it for summer use..and my smaller ones I will use for quick trips or winter use..I use them primarily for a water for taking prescribed tablets..expensive but I thought it was the best on the market. Nice in various colours but the only colour available to me was white..
As always Crumpler comes up top
As always Crumpler comes up top. Excellent bag. Super lightweight, fits more than you think. Easy and comfortable to wear. Purchased for city use and travel. Been using this brand for maybe 20yrs now …messenger bag slung across, zipping through London traffic on a Vespa. Love Crumpler
Poor customer service
Have always liked crumpler. I had an issue with a bag and sent emails/webforms/phone calls to try and resolve it. Customer service was dismal. Dissapointing.
Brilliant Courier Bag
Extremely well made courier bag. Really spacious with so many compartments and well thought out spaces. Great attention to detail and design.
Crumpler bags used to be incredible
Crumpler bags used to be incredible, I have been using their bags for 15 years and it was finally time for an update, I needed something bigger for my laptop. I basically got the same bag I had but scaled up. Here’s the deal- the great bag layout and design is there; but they no longer use the same materials that they used to. My old bags strap was thicker than a seatbelt. With the new bag I feel it could break if I snagged on something. The prices have gone up but the bags no longer have that special premium feel. If you are after that old Crumpler feel, I’m sorry but it’s gone. If you have money to splash and you like the aesthetic of Crumpler bags, you MIGHT be satisfied. I spent nearly £200 on my bag, I feel a little cheated though with the poor material use.
Very quick and efficient service
Very quick and efficient service, easy tracking of goods and as always the quality of the bag is first class.
Great service
A great bag for a laptop and clothes as…
A great bag for a laptop and clothes as well. 2 compartments inside
No response from customer service
I had a query about free shipping with an order, it didn't get applied, so asked for clarification before the order was sent. No reply from customer server either way.
Very well made
Excellent service
Excellent service, prompt delivery and high quality products as usual
Crumpler fan
Excellent service prompt posting arrived in 4 days from Germany to UK..
Superb item Vis A Vis 2.0 Cabin 55cm Trolley & vis A vis packet..
Great quality as always with Crumpler highly recommended
Just need covid to improve to be able to use.
DINKY DI COMPANION 13" review - not impressed
Not impressed with the quality compared to my old Crumpler messenger bag. The material of the bag and shoulder pad feel very cheap and flimsy in comparison. Added to this who ever designed the third arm (strap system) needs to change jobs.
Just to reply to the comments I bought it in the sale so it actually costs £89.90. So maybe customer support at crumpler also needs to change jobs or at least be honest. Also the shoulder pad and third arm are the same on these more expensive bags so I would have had the same complaints if I had spent more...

Risposta di Crumpler UK
Been asked to review before the order…
Been asked to review before the order has arrived. Ordered on 15th Nov and nothing yet. Tried contacting Crumpler but they didn't respond until I enquired through Paypal. I understand there are some issues with dispatch at the moment and that is fine but some communication would be great, this was supposed to be a birthday present but totally missed that and now I've no idea if the bag will be here for Christmas.
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