Crumpler UK Recensioni 

311
•
TrustScore 2 su 5

2,1

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Valutata 1 stelle su 5

I had a problem with my bag and the company has repeatedly failed to respond to my emails (you are required to email them to initiate a warranty claim as per their own policy). If you buy a bag fro... Leggi di più

Valutata 1 stelle su 5

Long delivery times and returns are a complete nightmare. Returned a bag as it was a bit big for medium size. Used the return label that was provided. The package has been sitting at their local Dept... Leggi di più

Valutata 1 stelle su 5

I bought a £120 rolltop back pack from Crumpler UK but the stitching on the bottle holder failed. Following the instructions on their website I emailed multiple addresses with request for a repair/rep... Leggi di più

Valutata 1 stelle su 5

Fake brand beware - this is a copy and of Australian crumpled - of you look at terms it's registered name is Bagmania GMBH I bought a bag, the zipper broke, I followed their 5 year warranty proces... Leggi di più

Dettagli dell'azienda

  1. Negozio di borse e valigie

Informazioni fornite da varie fonti esterne

Crumpler is recognised as one of the worldwide leading brands in functional bags. We develop uncompromising, functional, design focused bags for every facet of urban life: from the classic, bike courier tested messenger bags, through to travel luggage and bags suited for leisure time and business. All Crumpler bags are hand made from premium materials and known for their long-lasting quality.


Informazioni di contatto

2,1

Scarso

TrustScore 2 su 5

311 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

2,1

Tutte le recensioni

(311)

3 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 4 stelle su 5

Ingenuity too far????

The process of ordering and receiving my order was faultless and simple.

The item, a camera strap, a sale item matched my experience of Crumpler in some respects and not others. The actual strap is excellent but the fastenings are suspect, time will tell. As with many of their products the Crumpler approach shows ingenuity, but whether they have got it right this time? Given that the camera I'm using is light, and the clips appear to be fully in place I'm going to trust it.

24 ottobre 2020
Valutata 5 stelle su 5

Everything Customer Service should be & more!

Everything Customer Service should be and more! I contacted Crumpler for help in replacing a lost strap from a bag that is almost 10 years old and they exceeded my expectations in every way. These are no longer in stock, but I now have a replacement made especially for me and a bag I’m likely to keep carrying for at least another 10 years. A lesson in how things should be done and how to ensure you have a very happy customer who would have awarded 6 stars if I could!

14 ottobre 2020
Non scritta su invito
Valutata 1 stelle su 5

Poor Delivery

Order from 2/10 not arrived yet on 14/10. Slow customer service response.

Deferred delivery by a day but it was not delivered and still has not a week later. Contacted Crumpler customer service by email but only on Trustpilot review have I got a quick, pro-active response

14 ottobre 2020
Logo di Crumpler UK

Risposta di Crumpler UK

Hello,

I'm sorry to hear that you experienced a problem with the delivery. According to the DHL tracking information the parcel has been deferred at the recipient's request. We will contact them and try to find out what happened there.

Kind Regards,
Crumpler Customer Service

Valutata 1 stelle su 5

I haven't received my bag yet.

11 settembre 2020
Non scritta su invito
Logo di Crumpler UK

Risposta di Crumpler UK

Dear Lindsay,

Thank you for your recent purchase. Your parcel is out for delivery by DHL today and will arrive due to the tracking between 13:23 and 14:23.

Best regards,
Your Crumpler Customer Service Team

Valutata 1 stelle su 5

I have contacted crumpler to send back…

I have contacted crumpler to send back my purchase as it isnt what I expected and they havent got back to be

10 settembre 2020
Non scritta su invito
Logo di Crumpler UK

Risposta di Crumpler UK

Dear Jenna,

Thank your for contacting us. We send you the needed return label.

Best regards,
Your Crumpler Customer Service Team

Valutata 5 stelle su 5

Lovely bag

Quick delivery from Germany.

also the best price by far on the internet for this bag.

The bag itself is lovely.

9 settembre 2020
Non scritta su invito
Valutata 1 stelle su 5

Terrible customer service

Terrible customer service. Takes ages for your staff to reply to emails. This is not due to Covid apparently you are always bad at getting back.
The delivery man said he turned up? I was i, he never rang the bell!
Not got my crumpler bag yet so can’t review that although I’m worried because since I’ve been reading your reviews and people say your bags are not as good as they used to be. This is due to cheaper materials.

5 settembre 2020
Non scritta su invito
Logo di Crumpler UK

Risposta di Crumpler UK

Dear Shaun,

Thank you for your recent purchase and your comments.

We truly understand the disappointment and frustration you may feel due to the delayed delivery. However, in regards to transit times and delivery, we rely on our carriers and unfortunately delays are beyond our control. We will contact DHL on Monday to find out what has happened.

On the other hand, we believe that is unfair to judge our product quality without having our products in hand and or having it used. It is true that as times change, our products have changed as well but we still stand for high quality and high-grade materials and it is our goal to make products that our customers can rely on. We are certainly not using cheaper materials. If you are not happy with our products or services, you are able to use your right of return within 14 days after delivery without any reason.

It is our internal target to answer all question within one business day, although questions in regards to products might take sometimes longer.

Best regards,
Your Crumpler Customer Service Team

(working on Sunday due to the Covid 19-situation in which we support all of our employees, and in particular those with children, by letting our staff work fully remote)

Valutata 4 stelle su 5

…Everyday

I went looking for a jacket for everyday occasions to suit the south west climate in Scotland ( 4 seasons twice a day). Also, wanted it to suit turning up on site and in the office for brief meetings and drop-ins with this new flexible working environment. Being "work based" at home the formal attire is "on hold", but I want to ready to drop into meet people flexibly and in all weathers. I do not want to have to put on & take off a rain jacket when I am on the move. Jacket is ideal for this, the cut and light weight suits for this day to day environment & wearing whilst driving.You need lightweight, all weather clothing which is smart, comfortable and adaptable to work environments. Good for wearing with a bike messenger bag or rucksack. Reasonable jacket for rambling at low level.The cut fit will not suit all activities or people.

11 agosto 2020
Non scritta su invito
Valutata 5 stelle su 5

I am so impressed with Crumpler

I am so impressed with Crumpler - they very quickly resolved a query with an order and over-compensated a missing item whilst also gifting some additional items. And these were all items in the sale too!! Thank you 😊

8 agosto 2020
Non scritta su invito

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