Cruise and Passenger Services Limited Recensioni 

Just returned from our 14 night cruise on Iona, as always CPS were faultless. Although drop-off was busy which is understandable, as Iona has so many passengers it didn’t take CPS to process the car. unloading of luggage is easy as you drop your vehicle next to the luggage drop off points. On return simply visit the CPS cabin to retrieve your keys and locate your car, if your disembarkation dock changes they will bring the car to the changed location. Maybe not the cheapest parking but for simplicity and safety of your vehicle always our first choice.

Staff were really pleasant and helpful the car was taken away did under 3 miles there and back wherever it was taken to park for the week. It was parked up ready for our return in exactly the same condition as we left it.

Just back from Virgin docked in Portsmouth and used CPS as we have in the past in Southampton . We've always found them to be great service and pleasant staff.
In Portsmouth we were greeted by a very pleasant and smiley CPS lady representative called Karen. Everything was slick and seamless as was our arrival back this morning greeted again by Karen now in the booth. Car in same condition as left and easy to collect adjacent to terminal. Would definitely use again

Excellent service all round from dropping car and luggage at the beginning of the holiday to collecting it on return

What a brilliant friendly service didn't have to wait long they check your car over for any damage then take your cases then when u get back just go to the cps collection desk for your keys and they direct you to your car so simple and stress free defo use again it was the same service at southampton 👍

From drop off to pick up after the Virgin cruise it all went so smooth, everyone was more than helpful, will always use CPS for our cruises

Consistently amazing service pre and post cruise.
Friendly staff at the hand over pre cruise, a friendly and efficient service post cruise.
Highly recommended

Arrived at Ocean Cruise terminal and directed into parking bay. Stayed in car whilst it was photographed, left key in car and given a tag for return (hint: take a photo in case you lose it), was in terminal within one minute. Arrived back, directed straight to key collection, picked up and out of the car park within minutes. Plenty of directing staff on both occasions. Great service, highly recommend.

Fantastic service from beginning to pick up .

First time using CPS at Portsmouth and must say that it was smooth as anything. The only thing that the staff at Portsmouth Terminal when disembarking need to direct you to the CPS desk to collect your keys. We went outside to collect the car and no keys. Then when we asked the CPS representative , she said to go and collect them and the Port staff keep giving the passengers wrong information. Need improvement on that side but great experience.

First time using CPS (Portsmouth for Virgin Viyages) and we were throughly impressed. Easy drop-off and even easier collection. All staff very helpful with a smile on their faces. Will definitely be using again.

CPS made everything very easy. It was easy to book and clear arrival were given. When we arrived at The Portsmouth Terminal we remained in our car to check in and were given labels to put on our luggage and a ticket to hand in on our return. CPS personnel then take your car and park it on the port. When we returned the process was very straight forward with CPS having a dedicated counter in the port and we were directed to where our car was parked and that was less than a two minute walk away. All in all a very good experience

Sailing from Portsmouth, this was our second time using CPS. They really take the stress and worry away from port parking. The whole process is so simple from the moment you arrive at port to the moment you return. I would fully recommend to anyone. Thank you so much.

We cruised from Southampton with P and O cruises and for the 2nd time we used CPS for our parking.
As usual the CPS team where friendly and professional however this time when we returned to our Toyota CH-R Hybrid the battery was flat!
We called the AA who said it would be over an hour before they could reach us. My wife went to inform the guys at CPS that we couldn't move and they AA were on the way. The gent from CPS said on no problem we can jump start you and wheeled a jump start kit across, 30 seconds later my car was running. Fantastic.
Thank you.

Great service, very smooth process, easy accessibility, would highly recommend CPS and will use them again.

Excellent service, easy drop off and collection car was safe and easy to find

We arrived today at Portsmouth to join a Virgin Voyages sailing. Unfortunately for the past month we have really struggled to book any parking in Portsmouth at all which has been an extremely stressful time for us particularly as I am disabled. We therefore decided to arrive at the port early today so that we could leave our baggage and then go off and try and find somewhere desperately to park. By the time we had arrived we were so stressed. I was ready to drive home again four hours and say blow the cruise! The people that I met representing CPS at Portsmouth were absolutely amazing, one of these people was Ash Doogan Who made what was an exceptionally worrying and stressful time for us a pleasure! How these people could turn around to very stressed people in a very short space of time in such a lovely way was amazing customer service, I cannot thank everybody who we encountered from CPS Portsmouth for their consideration and help. Your staff are an absolute credit to you and Cleary enjoy their role in customer service if only everybody we met in life or the same well done!

Parked for two weeks at Dover cruise terminal. Very helpful and efficient staff both at drop-off and on our return. Car was under cover for the entire period. There may be cheaper options available but I was more than happy to leave my car in this location knowing that it was secure and protected whilst I was away.
Highly recommended.

Very helpful when the car locked us out, provided seats and refreshments while we waited for the AA

Used the company a few times now and have always had great service. Very friendly professional team.
Today 12/08/24 Really helpful and friendly customer service. A little wait of less than 15 mins on phone, informed of place in que, which is good. Even though it was my oversight, the short notice booking very made easy and and quickly. So 5***** from me.