Cruise and Passenger Services Limited Recensioni 

1033
TrustScore 4.5 su 5

4,7

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Valutata 5 stelle su 5

For medical reasons, we had to cancel our cruise which then meant cancelling the parking. I was expecting all sorts of difficulties. Instead, I encountered Pheobe. She was wonderfully helpful, despite... Leggi di più

Valutata 5 stelle su 5

Dropped off car at the cruise terminal in Dover & picked the car up after a working cruise. Straight forward process with excellent service. No issues and zero problems. Happy days. Well done CPS.

Valutata 5 stelle su 5

We used CPS parking for a Cunard cruise from the QE2 terminal at Southampton. It couldn’t have been more easy, friendly and convenient. We had clear instructions and once in the port with the sign on... Leggi di più

Valutata 5 stelle su 5

Lovely friendly staff, really happy to help, on arrival at the car drop off point, our luggage was taken out of the boot and taken to the boat for us. On our return, we collected our car key, our lu... Leggi di più

Dettagli dell'azienda

  1. Servizio di parcheggiatore

Scritti dall'azienda

Cruise and Passenger Services (CPS) are the most established cruise car parking operator in the UK. Secure on-site meet and greet valet parking service at leading UK Ports (Southampton, Portsmouth, Dover, Liverpool, and Tilbury). Search, book, and park for your cruise holiday. The movement of thousands of passengers demands a well planned and executed operation, driven by our commitment to ensure that passengers enjoy a seamless transition on and off ship. Our staff manage check-in desks, reconciling passenger tickets with electronic bookings and processing passenger enquiries, out of course events and security checks. We provide fully trained marshalling staff to expedite safe passenger transit through the terminals.


Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

1K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

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Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,7

Tutte le recensioni

(1033)

30 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Second time I have used CPS and both…

Second time I have used CPS and both times no problems whatsoever. Guided all the way at embarkation, leave the car, hand over the keys and board the ship. On return, car is ready and staff available to guide you. Could not be easier.

21 luglio 2023
Non scritta su invito
Valutata 5 stelle su 5

Exactly as described

Hassle free parking. Dropped the car on the quay side, porter assisted we luggage (we are disabled). Returned to a car parked close to key collection point as we requested.

22 luglio 2023
Non scritta su invito
Valutata 4 stelle su 5

Used CPS many times

Used CPS many times. Usual friendly and efficient staff. Leave the car with them and pick it up on your return. No complaints. What more can you say.

6 luglio 2023
Non scritta su invito
Logo di Cruise and Passenger Services Limited

Risposta di Cruise and Passenger Services Limited

We’re very happy to hear that you found our service friendly and efficient. your comments will be passed onto our team.
We hope you had a wonderful cruise and look forward to welcoming you again soon!

Valutata 5 stelle su 5

Service was excellent

Service was excellent, the staff were excellent. All very good.

7 luglio 2023
Non scritta su invito
Logo di Cruise and Passenger Services Limited

Risposta di Cruise and Passenger Services Limited

Thank you so much for your feedback, we are constantly striving to exceed our guest’s expectations and to further enhance our service.

Valutata 5 stelle su 5

Easy and organised

Easy and organised, very good service and would use again

25 luglio 2023
Non scritta su invito
Logo di Cruise and Passenger Services Limited

Risposta di Cruise and Passenger Services Limited

Thank you for your feedback. We appreciate hearing about your experience and look forward to seeing you again!

Valutata 5 stelle su 5

Hassle free parking

Simple booking process. Good communication by email. Courteous and helpful team at the port. Leaving for holiday can be stressful but the friendly port parking team are highly efficient and take away the hassle. Collecting the car was equally efficient and well organised.

7 luglio 2023
Non scritta su invito
Logo di Cruise and Passenger Services Limited

Risposta di Cruise and Passenger Services Limited

We aim to provide the greatest possible experience to our customers and we thank you for taking the time to leave your feedback. We hope you had a wonderful cruise and look forward to welcoming you back again.

We'll continue working hard to provide you with an excellent experience.

Valutata 5 stelle su 5

Very friendly and efficient staff…

Very friendly and efficient staff service. Will definitely will use again

7 luglio 2023
Non scritta su invito
Logo di Cruise and Passenger Services Limited

Risposta di Cruise and Passenger Services Limited

Thank you for your feedback. We appreciate your comments and look forward to seeing you again!

Valutata 5 stelle su 5

Easy and very clear

Easy and very clear. Have used them many times at Southampton and it is always the same professional service. Never worry about handing my keys over. Never had a problem. Makes the start and finish of the holiday so much easier. Highly recommended!

21 luglio 2023
Non scritta su invito
Logo di Cruise and Passenger Services Limited

Risposta di Cruise and Passenger Services Limited

Thank you so much for sharing your positive experience of our service! We are delighted that you would recommend CPS and hope to see you back with us in the future.

Valutata 5 stelle su 5

We always use CPS when cruising

We always use CPS when cruising. Excellent service, fast and efficient. Never had any problems. Would recommend.

9 luglio 2023
Non scritta su invito
Logo di Cruise and Passenger Services Limited

Risposta di Cruise and Passenger Services Limited

Thank you so much for taking the time to review! We are very pleased that you have always been pleased with the service our excellent team of staff provide.

Valutata 5 stelle su 5

Usual excellent service

Usual excellent service, I have used CPS for all my cruise parking at Southampton over the last few years and they are always courteous and helpful. Car drop off & collection quick and easy. As I have a Blue Badge, my car is always parked near the key collection point for pick up.

23 luglio 2023
Non scritta su invito
Logo di Cruise and Passenger Services Limited

Risposta di Cruise and Passenger Services Limited

Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work!

Valutata 4 stelle su 5

Very efficient

From the moment we arrived at the cruise port our car was taken away swiftly and staff lovely. Would have put 5 stars but our car door was open slightly when we arrived back to pick up and we thought battery might be flat but it was fine. Pickup of keys was quick and easy and whole process really efficient.

21 luglio 2023
Non scritta su invito
Logo di Cruise and Passenger Services Limited

Risposta di Cruise and Passenger Services Limited

Good afternoon,

Thank you so much for sharing your feedback with us—we really value your input and flagging up areas where we can further improve.

Your feedback is of the utmost importance in assisting us with exceeding our guest's expectations and to further enhanced our product, processes and guest service. I will be sharing your concerns with our car parking team.

Kind regards,
Sarah
Cruise and Passenger Services

Valutata 5 stelle su 5

Excellent service

Clear instructions, helpful and friendly staff, very efficient service
We have used this service before and found it just as good this time

7 luglio 2023
Non scritta su invito
Valutata 5 stelle su 5

Great service

Great service. So well organised. Simple clear instructions. Quick service and polite staff. Will definitely use them again.

23 luglio 2023
Non scritta su invito
Valutata 5 stelle su 5

CPS 5*

Never used CPS before but will definitely recommend and be using them again. So easy from start to finish. There is always someone on hand to direct you and explain what to do. Extremely helpful and friendly staff. Thank you

25 luglio 2023
Non scritta su invito
Valutata 5 stelle su 5

Second time we have used CPS

Second time we have used CPS. Very smooth service from arriving at the Port. Directions given courteously and very efficient service when dropping off our car.
Easy instructions for collection on return from cruise.
No complaints at all.
Will definitely use CPS again

15 luglio 2023
Non scritta su invito
Valutata 5 stelle su 5

Used CPS loads

Used CPS loads of times to many to count never had an issue excellent service, staff are always friendly great start to holiday and end of holiday, keep up the great work:)

11 luglio 2023
Non scritta su invito
Valutata 5 stelle su 5

Highly recommended company

Plenty of staff to guide you to parking area by the terminal they take photos of the car you then hand over your keys and walk into the terminal it is so easy
When you return you walk over the road get your keys and go
There was always plenty of staff if you needed help
Highly recommended company

14 luglio 2023
Non scritta su invito

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