CrossCountry Mortgage Recensioni 

My original home loan with Cross Country 4 years ago was fine,not one problem until they sold or transferred my loan to Cross Country Dallas Texas. I have had nothing but problems, I have asked 6 times to send my payment to my address where I live and they say the change is made. Never happens!!They refuse to connect me with a manager.
Now my payments are not being processed in a timely manner the last 2 months. I'm wondering what will the next problem be.

When my husband and I decided to look into doing a Home Equity Loan, so we could renovate our house, pay off bills, etc, I started contacting multiple mortgage companies, so I could compare rates, etc, to determine which mortgage company to go with. My phone rang off the hook for several weeks, with mortgage companies trying to get our business. The last company that contacted us, ended up being the one we went with. We worked with Tyler Arnold. He was professional but also talked personally with us about where we lived on the Gulf Coast, the good fishing in our area, etc. He sent everything to us that needed to be read over or signed, in a timely manner and was there with us until the end. If you ever decide you need a mortgage agent, let me know and I can tell you how to contact Mr Arnold.

I wanted to wait 2 months after I closed on my house to write this review on Cross Country Mortgage.

It was all fine during the underwriting process until they tried to say I had to come up with a "promissory note"stating I am not on my father's mortgage.
Did you know it is illegal for me to call another Mortgage company I have no name on to ask them for a promissory note?

Real professionals would normally take a statement from the other mortgage company, but when I provided this they still insisted that I had to get this made up document.

They also gave me a terrible interest rate of 7.01% and my credit score is 815. So I decided to get a quote from Bank of America and they offered me a rate of 6.375%.

When I called up the smug loan officer Shane, he said word for word "Someone like you will never get through with a big bank." So just for his smug comment I made sure to go through with Bank of America and not only did I get through. Bank of America just accepted the statement like what a real lender would do.

Well guess what Shane? Look who is enjoying homeownership with an interest rate of 6.375% and got through with a "big bank" in 2 weeks.

Wow is the best way I can describe the service I received from Cross Country's, Glenn Nimmo. All I can describe him and whoever was beside him Blessings.
It means so much to me that Glenn not onky helped my family and I execute, and close the deal... he did it with the utmost confidence, and with that made me believe, and everyone else involved. It took me some time to leave this review, we closed at the end of February 2025, however, I can't and won't forget the work that Mr. Glenn Nimmo did and I appreciate him not only helping get done but also in a very short time frame which was incredible, and so appreciated.
Now with this being said, I don't know what's going on with other people on here experiences, I can only say on a side note, make sure your stuff is together, your money right... however you making your down payment, what you have to show proof of future payments, money you have saved up in your account, your income, your credit, however you are making things happen, just make sure your stuff right, and also be patient, and try to maintain a positive attitude throughout the process and just believe. I would suggest Glenn Nimmo at Cross Country for anyone seeking a better experience.

Actually They should get NO STARS. Had an issue with my taxes and no one can help. I ask to speak to someone in the tax department and they wouldn't connect me to anyone. Still having problems. There customer service is absolutely horrible. Stay away from Cross country mortagfe

l attempted to get a VA Mortgage with this company, but was informed by Todd Ward, a Senior Loan Officer, that my Credit score was too low and no accommodations would be considered, even though I am a 100% disabled Veteran and offered to provide multiple years of perfect rent, utility, and vehicle payments to show credit worthiness. This lender expects disabled individuals to be able to maintain the same credit scores that able bodied, non-disabled individuals are able to achieve, and uses those arbitrary scores to discriminate against disabled veterans and deny 100% guaranteed VA Home Loans.

CrossCountry Mortgage has perfected the corporate art of wasting your time. They updated their website and login system, which apparently also wiped out every ounce of logic from their support structure. Suddenly, I couldn’t log in to pay my mortgage. You know, the one thing you probably shouldn’t make difficult.

I spent hours calling every number listed on their website, navigating their endless “press 1 for nowhere” menus, and every single rep I reached sounded either clueless or completely uninterested. Nobody could tell me how to access my account, or even who could. It’s like the whole company collectively decided that problem-solving was above their pay grade.

Finally, out of desperation, I dug up my original mortgage paperwork, called the number printed there, and—miracle of miracles—actually got help. So let’s get this straight: the only way to reach the right department is by using an old piece of paper. In 2025. Stellar modernization, guys.

And even then, when I finally reached someone who claimed to “fix” my login, it still didn’t work. I had to repeat the entire painful process like it was Groundhog Day for homeowners.

To add insult to injury, they’ve automated harassment. You get a two-week grace period to make your payment, but a few days after your due date, you’ll start getting robo-calls. Every. Single. Day. Not once, not twice—every day, like clockwork—reminding you that your payment is “late.” It’s still within the grace period, but apparently harassment is how they show they care.

CrossCountry Mortgage doesn’t run like a business; it runs like a bureaucratic prank. The only thing they manage efficiently is calling you about money they already know you’re legally allowed to pay later.

If you want a mortgage provider that actually answers the phone, look elsewhere. CrossCountry Mortgage is proof that when you combine automation, apathy, and arrogance, you get one thing: a customer service nightmare with a corporate logo.

Rating: 1 star — because negative numbers aren’t an option.

Judy Lewis was exceptional and instrumental obtaining my mortgage. She was professional, knowledgeable and efficient!

They screwed up on our taxes and now they are jacking my payment up 500.00 a month to correct their mistake. I have bought 4 homes and never had this happen with anyone else. The Customer Service rep. said this happens all the time. Well, that in itself tells me that they do not know what they are doing. I will be refinancing through another company.

Impossible to get through to live agent. I tried 6 times to get through to a live agent but the robo-agent does not want to let you through. In the end I had to lie about being unable to make a payment and that got me right through. When I spoke about this complaint to the live agent she just hung up on me.

Here is my review for cross country mortgage;
They have inexperienced people that have no clue of exactly how to do their job.
They refuse to recoganize modern day banking practices.
And 65,000 in income is not enough to qualify for a mortgage of 200,000.
If you are self employed they will only count half of your income. they assume you are a liar. And will only count 50% of income
They tell everyone that they have a good chance of getting a loan.
When in fact they dont know. Whether you can or not.
Due to lack of experience. So they waste your valuable time.
Letting you think you can. And it is no loss to them when you dont.
They just take the next sucker, caller, and give them a TRY.
And they wont even tell you exactly why you don t qualify.
You are left clueless and angry!!!!

The absolute worst mortgage company EVER!!!! You cannot get in touch with anyone on the customer service phone line, so your only option is to submit a ticket on the website which is completely ignored. I contacted them via their secure message center in January and told them to not renew my insurance that expires April 15th because I have found cheaper options. March 18, one month before the expiration, they take $2300 out of my escrow and pay Allstate. I am beyond livid, this company is a typical blood sucking US company that doesn't give a rat's ass about providing their customers with actual customer service.

i asked them to stop calling numerous times yet they still call daily and sometimes multiple times a day

Cannot get past the robot who operates the phone. Cannot submit the application to access autopay. The chat person on the website said she would cancel autopay that was in existence but she did not. I would change companies but I have a great rate from 5 yrs ago. I would rate them 0 stars but that's not an option.

Their loan officer Lance Winters is RUDE, BELITTLING, CAUSED MULTIPLE ISSUES, COMPANY FEELS THAT THEY ARE NOT RESPONSIBLE FOR TAKING US OUT OF NEGOTIATION TIME, COST US MONEY, HOUSE NEEDED NEW ROOF, COULDN'T NEGOTIATE CAUSE OF HIS DELAYS---WOULDN'T USE THS COMPANY AT ALL AND THEY ARE NOTORIOUS FOR SCAMS AND ISSUES-DIDN'T KNOW THEN CAUSE REALTOR RECOMMENDED AND THEN HE ABUSED REALTOR AS WELL-FILED MULTIPLE GRIEVANCES WITH BBB

Very disappointed in their old ways of doing business. No electronic transfer of funds..my refinance was a disappointment..after I signed they MAILED me checks with the wrong amounts..and they were addressed to me and my debtors, I then had to buy stamps and mail them..one ck was lost in the mail by the hurricane. They waited one month ..in the meantime I had to pay another payment.they cost me almost 200 in interest..I would have chose Rocket Mortgage had I of known this company still writes paper checks ..horrible customer service after the papers were signed ..beware . The whole process took forever ..

Spoke to Brandon Walsh. I needed an expedited home equity loan. He assured me he would get it done quickly. After weeks weeks of back-and-forth with information he requested he would disappeared. He went on vacation for a week didn’t tell me left me hanging by the phone with unanswered emails. Spoke to CARLOS . He apologized and said he right on it after two or three correspondents he disappeared as well. This is some bs company

Worst customer service I have ever experienced! You can't speak to a person over the phone or over live chat. Beyond frustrated!!! Horrible!

My experience with CrossCountry Mortgage, LLC has been nothing short of a nightmare. Since June 2024, I’ve received over 47 unsolicited calls and even text messages from them, despite my phone number being on the Do Not Call Registry since 2011. These contacts were intended for an unrelated individual, and despite repeated verbal and certified written requests to stop, the harassment continued. CrossCountry Mortgage’s refusal to honor these requests clearly violates the Telephone Consumer Protection Act (TCPA) and also infringes on my privacy rights under the Gramm-Leach-Bliley Act (GLBA).

The calls have come from various states and numbers, often with “dead air” pauses upon answering—classic signs of autodialer use. Shockingly, CrossCountry even disclosed personal details of the intended recipient, who is a stranger to me, without any authorization. They’ve also potentially recorded me without my consent, despite being in a two-party consent state, which adds another serious legal concern.

After months of attempting to resolve this directly, I had no choice but to file complaints with multiple regulatory agencies due to their dismissive responses and continued misconduct. They failed to connect me with their legal team, instead providing generic replies that ignore the documented severity of my situation. Additionally, my research has uncovered hundreds of similar complaints and lawsuits filed against CrossCountry Mortgage. I urge anyone considering doing business with them to think twice—this is a company that not only disregards customer privacy but also subjects individuals to distressing harassment.

If you’re dealing with a similar issue, document every interaction carefully and be prepared to escalate. In my experience, this company’s practices are negligent at best and unlawful at worst. My intention to seek legal action may lead to a class-action lawsuit, as it appears that CrossCountry Mortgage has a systemic issue with compliance and respect for consumer rights.

CrossCountry Mortgage broke Washington State law in transferring/selling my loan.

My loan was sold to Chase, but CrossCountry never removed the loan from their servicing department. The result was having two banks stating that I both owe them monthly mortgage payments. Customer service was zero help.

After impact to my credit score, 100+ hours on the phone and performing research, I had to reach out directly to the US and Washington state regulatory agencies to get it fixed.