CREATE Fertility - Wimbledon Recensioni 

Total Silence, Shattered Promises, Blatant Censorship, and a Refund They Said We Would Never Get
Our experience with Creative Fertility has been nothing short of a disgrace. Silence, neglect, and broken promises — that is the sum total of what this clinic has delivered.
Nobody responds. Not to emails. Not to calls. Nothing. We were left in a void of constant uncertainty, chasing a clinic that could not be bothered to acknowledge the very patients who trusted them and paid them.
The Medical Director personally promised resolutions and support. Those promises meant absolutely nothing. Not one commitment was honoured. The absence of accountability at this clinic is staggering — and frankly, insulting.
When we finally received our complaint response, we were told we would never get our money back. Flatly. Definitively. As though our complaint was not worth the paper it was written on.
So we did the work ourselves. We obtained some of our own paperwork — and what we found was damning. Fault after fault, in black and white, documented in their own records. Only when confronted with their own failures did the Medical Director suddenly change his tune and promise a full refund. Let that sink in: this clinic denied us our money outright, and only reversed course when we produced evidence of their own mistakes. That is not accountability. That is a clinic caught out by its own paperwork.
And even then, they could not do the decent thing promptly. It took three full months for our own money to be returned to us. When the refund finally arrived, we were told to be silent about all of it. Not an apology. Not an explanation. An instruction to keep quiet.
Let me be absolutely clear: patients are not problems to be managed. We are not obligated to protect a clinic that ignored us, dismissed our complaint, failed us, deleted our reviews, withheld our money until we exposed their faults, and then asked us to pretend none of it happened.
We are still waiting on the remainder of the paperwork we were promised, even now.
If you value communication, transparency, honesty, or basic human decency, stay away. We were abandoned, ignored, and censored at every single turn.
Avoid Creative Fertility. Your time, your emotions, your finances, and your trust all deserve infinitely better than this.

Great service so far, very kind and friendly stuff, everything been explained ,will recommend

One of the biggest regrets of my life was staying at this Create Wimbledon, believing what I was told. I feel i was failed by their neglect, witholding crucial medical information, inconsistent doctors, oversights, lack of follow up after I told them I had an ectopic pregnancy post an embryo transfer with them. I did a scan soon after I left their clinic in 2024 to find out I had liquid in my tube, very likely from the ectopic which the clinic never picked up but i had several transfers of embryos with them which is a big no no. No surprise I never had a successful pregnancy with Create.

I had blunt insensitive language by one of their doctors whilst I was miscarrying, which she knew i was, such a traumatic conversation, later justified by the clinic as "outdated". This same doctor said everything was good for ivf, I asked specifically about a certain concern, 3 months later I'm told by her I need to have surgery regarding the same thing. Why not told 3 months earlier? Took my money in the meantime tho.

My first ivf treatment they sprung on me they would have to leave one of my ovaries with many eggs in an egg retrieval late in a cycle even tho they had a years worth of scans and could have warned me prior. Again happily took my money with this incompetent care.

A complaint I made was followed up with a lazy copy and pasting of my medical notes, endorsing the failures and experiences I had suffered. Not the level of empathy or care that a human being deserves, just another patient.

If you are self funding or have any type of fertility issues I would steer clear. The positive reviews I can only imagine are from people who got lucky early on. It's truly shocking devastating how I was treated, I have so much more to share, but there's a character limit.

Create Wimbledon in my opinion isn't a good place and worst how they deal with complaints, the person who responded to me, what an unpleasant response knowing what I had endured there. It's heartbreaking to know there are organisations like this in the world.

I would have liked to write a positive review of Create Fertility. But I can’t. Our experience of the place is unsatisfactory and costly. Firstly we had the failed embryo implant. No proper counselling or help after it.

Then Covid came. We were told to pay for implant number two as it was out of the period of our money we paid which was a lot. It was a difficult time Covid to pay for treatment. Since then we have paid multiple storage fees which isn’t cheap.

All was great. From the start, super friendly receptionist. Helping with everything. Next amazing nurses, checking all the details and explaining step by step how the procedure gonna be done. Last not least great doctors. We were very stressed but thanks to you all went great. Thank you so much.

The experience was excellent, the staff were very kind and so helpfull during the whole procedure, I would definetly recommend

A very good experience from the beginning. I visited the Southampton and Raynes Park clinics. All the staff are welcoming and are genuinely caring in what is naturally a very stressful and nerve wracking time.

Excellent - I would highly to anyone considering IVF.

Dr Roystom and his team were exceptional. They are friendly informative and highly competent.

I have naturally a very low amh and I have had IVF at different clinics in the past where I have never had more than 1-2 eggs collected. Dr Roystom collected 5!

Highly recommend and I am very fussy.

I used Create/ABC for my egg freezing at 34 years old. From the first consultation through to surgery the service was amazing. Extremely attentive nurses and really reasonably priced.

My sister also did IVF here and had a successful pregnancy.

Highly recommend!

Kind, thoughtful and effective care. Lots of different options with doctors willing to support and assist you on whatever path your journey takes.

The staff were brilliant - very compassionate and understanding. The consultant Dr Rostom went above and beyond giving us in depth consultation, answering multiple questions, which put us at ease. We had an issue with a prescription on a Saturday, and the staff even came in on their day off to resolve it.

I would avoid Create Fertility like the plague. They caused me no end of stress whilst having treatment with them.
I constantly had to chase emails whilst mid treatment, and now they have ignored 9 emails over the last 5 weeks requesting my medical records and I have had to report to the ICO.
I wish I could give zero stars for how the clinic behaved during my egg collections- During my first egg collection with Create Wimbledon, I was left exposed (my legs in stirrups and the paper covering left on my stomach) whilst one man held one arm to take my blood pressure and another man held the other arm to fit a canula, leaving me unable to reach the paper covering to protect my modesty infront of the 4 people already in the room, plus the other two men who both walked in to talk to the doctor whilst I was in this position. This left me traumatised and in tears for several days following. I felt violated. I raised a complaint, as I was so worried about my second egg collection, I couldn't go through that again. I was told the clinics protocols had changed because of my complaint. I was reminded several times they had to change their protocol due to my complaint by various staff members I saw during my next cycle, including the day off my second egg collection (this made me feel very uncomfortable and as though I was being a nuisance by raising what I would expect to be standard practice). Thankfully, I was properly covered during my second egg collection, however a male someone (doctor, nurse, who knows?!) still walked in unannounced to speak with a nurse whilst I was having my internal scan to check I had not ovulated.
After my second egg collection, the doctor came to tell me there were no eggs collected, however came back 5 minutes later to tell me they were wrong and there was an egg and it was "lucky" they always check twice. I'm unsure why they would not check twice before letting me know. I sat deflated and in tears for 5 minutes for no reason.

Due to being made to feel uncomfortable and loosing trust with the clinic, I decided to not continue with my third egg collection which I had already paid for and not refunded.
I would not recommend Create Wimbledon to anyone.
All I want now is my medical records to move on with another clinic, however they are ignoring me and withholding my records for some unknown reason.

Everyone from the reception desk, patient coordinator, consultants, nurses and doctors couldn't have been more supportive and helpful. They made what can be quite a daunting process a really positive experience.

We had a really positive experience with CREATE Fertility. The entire team was friendly, supportive, and extremely knowledgeable. Every step of the process was clearly explained, and we always felt well informed and reassured. Our medication plan was carefully tailored to keep things mild with minimal side effects, and instructions were very easy to follow.
The clinic itself has a calm, clean, and welcoming atmosphere, which made a big difference during what can be a stressful time. Overall, the service was seamless from start to finish — we genuinely felt well looked after throughout.

The staff, doctors and nurses are very attentive; they gave us instructions the whole way and answered all our questions. They are very friendly and make sure we feel comfortable at all times.
You can notice they are very professional.

First things first, Create have been absolutely brilliant. From start to finish we have been kept updated by knowledgeable and thoughtful professionals. I would recommend it to anybody who is looking at IVF as the next step in their journey.

One small issue, which affects us more than others is the distance we have had to travel for the more invasive procedures. We are based on the south coast yet have to travel all the way to London in order to have this done. While they have been brilliant, being able to see the Nurses we have become accustomed to seeing would make the experience more relaxed.

That doesn’t change the fact that Create and ABC have been brilliant.

Very organised facility. Showing empathy and compassion in their duties.

My partner and I have been patients at the Wimbledon CREATE Fertility clinic, and after much consideration, we decided to cancel our 3-cycle package , for several serious reasons.

Firstly, I was extremely disappointed that nobody contacted me for over two months during treatment. It honestly felt like we were completely forgotten about at one point , despite having a full 3-cycle package booked.

Communication in general was awful, both during treatment and throughout the complaints process , with emails often taking weeks or even months to get a reply. That’s completely unacceptable when you’re going through something as emotional as IVF.

Secondly, there was a major issue with my partner’s sperm sample that I believe was negligent on CREATE’s part. His sample was tested 18 months before our egg collection, yet the clinic still went ahead with ICSI , which failed to fertilize. A week later, my partner was suddenly told his sperm was in very poor condition and that he urgently needed to provide a frozen sample at a large cost, for the next round. I can’t understand why this wasn’t properly checked before putting me through IVF in the first place. Why wasn’t a frozen sample taken beforehand? Why proceed with fertilization knowing there were risks? Why not freeze my eggs and try again under better conditions?

When we first spoke to CREATE, we were told that a donor egg would probably be our best option. Then, completely out of the blue, we were contacted by a consultant called Hannah with a “Christmas offer” encouraging us to try with my own eggs instead. This felt more like a money grab than genuine medical advice tbh , but we decided to give it a try.

Straight after waking up from general anaesthetic following my first egg collection, I was handed a QR code asking me to leave a positive review , while I was still groggy and drugged up! I found that incredibly unprofessional and insensitive.

After all of this, we’ve now been told that CREATE are refusing to refund nearly all of our money, despite everything that has happened. It feels as though they are doing everything possible to keep our payment, even though the service and duty of care have fallen far short of what’s expected from a fertility clinic imo.

To be clear, I’m not upset that the treatment didn’t work , I fully understand IVF has no guarantees. What I’m devastated by is the way we’ve been treated: the lack of communication, the negligence, and the overall sense that profit came before proper patient care.

This entire experience has taken a huge toll on my mental and physical health. IVF is already such a difficult and vulnerable journey, and I expected CREATE to provide genuine care and transparency , not poor communication, oversights, and sales tactics.

While many of the staff are personally kind and pleasant, the way this clinic is run feels chaotic, disorganized, and focused more on profit than patients. I’ve completely lost confidence in continuing any treatment here.

Patients going through something as sensitive and life-changing as IVF deserve far better communication, honesty, and compassion than what we’ve experienced at CREATE.

I would not recommend CREATE Fertility to anyone.

Everyone is exceptionally kind and caring. I’ve just had my embryo transfer this morning and it was so nice to see the same faces, they really take care of you and talk you through each step of the journey. Fingers crossed I’ll add one more to their excellent success statistics

We are an older couple and grateful to find a clinic that would give us a chance. The Raynes Park team is exceptional - from Jessie at reception, Debbie and every nurse, Tanya, Rodrigo, Calypso and especially Dr Rostom who has really supported us throughout and made time for us at every stage. We feel everyone at the clinic is rooting for us. The only negative would be we did struggle a little bit with the comms/admin team at the start but once we were with the medical team it has all been excellent.