Craftamo Recensioni 267

The products are all wonderful however EVERY SINGLE PACKAGE (sub boxes and brushes!) arrives damaged. I don't even bother reporting it anymore, they do nothing.

I have written four emails with no response regarding the automatic Renew on a subscription. I have already been charged for the next 6 months of a subscription and I do not want it to Auto Renew at the end of the 6 months. No one is responding, and there's no customer service phone number to call.

I bought Sarah Burns' travel brushes but there was a manufacturing issue identified with the brushes when I received them in December 2025, where it was impossible to uncap some brushes without the use of pliers.

I understand that the batch manufacturing defect may take some weeks to fix, but unfortunately when I received my replacement brushes in early Feb 2026, they accidentally sent me out the wrong brush despite confirming with me what needed to be replaced.

It is now late Mar 2026, and I still have not been sent out the correct brush. Every time I have had to send emails to Craftamo every week or so, and in return I am emailed a bunch of platitudes, but with no explanation why the correct replacement is still not sent out, except that they are waiting to hear from their fulfillment team - which apparently takes more than 2 months to get back to them.

At no point has Craftamo taken initiative to update me on the issue and timelines for resolution. The brush defect issue was identified in mid-Dec and it has taken them more than 3 months and counting to fix it - if they ever will.

I will not be buying from them again, which is unfortunate as I've had good experiences with their subscription boxes in the past.

These are the nicest brushes I’ve purchased so far. I’m pretty new at watercolor so I didn’t want to spend a lot on tools until I knew I would enjoy it so I bought very inexpensive brushes at first but soon realized the very low quality. The Craftamo brushes were recommended. I put each bush to use when they arrived and I noticed right away how beautiful they were, how the tips stayed pointed and tight and how smooth my art was. They are also very easy to use and keep clean. I thought they were reasonably priced for the higher quality. I highly recommend this brush set.

Craftamo makes beautiful brushes. I have purchased 2 sets and enjoy them both.Their dedication to using low impact materials is very special.
Belinda🥰

I was very excited to be able to order the Sarah Burns Travel Brushes. I had a problem with a few of the brushes but Craftamo were amazing in their help and support - I am very impressed! The brushes are very good quality - I have been using the for both gouache and watercolour. I love the variety of brushes included in the set. I couldn't be happier!

Jag är mycket nöjd med mina penslar som jag köpte, har rekommenderat dem till andra som målar akvarell.

Craftamo customer service has been great. They are very responsive to questions. The product and services have been wonderful. I'm very glad that I bought a subscription through this company as they are working and collaborating with talented artists.

I absolutely love Craftamo products~ THE QUALITY IS EXCELLENT!!! I have never been disappointed~
I am also very excited waiting for each order and to be able to follow along with the instructions to a very satisfied finish~
Thank you all so VERY much~
Sincerely,
Phyllis~

This is a review of Craftamo as a company and not of their products. I have not been able to use my purchase (subscription boxes) because of the following situation, though the boxes do seem to be curated/designed well.

TLDR: Craftamo does not treat its customers in alignment with its own policies. The company's agents will go back and forth with you for weeks over a straightforward and very normal issue (damaged items), even though their own policy states that they do exchanges. I have not even received a resolution to my problem because the company has ghosted me. I cannot speak to the quality of Craftamo's products, but I cannot recommend them in good conscience to anyone because of their highly anti-consumer behaviors and policies.

I am going to try and be detailed, so this will be a long review. I purchased a full six month set of subscription boxes back in September during the preorder period. The first box shipped in December. When I received it, both the plain cardboard box it came in and the subscription box itself was visibly very dented. I contacted Craftamo as soon as I realized this. They asked me to open the box and examine the items inside to see if any of them were damaged. I did so, and although thankfully many of the items were okay, the paper items at the bottom of the box suffered the worst. They were visibly bent and creased.

I sent pictures of these (and of the box itself) to Craftamo as proof of the damage. In response, they offered $20 store credit as compensation. I had already stated in my initial message that I was only interested in a replacement or a partial refund (though I regret saying the latter, as I will later explain), so I repeated this. They still offered me a separate item (their brush soap), but when I clarified again, they said they would send me a replacement box for free.

Unfortunately, there was some misunderstanding. The order they had put in was for an empty replacement box (e.g., just the custom subscription box container). I did find it a bit frustrating that the agent spent half a week of our time going back and forth about an item that cannot have possibly cost the company more than $5 at most, but misunderstandings happen. I explained that I was most interested in a replacement for the damaged items within the box, and after some more back and forth, the customer service agent asked for some time to look into this.

No response for about half a week, but after I followed up the agent got back to me and offered a 50% refund for the first box ($22 instead of $25, since I paid for all six months up front). Although I was considering the offer, I would have much preferred a replacement, so I asked to confirm a replacement was impossible. While I was waiting for a response, I came across the damaged item policy on Craftamo's website. This policy explicitly states that Craftamo will exchange the damaged item. But when the agent got back to me, they confirmed that there was "no way for [Craftamo] to send a replacement for the damaged items."

I have a hard time interpreting this situation in any way except for the following: the employee was incorrect, or Craftamo's policy is incorrect. Either way, I was confused and upset given what I had just learned, so I asked why they were not acting in accordance to their own policy. I sent that email on 1/19/26. Before this last email, the agent had been consistently replying to my emails within 24 hours. But to date of posting this review (1/25/26), I have not received any response at all. I have not been able to find any positive interpretation of these events.

I did get a notification that the empty box the agent had ordered for me was shipped, although I had never confirmed that I would accept it. I did also receive my second month box, which is dented to a lesser degree. I am very worried my future boxes will be just as damaged if not worse, because I have no faith that I will receive any kind of compensation for my damaged items. I have seen a review from 2023 (!!) stating that two of the reviewer's three subscription boxes also arrived severely damaged, so this was clearly not a one-off situation. Because of all this, I am deeply disappointed with Craftamo as a company and would seriously caution anyone else interested in their products to stay away.

I recently received my first order from Craftamo - the The Emma Lefebvre X Craftamo Limited Edition Travel Brush Collection. I could not be happier with the ease of ordering, great communication, and prompt delivery. Most importantly, I used the brushes on a recent trip and they are fantastic - compact and lovely to use. I had trusted that if they were endorsed by Emma that they would be of high quality. I was not disappointed! I look forward to trying out other Craftamo products.

STILL WAITING: BUYER BEWARE!
* August 14th I purchased a watercolor
Subscription.
* August 15th I tried to cancel.
* My cancelation requests were
IGNORED.
* CRAFTAMO proceeded to ship out
FIRST PRE ORDER BOX two months
after practically begging to cancel!
* Finally received $400 credit of my
$465 charge back to my credit card
account!
* Put the remaining balance in dispute
because the company wants me to
Pay for their mistake!
DO NOT BUY SUBSCRIPTIONS FROM THIS COMPANY!!!

Its been some years now that i buy my paint brushes here. They are amazing, the products, 10/10. They support artists all over the world, it’s completely vegan, i have at least 15 sets now, i know im kind of addicted lol, but i use them all !! Their customer service is AMAZING!!! Everytime i had a problem with my order , their helped me and it exceeded my expectations. I had a defect set and i was offered a new one, no questions ask. For me its a win in every aspect. Almost every set is in collaboration with an artist so by buying, You support artists, support a small business , its vegan, the quality is top notch, and you know that if theres an issue, they will solve it quickly, not like other brands that ignores your emails. And did i say that the brushes are BEAUTIFUL!!!!!!

It’s a nightmare to cancel anything or get consistent responses from this company. I can’t tell if they’re replying to my emails with AI or if there’s an actual human with the explicit goal of breaking my will. I’ve messaged them multiple times to cancel boxes and got conflicting or outright contradictory answers. Most recently, I sent an email telling them to cancel a subscription (instead of applying a discount) and got back “alright, we will apply the discount”. The actual art supplies are good quality. However, the lack of easy cancellation and tight windows for doing so (within two weeks of an order whether or not it will take several months to ship out, OR within 15 days of receiving your first box) make it a poor option for anyone who isn’t prepared to be locked into 50-100usd per month for the next year. Further, the customer service emails will make you go back and forth several times before a box is cancelled and don’t send replies over weekends, which makes the fifteen days after a box arrives a bit more nerve wracking to try to cancel in

UPDATE:
Thank you Craftamo! You did a wonderful job fixing this issue. Thank you for refunding me and making sure I got the order I placed originally-by the way I love the brushes and would order again-if nothing else but to know if there is an issue your customer service will come through like heroes with capes!
2/9/2026

I placed my order on December 27, 2025 and it never shipped. I asked for an update 3 times. 2 times I was told I would have an answer when they got with their fulfillment team. After no follow up I contacted them a 3rd and no response. Do not order from this company.

I found Craftamo through my desire to take up watercolor painting again. Sarah Burns videos on YouTube led me to my first Craftamo purchase. I am pleased with everything about my experience as a customer. I purchased a few brushes and came back for more.

Edit as of 06/01/2026:

Corrections on my account, Craftamo is not based in England, that's on me for being a dumbass and getting information wrong.

I have since had several responses, emails and correspondence from the company who apologised for any issues, kept an eye on the tracking and then proceeded to escalate with Evri when there was still no delivery several days later despite the delivery company stating it was 'being delivered today' (for the 5th time). Funnily enough, the parcel was then delivered that day to the postal stop I had requested.

I have my brushes now and can confirm they survived. The quality seems good from what I've used of them so far. The box they came into was sadly battered to all hell, so I'm knocking a star off for that. I'm fairly sure that's Evri using my parcel as a football mind you. Most of my issues are based with Evri at this point. We have historical issues with them in the south of England and the tracking website was down for Evri as well making the whole ordeal even more stressful than it needed to be.

That being said, big thanks to Dan for personally looking at my case and sorting things out. He was very professional and kept his word about keeping track of the delivery and escalating if there was no improvement.

Original post:
I really, really wanted to like this company. I don't like leaving bad reviews, or 1 stars, but considering I don't even have to product to say if it was at least good or not, I don't have much of a choice.

Sarah burns is one of my favourite gouache artists and when I saw her video on the restock her her travel set, I caved and brought it. It wasn't cheap for synthetic brushes, but it was supporting an artist I looked up to, and it was my birthday month, so I decided to treat myself.

I made my order on the 12th, but had realised the Shopify auto log in had 'auto-corrected' my shipment address to my old one (even though I'd put in the correct one originally). I emailed Craftamo immediately after making the order. They shipped in 2 days, I didn't get an email response until 15th. Orders already in transit, they can't do anything, 'but you can try contacting the courier when it's closer to transit'. But hey, the email had lots of emoji sparkles (and not even an apology), very professional. Strike one.

So I got onto Evri (and feel nervous cause Evri does NOT have a good reputation), and organise to have it dropped at a parcel pick up point.

A week goes by, then another. No update, parcels still 'on it's way'. I expected a bit of a delay because of Christmas, but it was supposed to be 48h tracked shipping and it's now getting silly. My birthdays been and gone (28th), and I'm still down a £60 paint brush set that cost another £10 in shipping from the same country. Strike 2.

I go onto Evri to see about contacting them for the delay, it just says contact the seller. I email again, and get an automated response back saying they'll attempt to respond to my email in 24 hours. That was on the 29th. It's now the 2nd. No response from Craftamo, and now Evri's tracking won't even accept my tracking number. Strike 3.

At this point, they can cancel the whole shipment (if it even exists anymore) and give me my money back. I won't be making another purchase from Craftamo, and if I don't hear back I will be escalating. I've had less problems from fake sellers on ebay.

I purchased Emma’s Travel Brushes and I’m really impressed.The brushes are beautifully made, hold water well, and perform just as well as full-size brushes despite being compact.Perfect for painting on the go.

I subscribed to the Emily Hughes brush collection for a 6-month term. The company missed their own shipping deadline of December 15th without any notification. On December 21st, I contacted them myself because the package still hadn't been shipped.

I requested to cancel my subscription. They initially tried o claim a $110 penalty, stating that all subscriptions are for 12 months, even though I specifically signed up for 6 months. While I was clarifying the penalty costs, they spent few days trying to persuade me to stay instead of processing my request.

I clearly stated my desire to cancel three times. Despite this, they shipped the package on December 24th—ignoring my repeated requests. After it they charged me $55 and only then officially canceled the subscription.

I am deeply disappointed and I would advise anyone to think a hundred times before signing up for a subscription through this service.

UPDATE TO CLARITY: The information stated in the company’s public response does not reflect the actual facts.

The first box costs $65 and was charged in September at the time of purchase, as shown in my payment records. The subsequent $55 charge was applied later and was explicitly confirmed in writing by Craftamo support as an "early termination fee" in our private correspondence.

UPDATE 2:
A few days later, a company representative contacted me, and they processed a full refund of the penalty fee.

Hello, I have just received box 2, and the brush roll is missing.

Box 1 has not arrived and you said you would give me a £20 credit, but that also hasn't happened. Additionally the brushes I ordered in August havent arrived still ! you sent me a credit note of £8 but that didnt work either.

I am so fed up with this appauling customer service.