Website itself is easy to use and navigate. The customer service was good. They responded quickly to issues and offered alternatives when they didn’t have my item in stock. Will recommend to family... Leggi di più
L'azienda ha risposto
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Ever since I have been dealing with you, I have had excellent results. You are pleasant and understanding, easy returns and pleasant at solving my mistakes. Even though I live in Perth, WA I still fin... Leggi di più
L'azienda ha risposto
I mistakenly purchased online a 6-pack of HumidX for the incorrect Resmed CPAP machine. I only realised when the package arrived (in just 2 days) and I opened the first sachet. CPAP Victoria agreed... Leggi di più
L'azienda ha risposto
Prompt delivery and a good product. Wish you had a good discount for government pensioners as having to stretch out the length of time using a mask makes it prone to leaking that isn't good
L'azienda ha risposto
Dettagli dell'azienda
- Fornitore di apparecchiature mediche
- anche in
- Clinica del sonno
- Negozio di forniture mediche
- Servizi medici locali
Scritti dall'azienda
CPAP Victoria is a proudly family-owned and operated business dedicated to helping people across Victoria achieve better sleep and improved quality of life. With over 16 conveniently located clinics, plus a strong online presence, we provide expert care, trusted advice, and access to the latest CPAP technology for the treatment of sleep apnea. Our philosophy is simple: combine world-class products with personalised, face-to-face service. Each of our clinics is staffed by trained consultants who take the time to understand every patient’s individual needs. From diagnosis and trial through to long-term therapy support, our team ensures that patients feel confident, comfortable, and cared for at every step of their sleep health journey. We stock a wide range of CPAP machines, masks, and accessories from leading brands such as ResMed, Philips, and Fisher & Paykel. Our clinics also provide in-person fittings, machine troubleshooting, and loan equipment when required—services that most online-only competitors cannot offer. At CPAP Victoria, we believe in making therapy affordable and accessible. We regularly run promotions, offer trade-in deals, and provide ongoing support to help patients get the best value from their equipment. Above all, our focus is on empowering patients with the knowledge, tools, and confidence they need for long-term success in CPAP therapy.
Informazioni di contatto
Victoria, Australia
- 1300 750 006
- info@cpapvictoria.com.au
- cpapvictoria.com.au
Sleep Apnoea Diagnosis: What's Next?
4,7
Eccellente
4K recensioni
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Disappointed with the inflexible…
Disappointed with the inflexible pricing policies here. I came in looking to buy a ResMed AirFit N30i mask and requested a price match for an identical, in-stock option advertised by an Australian competitor for $154. Management completely refused to match the price. While the physical storefront is fine, their 'Price Match' marketing is highly misleading for local walk-in patients who need essential sleep equipment. Instead, I drove a short distance to another local retailer who happily price-matched the mask with zero hassle. I will be taking my business elsewhere from now on to retailers who actually honour competitive pricing, where this was achieved at a bricks and mortar store not even 20 minutes away, and further disappointment is that your store has always matched competitive prices so I thought this should be known as the person at your store didn't even see the other price , it was instantly refused without seeing it. Even thought it had been accepted before. This is about the store in Footscray VIC,
20 luglio 2026
Non scritta su invito
Risposta di CPAP Victoria
Hey,
Thank you for taking the time to share your feedback. We’re genuinely sorry that your experience left you feeling disappointed and we completely understand that price can be a significant factor when purchasing your CPAP equipment.
While we always do our best to provide fair and competitive pricing, we also recognise that it can be difficult to compete solely on price with some online only retailers. CPAP Victoria is not just a retail business, we have physical clinics throughout Victoria where our patients can visit us in person, bring in their equipment, receive assistance with their therapy, mask fitting’s, troubleshooting and access to ongoing support from our team when they need it.
We understand that these additional services may not be what every customer is looking for but they are an important part of the care and support we aim to provide alongside the products we sell.
We are also concerned to hear that our price match marketing may have given you a different impression of our pricing policy. If you would be willing to email us directly with the details of what you saw, we would genuinely appreciate the opportunity to look into this more closely, discuss the specifics with you and hopefully help rectify your experience.
Thank you again for bringing this to our attention. We truly value all feedback and are always looking for ways to make our communication and customer experience clearer and better.
Kind regards,
The CPAP Victoria Team
Easy transaction and free delivery…
Easy transaction and free delivery makes a big difference
6 agosto 2026
Risposta di CPAP Victoria
Hi,
Thank you so much for your kind review! We’re so pleased to hear that your transaction was easy and that our free delivery made a difference to your experience.
We really appreciate your support and are grateful you chose CPAP Victoria. We look forward to helping you again whenever you need us!
Best regards,
The CPAP Victoria Team
GREAT SERVICE.
3 agosto 2026
Risposta di CPAP Victoria
Hello,
Thank you so much for your thoughtful 5-star review! We’re so pleased to hear you had a great experience with our team. We really appreciate your support and kind feedback, it means a lot to us.
Kind regards,
The CPAP Victoria Team
The perfect fit should have been using…
The perfect fit should have been using it for years
6 agosto 2026
Risposta di CPAP Victoria
Hi there,
Thank you so much for your 5-star review! We’re so happy to hear you’ve found the perfect fit and that it’s been working so well for you over the years. There’s nothing better than finding a setup that feels comfortable and just works.
We really appreciate your continued support and are so grateful you took the time to share your experience with us :).
Kind regards,
The CPAP Victoria Team
Risposta di CPAP Victoria
Hi,
Thank you so much for your kind 5-star review! We truly appreciate your kind words and are so glad to hear you’ve had such a positive experience with both our service and products.
Your support means a lot to our team, and we’re grateful you’ve chosen CPAP Victoria. We look forward to continuing to be here whenever you need us!
Best regards,
The CPAP Victoria Team
My online purchase error refunded by CPAP Victoria
I mistakenly purchased online a 6-pack of HumidX for the incorrect Resmed CPAP machine. I only realised when the package arrived (in just 2 days) and I opened the first sachet. CPAP Victoria agreed to refund the equivalent of 5 individual sachets, and they did that within a few days of the return package getting to them. Great service by Ruby. Thank you
4 agosto 2026
Risposta di CPAP Victoria
Hello,
Thank you so much for your lovely feedback! We’re really glad we could help get everything sorted for you quickly and make the return and refund process as seamless as possible.
We completely understand how easy it is to accidentally order the wrong consumable so we’re happy we could find a fair solution once the package arrived. It’s also wonderful to hear your order reached you so quickly.
Thank you again for your kind words and for recognising Ruby’s service, we really appreciate it. We’re always here if you ever need a hand with your CPAP equipment in the future :)
Best regards,
The CPAP Victoria Team
Risposta di CPAP Victoria
Hi there,
Thank you so much for your 5-star review! We’re so pleased to hear your order arrived promptly. We really appreciate your support and hope everything is working well for you. Thank you for choosing CPAP Victoria!
Kind regards,
The CPAP Victoria Team
Risposta di CPAP Victoria
Hi there,
Thank you for taking the time to share your feedback. We’re sorry to hear that the replacement cushion hasn’t felt as comfortable as your original one.
The design of this cushion has not changed since your previous purchase, however we completely understand that a new cushion can sometimes feel a little different or firmer at first and may take some time to settle in and become more comfortable with use.
If you’re continuing to find it uncomfortable or it’s affecting your sleep, please don’t hesitate to book an appointment with our team. We’d be more than happy to have a look at the fit with you, make any adjustments where possible, and help ensure you’re getting the most comfortable and restful night’s sleep possible.
Thank you again for your feedback, and we hope we can help improve your experience.
Kind regards,
The CPAP Victoria Team
ease of ordering and payment
ease of ordering and payment. Quick response in sending out the order.
30 luglio 2026
Risposta di CPAP Victoria
Hello,
Thank you so much for your feedback! We’re so pleased to hear that you found the ordering and payment process easy and that your order was sent out promptly. We really appreciate your support and your kind words, and we hope to assist you again in the future!
Kind regards,
The CPAP Victoria Team
I have not received my order I'm in…
I have not received my order I'm in urgent need please rectify .
27 luglio 2026
Risposta di CPAP Victoria
Hey,
Thank you for bringing this to our attention, and we’re very sorry for the worry and frustration caused while you were urgently waiting for your order.
At the time this review was left, your parcel was awaiting collection at the Post Office. We have since checked the tracking and are pleased to see that your cushions have now been safely collected and received and that this issue has been resolved.
We completely understand how important it is to receive your CPAP supplies when you need them and we sincerely appreciate your patience throughout this process. If you ever have any concerns with an order in the future, please don’t hesitate to call or email our team, we’ll always be more than happy to look into it and assist wherever we can.
Kind regards,
The CPAP Victoria Team
helpful; quick delivery
very quick delivery; staff were very helpful correcting a mistake I made with my order
28 luglio 2026
Risposta di CPAP Victoria
Hi,
Thank you so much for your kind feedback! We’re so pleased to hear your order arrived quickly and that our team was able to help correct the mistake with your order. We really appreciate your kind words and your support. Thank you again for choosing CPAP Victoria, and please don’t hesitate to reach out if we can ever assist you with anything else.
Best regards,
The CPAP Victoria Team
The service was exceptional
The service was exceptional. From phone calls, emails explaining how to access information required, to the rapid delivery.
28 luglio 2026
Risposta di CPAP Victoria
Hi there,
Thank you so much for your thoughtful feedback! We’re thrilled to hear you had such a positive experience with our team, from the phone calls and emails through to the delivery of your order. We really appreciate you taking the time to share this and we’re so glad we could make the process as smooth and helpful as possible. Thank you for choosing CPAP Victoria!
Kind regards,
The CPAP Victoria Team
Fast delivery!!
27 luglio 2026
Risposta di CPAP Victoria
Hello,
Thank you so much for your kind feedback! We’re so pleased to hear your order arrived quickly and that you were happy with the delivery. We really appreciate your support and hope to assist you again in the future!
Best regards,
The CPAP Victoria Team
Dina at CPAP Victoria
Dina at CPAP Victoria, Bentleigh outlet was most helpful in assisting me with the selection of my device. I am really pleased with my choice of CPAP machine.
25 luglio 2026
Risposta di CPAP Victoria
Hi,
Thank you so much for your 5-star review! We’re so pleased to hear that Vedina at our Bentleigh clinic was able to make the process of choosing your CPAP device easier and more comfortable.
It’s wonderful to know that you’re happy with your new machine, and we really appreciate you taking the time to share your experience. We’ll be sure to pass your kind words on to Vedina and the Bentleigh team. Thank you again for choosing CPAP Victoria!
Kind regards,
The CPAP Victoria Team
Ordering on the website was easy
Ordering on the website was easy. Finding what I needed was done quickly. Delivery was quick and efficient. Ordered on a Friday and it arrived on either the following Monday or Tuesday.
24 luglio 2026
Risposta di CPAP Victoria
Hi there,
Thank you so much for your kind feedback! We’re so pleased to hear that you found our website easy to use, were able to find what you needed quickly and that your order arrived so promptly.
We really appreciate you choosing CPAP Victoria and taking the time to share your experience with us. We hope we can assist you again whenever you need us!
Best regards,
The CPAP Victoria Team
Promptly received my new mask
Promptly received my new mask. All very easy and would recommend the service.
23 luglio 2026
Risposta di CPAP Victoria
Hello,
Thank you so much for your thoughtful feedback! We’re so pleased to hear your new mask arrived promptly and that the whole process was easy and hassle-free. We really appreciate your recommendation and your support of CPAP Victoria. It means a lot to our team, and we’re always here if you need any help in the future.
Kind regards,
The CPAP Victoria Team
Awesome and hassle free to deal with
Awesome and hassle free to deal with, ultra quick shipping. Would highly recommend this company for any items needed.
23 luglio 2026
Risposta di CPAP Victoria
Hi,
Thank you so much for your thoughtful feedback! We’re so pleased to hear that you found the whole experience hassle-free and that your order arrived so quickly. We truly appreciate your recommendation and your support of CPAP Victoria. It means a lot to our team, and we look forward to helping you again whenever you need us!
Kind regards,
The CPAP Victoria Team
Easy to find what I wanted
Easy to find what I wanted. Super quick turnaround, order arrived in a few days ( I live in rural NSW!)
23 luglio 2026
Risposta di CPAP Victoria
Hi there,
Thank you so much for your kind feedback! We’re so pleased to hear you found it easy to find exactly what you needed and that your order arrived so quickly, especially all the way to rural NSW.
We really appreciate you choosing CPAP Victoria and taking the time to leave us a 5-star review. We hope to assist you again in the future!
Best regards,
The CPAP Victoria Team
Risposta di CPAP Victoria
Hello,
Thank you so much for the lovely 5-star review! We’re so glad to hear you had a great experience with our team. We really appreciate your support and kind feedback, and we look forward to assisting you again whenever you need us!
Kind regards,
The CPAP Victoria Team
always find your service prompt
always find your service prompt and are my go to for all my accessories
23 luglio 2026
Risposta di CPAP Victoria
Hi,
Thank you so much for your kind feedback and continued support! We’re so pleased to hear that you’ve consistently found our service prompt and reliable. It means a lot to us to be your go-to for your CPAP accessories and we truly appreciate you choosing CPAP Victoria. We look forward to helping you again whenever you need us!
Best regards,
The CPAP Victoria Team
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