Recensioni di Ara Bed - Queen - Upholstered - Silken Sand - Storage

Verificata

The metal frame had holes that were misaligned. It seemed it would have been sturdy if the structural leg could have at least been attached.

Verificata

Placed an order on August 5 for this item and had to wait an entire month to receive it on September 10. When trying to assemble it, the frame was defective as the holes did not align so the leg could not be screwed in. This piece is essential to the structural integrity of the frame as it is a supporting leg that holds two metal together. Immediately created a ticket for the issue but only got responses from an AI representative. Called to speak to a human about the issue and hoping for a solution to have it resolved, such as replacing the part, but the response was basically “is that all?” which was no help. I paid $1.6K and waited too long for a piece of furniture with a major flaw. On top of it all the customer service was abhorrent. It was delivered in a u-haul truck and the driver called to ensure if we were home, which we were, but didn’t even help with bringing the 12 boxes up to our unit. Instead they lent us their dolly and stayed in their truck. Both the delivery and the customer service representative on call were absolutely no help and did not even do their job to completion.

Verificata

Placed an order on August 5 for this item and had to wait an entire month to receive it on September 10. When trying to assemble it, the frame was defective as the holes did not align so the leg could not be screwed in. This piece is essential to the structural integrity of the frame as it is a supporting leg that holds two metal together. Immediately created a ticket for the issue but only got responses from an AI representative. Called to speak to a human about the issue and hoping for a solution to have it resolved, such as replacing the part, but the response was basically “is that all?” which was no help. I paid $1.6K and waited too long for a piece of furniture with a major flaw. On top of it all the customer service was abhorrent. It was delivered in a u-haul truck and the driver called to ensure if we were home, which we were, but didn’t even help with bringing the 12 boxes up to our unit. Instead they lent us their dolly and stayed in their truck. Both the delivery and the customer service representative on call were absolutely no help and did not even do their job to completion.