Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Cove&co is a luxury sleep wellness brand dedicated to providing ultimate sleep solutions for healthier skin and restful nights. Our premium silk sleep eye masks are clinically proven to reduce fine lines, dark circles, and prevent signs of aging, offering a perfect blend of comfort and beauty benefits. We’re committed to offering exceptional quality with a focus on details that matter—helping you wake up feeling refreshed and revitalized. Our products are trusted by influencers and dermatologists alike. Experience a new level of sleep with Cove&co.
4,0
14 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
High quality items and extremely fast delivery, as well as excellent customer service. The only comment would be the hair cap, which often slips off during the night, and doesn't allow for long or thick hair
It keeps falling while sleeping even the bigger size for curly hair
Risposta di Coveandcobrand
Hi Dr. Nahla,
Thank you for your feedback — we’re sorry to hear that the product didn’t meet your expectations. We understand that we already exchanged it for a bigger size, but it seems it still didn’t provide the right fit for you.
Your satisfaction is our top priority. If you’d like, we can go ahead and start the return or refund process for you right away. Please let us know what you prefer, and we’ll handle it immediately.
Looking forward to your reply.
The bonnet is too big even after tightening it as much as possible. It keeps falling off my hair while I sleep and is not reliable at all. I feel like I wasted my money on a product that doesn’t deserve it.
Risposta di Coveandcobrand
Hello Samar,
Thank you for sharing your feedback We are genuinely sorry to hear about your experience with the bonnet
We would like to clarify that our customer support team has been trying to reach you on WhatsApp multiple times in order to understand the issue collect your feedback, and resolve the situation properly, including processing a full refund of the product value including shipping Unfortunately, we did not receive a response
We also attempted to contact you before this review was posted because your satisfaction is very important to us, and we always aim to resolve any concerns directly and fairly.
Please feel free to contact us at any time so we can complete the refund and support you properly. We remain fully committed to making this right
Best regards,
Hossam
Nice packaging fast delivery
Great product
Very soft and comfortable
Actually it’s amazing , relax and soft and I think I will order again soon
So comfy helped me to go in deep sleep without feeling any pain on eyes or ears
Risposta di Coveandcobrand
Hi Y.h,
Thank you so much for your kind words! 💚 We’re so happy to hear that your mask helped you sleep deeply and comfortably without any pain. That’s exactly what we designed it for! Wishing you many more peaceful nights ahead.
– Team Cove&co
Risposta di Coveandcobrand
Thank you so much for your feedback! We’re thrilled to hear you loved the quality of our product. Your satisfaction is our top priority.
Risposta di Coveandcobrand
Thank you so much for taking the time to share your feedback! We’re thrilled to hear that you had a good experience with us and enjoyed the quality of our product. Your satisfaction is our top priority, and we’re here to support you on your journey to better sleep.
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.
