Our in store experience (Store code S138) was first class. The staff member was friendly, helpful and efficient despite difficulties with the in-house technology. However our reason for the visit ar... Leggi di più
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Tried Comfort Cargo Shorts on at Gates Garden Centre Stapleton but they did not have size in the colours we wanted so ordered online. Ordering was easy and delivery made in good time. They fit well... Leggi di più
L'azienda ha risposto
There was a fault in my item, ordered online. I was able to return it in person to my local outlet. The Cotton Traders staff at Woodlands, Stapleton dealt with my concern, found me a replacement and... Leggi di più
L'azienda ha risposto
Took a bit longer than I expected but that was no problem. Otherwise all was perfect.
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di abbigliamento
- Negozio di accessori di moda
- Negozio di abbigliamento uomo
- Negozio di scarpe
- Negozio di abbigliamento donna
Scritti dall'azienda
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Informazioni di contatto
Ashby Road, Stapleton, LE9 8JE, Nr. Hinkley, Regno Unito
- 01455 293682
4,6
Eccellente
112 recensioni
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Took a bit longer than I expected but…
Took a bit longer than I expected but that was no problem. Otherwise all was perfect.
16 marzo 2026
Risposta di Cotton Traders - Leicester
We appreciate your positive feedback and are glad all was perfect, despite the slightly longer wait. Thank you for your review.
Risposta di Cotton Traders - Leicester
We appreciate your feedback and are so happy you were pleased with our fast, efficient service and excellent products. Thank you
Shirt and jeans order
Easy to order and as the outlet at Stapleton is not far from my home I picked it up from there and enjoyed a coffee T the same time
1 dicembre 2025
Risposta di Cotton Traders - Leicester
It is good to hear you ordered with ease and we are glad you enjoyed picking up your order and having coffee at our Stapleton location.
Great fit and quality
Both my husband and I find clothes a perfect fit and good quality. The occasional clearance sale items are a bargain for home and presents
8 dicembre 2025
Risposta di Cotton Traders - Leicester
Thank you for your review! We are glad to hear that you and your husband find our clothes to be a perfect fit and of good quality.
Delivery to my local outlet was a bit slow but dealt with efficiently when it arrived
Slow delivery but once the goods had arrived, efficient service
24 novembre 2025
Risposta di Cotton Traders - Leicester
Hi,
Thank you for taking the time to leave a review. We are sorry to hear of your disappointment with the time that the order took to arrive in store. Click and collect orders can take up to 7 working days to reach your chosen store and I apologise of this was not made clear when placing your order. Thank you for your positive feedback regarding the service that you have received we really appreciate it.
We apologise for any inconvenience caused by this.
Kind regards,
Jennifer.
Good service easily rectified a faulty item.
There was a fault in my item, ordered online. I was able to return it in person to my local outlet. The Cotton Traders staff at Woodlands, Stapleton dealt with my concern, found me a replacement and arranged the refund then payment. All achieved with their usual kindness and professionalism.
The navy cord skirt is lovely, such a shame it wasn’t also made in brown to match the current trend for autumn colours!
15 settembre 2025
Risposta di Cotton Traders - Leicester
We appreciate your positive feedback. We're happy to hear that the staff were able to resolve the issue with your order and find a replacement for you with kindness and professionalism. We will pass on your suggestion for a brown cord skirt.
Risposta di Cotton Traders - Leicester
We appreciate your feedback and are so glad you had a reliable and efficient experience. Thank you!
Almost bought an Autumn jacket
Almost bought an Autumn jacket. Material was perfect but too long on my arms. Quality and value was excellent.
Nevertheless I tried alternatives in store but couldn't get right fit, but staff very helpful, and easy to do business online.
25 settembre 2025
Risposta di Cotton Traders - Leicester
Hi David
Thanks for taking the time to leave your feedback on the jacket. We're sorry the fit wasn't quite right, but we're glad you found our online service easy to use. Its also lovely to know our staff were really helpful. Thank you for the positive comments on our quality and value. Its very much appreciated.
I orderd a pair of leggings and I’ve…
I orderd a pair of leggings and I’ve never to this day received a email or a text to say they were in shop waiting for me to pick them up so I went into the shop and asked if they were there and yes they were not a sorry or anything not very good customer service
18 settembre 2025
Risposta di Cotton Traders - Leicester
We appreciate your feedback and your time. We're sorry you didn't receive notifications about your leggings. We'll review our processes to improve our communication. We want to ensure a better experience in the future.
ollecting from a local stockist is so…
Collecting from a local stockist is so convenient for me.
This is so important in this home delivery era. It means I can get a feel of the fabric and its drape when I try the clothes on in store. Also, I get to look around the store at other items I might be interested in, which obviously means future purchases are more likely.
25 agosto 2025
Risposta di Cotton Traders - Leicester
We're glad to hear that collecting from a local stockist is convenient for you. It's great that you appreciate the opportunity to feel the fabric and browse other items in store. Thank you for your positive feedback.
Risposta di Cotton Traders - Leicester
We appreciate your positive feedback and are so happy you found good quality clothing at an affordable price 😊
Happy with purchase
Tried Comfort Cargo Shorts on at Gates Garden Centre Stapleton but they did not have size in the colours we wanted so ordered online. Ordering was easy and delivery made in good time. They fit well and look smart and quality in line with the price paid . Unfortunately the standard cargo shorts (not tried on before ordering) were considerably too small (more than could be attributed to there being no elastic sides) and the quality of fabric was not very good. We returned to Gates at Stapleton where the friendly staff processed refund without question.
11 luglio 2025
Risposta di Cotton Traders - Leicester
We're happy to hear that ordering the Comfort Cargo Shorts online was easy and the delivery was prompt. We appreciate your feedback regarding the sizing and fabric of the standard cargo shorts. We're glad the return was handled smoothly by the staff.
All good
Quick, efficient process including the return of the garment I didn't want to keep.
A lovely pair of shorts!
16 giugno 2025
Risposta di Cotton Traders - Leicester
Thank you for your review. We're happy to hear that you found the process quick and efficient, especially regarding the return. We're also glad you love the shorts! Thanks for your positive feedback.
Happy customer and aware of the time…
Speed if delivery and aware of the time of delivery
Quality of garments
5 giugno 2025
Risposta di Cotton Traders - Leicester
We appreciate your feedback and are happy to hear you were pleased with the delivery speed and the quality of the garments you received.
Risposta di Cotton Traders - Leicester
We appreciate your positive feedback. We're happy to hear you find our service great, along with the quality and variety of our clothes, and prompt delivery.
Lovely summer dresses.
Liked style of dress so much that I bought three. Did return plain colour as it appeared slightly see through and didn’t want to wear an underskirt. Good to be able to return inline order to the shop.
16 maggio 2025
Risposta di Cotton Traders - Leicester
We appreciate your feedback and are glad you liked the dress's style enough to buy three. We are happy you found the in-store return option convenient.
Excellent service
Great service and helpful staff, in future I may prefer to go to this store and try items on as opposed to shopping online and finding I needed to return some
25 aprile 2025
Risposta di Cotton Traders - Leicester
We are glad you found our staff helpful and the service great. We appreciate you considering us for in-store shopping in the future. Thank you for your feedback.
Risposta di Cotton Traders - Leicester
We're happy to hear that your order was sent quickly and correctly.
Superb service all round
Superb service, as usual. Bought lovely blue wrinkle free crops only to find …… a pair already in the wardrobe! Msg to self: check before ordering something which looks great. That said, the returns process worked smoothly and am now ready to take another look at what’s in the summer collection. Not!
31 marzo 2025
Risposta di Cotton Traders - Leicester
Thank you for your review. We appreciate you taking the time to share your experience. It sounds like you had a bit of a wardrobe mishap, but we're glad to hear that our returns process was smooth. We understand the frustration of finding a duplicate item, but it's great that you're still interested in exploring our summer collection. We hope you find something you love!
Risposta di Cotton Traders - Leicester
Thank you for your positive review! We're glad you found the ordering process easy and were happy with the speed of delivery and the quality of our products. We appreciate your business.🚗✅
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