Cote Recensioni 

903
TrustScore 2 su 5

2,2

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Valutata 1 stelle su 5

Kingston upon Thames 31/08/26 45 minutes after ordering, and still no food. Watching people around us arrive, order and get food which is frustrating. Chased up, no apology, no explanation. Food arr... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

After a bad experience at Tower. Ridge Côte I am blown away by the customer service response and the lengths they have gone to to rectify the bad experience. Thank you Ian you have restored my faith!

L'azienda ha risposto

Valutata 2 stelle su 5

We went to Cote Blackheath yesterday for the first time after a trip to Paris left us keen for French food. However, we were met by a rude male waiter, shaven head and blue shirt, who had a so... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Feel badly let down. Have been to Cote several times in recent years so consider myself quite a loyal customer. Utterly convinced I’d cancelled my most recent booking and told that to Cote after they... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Ristoranti e bar

Scritti dall'azienda

French-inspired dining. Join us in one of our restaurants across the UK or enjoy luxury delivered, with Côte at Home.


Informazioni di contatto

2,2

Scarso

TrustScore 2 su 5

903 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 98% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

2,2

Tutte le recensioni

(903)

249 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 2 stelle su 5

Agree with most reviews

Agree with most reviews. We had dinner in Cambridge Cote on Friday night. Very poor presentation. Over priced at £200 for four of us. Not once asked if we were happy with the food and service. Not even sure a manager was on duty. Very disappointing as Cote always been one of our favourites.

15 maggio 2026
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Risposta di Cote

Hi, thank you for taking the time to share your feedback with us. We’re really sorry to hear that your experience at our Cambridge restaurant didn’t meet expectations, particularly around presentation, value, and engagement from the team — this isn’t the standard we aim for and we’ll use your comments to improve. Thank you again for your honesty, and we do hope you’ll consider giving us another chance in the future.

Valutata 4 stelle su 5

I was there with my friend Saturday…

I was there with my friend Saturday 9/5-26. Nadeem and Mosharaf were very welcoming, kind and just gave us an outstanding service all in all.

9 maggio 2026
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Risposta di Cote

Thanks for the great rating and review - it's so lovely when our guests appreciate our efforts and take the time to comment on them. We hope to see you again soon!

Valutata 4 stelle su 5

Staff great. Calamari - what have they done to it?

Staff - clearly VERY understaffed. Those that were on duty were a delight. Helpful, good humour despite really trying circumstances.

However, what on earth has Cote done to the Calamari? It used to be THE BEST - crunchy breadcrumbs and generous garlic, lemon and parsley sprinkled over with a good garlic mayo. A decent portion, too. This was clearly from a freezer bag and looked like onion rings. Oily. The dressing was industrial thousand island. Not good at all.

9 maggio 2026
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Risposta di Cote

Thanks for the review, we appreciate the feedback. We'll be sure to address your comments with our restaurant management team and we do hope you’ll continue to be a valued guest of ours.

Valutata 2 stelle su 5

Food expensive and average

Arrived at this restaurant to be greeted by staff who looked like they couldn't bothered and also scruffy .surely they need some kind of dress code .standards seem to be slipping. They certainly weren't rude but they need to be more proactive. The food was expensive and the half roast chicken Arrived dry with a little portion of rocket .sauces are extra no vegetables unless you pay for them .my beef bourguignon was good but a small portion.

9 maggio 2026
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Risposta di Cote

Hi, thank you for taking the time to share your feedback with us. We’re sorry to hear that the service, presentation and value didn’t meet expectations, and we’ll be using your comments about staff standards, portion sizes and pricing to help us improve. Thank you again for your honesty, and we hope you’ll consider giving us another chance so we can do better next time.

Valutata 1 stelle su 5

A very poor experience at Cote

My friends and I have been visitors to the Cote Covent Garden branch over many years. Our most recent experience was the worst we have ever had. The menu appeared to have shrunk since our previous visit and we found it difficult to select dishes we really wanted. Most of the food was of indifferent appearance and quality, and the overall price represented very poor value for money. The restaurant was almost empty - in central London on a Saturday evening - and lacked any atmosphere. We are unlikely to be going again.

25 aprile 2026
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Risposta di Cote

Hi, thank you for sharing your long‑standing feedback with us and we’re really sorry your recent visit was so disappointing. We’re taking your comments on the menu, food quality, value and atmosphere seriously, and with our new menu launching on 16 June, we hope you’ll consider giving us another chance and perhaps discover a new favourite. Thank you again for your honesty and please be assured we’ll use your comments to do better next time.

Valutata 2 stelle su 5

Really Tasteless food.

Really disappointing visit to Cote Teddington.
All the dishes except the French onion soup were really bad.
The Beetroot dish was terrible mushy and tasteless and the quality to both out Steak frites was poor.
The steaks were tasteless maybe why that is they cover the steaks with a large lump of garlic butter.
The service was good and staff polite, that's why they have been given 2 stars

8 maggio 2026
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Risposta di Cote

Hi, thanks for the review, we really appreciate the feedback. Sorry that your experience fell short of our usual standards this time. We'll use your comments constructively to help us improve and we do hope that you'll join us again soon.

Valutata 1 stelle su 5

No Steak + No Beer.

Booked a table to celebrate my daughter’s birthday with their steak offer. When we arrived they had run out of steak. Not only that, they had also run out of beer. Not good! The food we had was OK apart from the re-heated chips. We left disappointed.

4 maggio 2026
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Risposta di Cote

Hi, thank you for sharing your feedback and we’re really sorry to hear this was your experience, especially on such a special occasion. Running out of key items and the quality of some dishes clearly fell short, and we’ll be using your comments to help us improve and do better next time. Thank you again for letting us know, and we hope you’ll consider giving us another chance in the future.

Valutata 1 stelle su 5

Poor experience

We booked a table for 3 for lunch at 12.45 on a Saturday in the Cambridge restaurant.
We were seated at our table and menus were given. After 10mins I had to ask for some drinks as no one had come to the table.
Another 10 mins went by before we were asked for our food choices.
We eventually got our starter at 1.40 almost an hour after we arrived.
We waited and waited for our main course again asking when it would arrive, and were told we are very busy with no apology for the delay.
The main course arrived at 2.15.
The 2 fish dishes were dry and inedible and we did not eat them.
We asked to see the manager who when she did come to the table was rude, argumentative and refused to address our complaints, and again no apology.
Needless to say we did not pay the bill.
Overall it was a very poor experience! We would hesitate before visiting again.

25 aprile 2026
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Risposta di Cote

Hi, thanks for the review, sorry we didn’t meet your expectations. In the spirit of ever improving, we’d love to discuss things further with you. Please reach out to us on reviews@cote.co.uk

Valutata 1 stelle su 5

forgot birthday, refused the seating we had booked

I had booked into the St Alban's branch for my birthday meal with my mum, and chosen outside seating on the booking screen when making the reservation online. On arrival we were actively discouraged from sitting outside due to "cold weather" even though I expressly said two times that I had specifically booked the outside area. The weather in St Alban's today was very warm and sunny, far from cold. I suspect the refusal to seat us where we wanted to sit was actually because the waiting staff couldn't be bothered to wait on outside tables and inside tables as it's a lot of walking. Secondly, I booked for my birthday. Nobody mentioned it. In London branches, which I've eaten at many times, birthdays are always offered a free glass of fizz. I ordered the non alcoholic fizz hoping that was the case in this branch but it appeared on the bill. However, the food was great, and both wait staff were great. But the welcomer was rude, dismissive, and did not want to seat us outside even though I asked twice and reminded him of my booking, and forgot to mention my birthday to our wait staff. I will not return to any Cote now because of this experience.

3 maggio 2026
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Risposta di Cote

Hi, thanks for the review, sorry we didn’t meet your expectations. In the spirit of ever improving, we’d love to discuss things further with you. Please reach out to us on reviews@cote.co.uk

Valutata 2 stelle su 5

Awful manager

Well, we stopped coming to Cote after the last menu debacle (pasta and chips instead of French food)
I have to say, the belly pork was amazing but the manager was just awful. We were waiting for ages to be seated and ignored. The manager took our order but we had to flag down a passing waitress to ask for some wine.
Belle was amazing . She recommended an off menu wine and was so invested and interested in the diners.
The food and Belle were incredible but such a shame about the awful manager! Not sure we will come back :(

23 aprile 2026
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Risposta di Cote

Hi, thanks for the review, we really appreciate the feedback. Sorry that your experience fell short of our usual standards this time. We'll use your comments constructively to help us improve and we do hope that you'll join us again soon.

Valutata 1 stelle su 5

This new Free Flowing Frites 'offer' is…

This new Free Flowing Frites 'offer' is such an own-goal it will probably go down in food retail history as one of the dumbest ways to annoy and disappoint customers through the WORST lack of delivery of the marketing hype.

FFF... you will be saying that through gritted teeth as the promised "we will keep an eye" never happens. only to be informed by the staff member who comes to 'are you finished, let me take your plate away' that its my fault for 'not saying'.
TO WHO??? Why is it my job to be Oliver Twist begging for non existent staff to deliver slower than a courier delivery.

so you put the price of your steak frites up, shrank the meat, shrank the fries, (oh but they are unlimited!) and annoyed the old regular customers.
I saw some post marketing this utter nonsense as giant bowls of fries filling the table. Seriously do yourself a favour and stop presenting this in a dishonest way.

As I said, this is how you self destruct on a stupid lie of a promise. Folks won't return.

30 aprile 2026
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Risposta di Cote

Thanks for the review, we appreciate the feedback. We'll be sure to address your comments with our restaurant management team and we do hope you’ll visit us in the near future.

Valutata 5 stelle su 5

I've just enjoyed the £10 dish of the…

I've just enjoyed the £10 dish of the day.
Brecon Fish Stew and it was awesome. The service was friendly and efficient.
I'm in St Katherine Docks and am looking out over the yachts and Dutch Barges. Highly recommend this.

29 aprile 2026
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Risposta di Cote

Thank you for the lovely feedback — we’re delighted you enjoyed the Breton Fish Stew and friendly service. St Katharine Docks really is a special spot, and we hope to welcome you back again soon.

Valutata 5 stelle su 5

My fist visit to Cote in Worcester was…

My fist visit to Cote in Worcester was a great experience, food and service was excellent.

28 aprile 2026
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Risposta di Cote

Thank you for sharing — we’re so pleased your first visit to our Worcester restaurant was a great experience. We hope to welcome you back again soon.

Valutata 5 stelle su 5

Eaten at various Cote restaurants over…

Eaten at various Cote restaurants over the years and am always pleased with the service and the food, my favourites are the duck and the rosè wine flights

13 aprile 2026
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Risposta di Cote

Thank you for your kind feedback — we’re delighted to hear you always enjoy the service and food. We hope to welcome you again soon.

Valutata 1 stelle su 5

Went to the Windsor/Eton brasserie with…

Went to the Windsor/Eton brasserie with a voucher for three course meal for two. When the bill arrived they had deducted £50 for the voucher and then tried to charge me excess for the meals and service charge of £11.
When I pointed out their mistake it took 10 minutes to rectify not a good experience for my birthday!

14 aprile 2026
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Risposta di Cote

Hi George, thanks for the review, we really appreciate the feedback. We'll use your comments constructively to help us improve and we do hope that you'll join us again soon.

Valutata 2 stelle su 5

We don’t take cash???

I recently dined at Côte Canterbury (11 Oct) and was surprised and embarrassed to discover that the restaurant no longer accepts cash — something that was not clearly communicated in advance. When I raised this with Côte, their response focused on the convenience for the business rather than the customer.

I find this policy disappointing and exclusionary, particularly for older guests who prefer or rely on cash. Inclusivity should mean accommodating different payment preferences, not removing them for operational ease. I’m sharing this experience to encourage Côte to reconsider how it communicates and implements this policy.

11 ottobre 2025
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Risposta di Cote

Thank you for your feedback. Since the pandemic, we’ve operated as cashless, and this is communicated in our booking confirmation emails, on our website FAQs, and on our menus in‑restaurant. While we currently have no plans to reintroduce cash payments, we do keep this policy under regular review. We appreciate you taking the time to share your experience.

Valutata 3 stelle su 5

Good, but don't trust the offers

The food was good, the service excellent - especially under very busy conditions. But they advertised a £10 offer on steak frites, the day I was eating there - I ordered that, but didn't get the special price! I am not aware of any conditions that I didn't meet for this discount, and have been ignored by customer service. In future, I will not believe their offer ads.

13 aprile 2026
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Risposta di Cote

Hi Caroline, thanks for your comments. We’re sorry to hear the £10 dish of the day wasn’t applied on your visit. This offer is being redeemed (as you can see in the review below yours), and it simply needs to be requested when ordering. We’ve searched our contact platform but can’t find any previous correspondence under your name, so please do get back in touch with us at reviews@cote.co.uk and we’ll be happy to look into this further.

Valutata 5 stelle su 5

£10 dish of the day,

We ate the £10 dish of the day, steak frites on a Monday, food great and sized just right for lunch. The service was prompt and we had an extra portion of frites free. The restaurant nicely busy and spotlessly clean, lunch for 4 including drinks & tip £65

13 aprile 2026
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Risposta di Cote

Thanks for the great rating and review - it's so lovely when our guests appreciate our efforts and take the time to comment on them. We hope to see you again soon!

Valutata 2 stelle su 5

Experience undermined by tuneless nightclub playlist

Ok meal, brilliant service (thank you Austin) completely undermined by nightclub thudding devoid of musical content as foreground to our exoerience. Apparently head office choose the playlist and are unmoved by the complaints. Hard to have aconversation it was so intrusive

11 aprile 2026
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Risposta di Cote

Hi Tricia, thank you for the feedback, we are sorry to hear the music impacted your visit, we will share your comments and do hope you will chose to dine again.

Valutata 5 stelle su 5

Exceptional service 👏

Order #47517273 - Kensington, 09/04/26

Absolutely brilliant. The food is always good (sea bream, salmon, steak, linguine and the kids menu) but the service at the Kensington branch (and all the branches I've visited) is excellent. Mohammad was exceptional, he made us feel so welcome and genuinely went above and beyond. The whole team was fantastic, very attentive and making sure we were okay without being annoying 😆.
Thank you for a special evening. Highly recommend.

9 aprile 2026
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Risposta di Cote

Thank you so much for such a wonderful review — it truly means a lot. We’re delighted to hear you had such an exceptional experience and that both the team and the food made such an impression. Feedback like this really makes our day. We hope to welcome you back again soon.

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