At just under £190 for a tall storage cupboard, price is very reasonable. But quality not great, bottom left corner not properly glued- manufacturing fault, also top doors don’t fit evenly. Com... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Absolute scammers, do not order anything from this company! They will happily advertise products as being in stock, take your money, not send the product you have paid for and keep you in an endless l... Leggi di più
L'azienda ha risposto
Ordered this rattan bistro set from Costway , delivery by DX was swift, the driver was friendly and helpful. There were five items requiring assembly, 3 chairs ,2 footstools and a table, the assemb... Leggi di più
L'azienda ha risposto
Terrible customer service, I placed an order for a basketball hoop £129.73 I also paid £3.78 for the seel protection, it turned up nearly 3 weeks later and the box was all broken and the backboard was... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio
- Negozio di elettrodomestici
- Negozio di giocattoli per l'infanzia
- Piattaforma di commercio online
Scritti dall'azienda
Low prices at Costway on home & garden, outdoor furniture, sporting goods, pet suppliers, toys & games and much more. Costway: cost less all the way
Informazioni di contatto
Bluestem Road 12, IP3 9RR, Ipswich, Regno Unito
- service@costway.co.uk
- costway.co.uk
3,5
Nella media
1K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Poor customer service wanted to speak …
Poor customer service wanted to speak to head office told they are in china , asked for supervisor gone home for the day 1 o’clock finish !!!!! Requested call back nothing since
Terrible company to deal with
24 luglio 2025
Non scritta su invito
Risposta di Costway UK
Dear customer,
We regret any inconvenience caused to you. We have sent you the return label via email, please check it. We regret for the current shortage of inventory for the product.
Thanks for your understanding.
Warm regards
Costway inc.
Ordered stools with grey seat pads
Ordered stools with grey seat pads. The pads are brown/black. I phoned up and confirmed the code on the box. Was advised it was the correct code for "grey" stools. Apparently colours are subjective and id need to pay to return for refund. So I kept them. Quality is good just wrong colour. At the same time I ordered a bar... Was advised it had been dispatched with a different courier .. 2 pieces. Next day 1 piece arrived. I questioned the driver who advised they only had 1 part and suggested the 2nd part was on another van for delivery. From 12 midday to 4pm I sent 2 emails advising this and confirming the box number received and box number missing. I call almost continually on redial straight to VM saying busy and leave VM or send message. So not impressed and still don't know what's happening with missing part
30 luglio 2025
Non scritta su invito
Risposta di Costway UK
Dear customer,
We regret any inconvenience caused to you. We have sent you the return label via email, please check it. We regret for the current shortage of inventory for the product.
Thanks for your understanding.
Warm regards
Costway inc.
Risposta di Costway UK
Thank you for your kind words.
Customer satisfaction is our top priority and we are delighted to hear that you are happy with our products and services. We look forward to serving you again on our website.
Warm regards
Costway inc.
Slow delivery with no update
I placed an order last week. Delivery date was set to today but I still haven't received any email regarding shipping or the item. Not very nice especially when you need the item urgently.
28 luglio 2025
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Risposta di Costway UK
We checked and found that the item which you ordered is our special offer "super early bird" item. For our "super early bird" items, they are lower than our regular prices. After the "super early bird" period ends, the item's price will return to its normal rate. Since you have taken advantage of our "super early bird" prices, we can only ship the item after the "super early bird" items arrive at our warehouse. So, please be advised that the pre-sold item in your order may require a longer processing time before they can be shipped, expected to ship no later than 05/08/2025. After the product arrives at our warehouse, we will arrange the shipment for your order as soon as possible. And we also sent an email to you to explain that, thank you for your understanding.
In this situation, if you are not willing to wait for the item to arrive, please reply to us as soon as possible and we also can help you cancel this order and issue you the full refund.
Warm regards
Costway inc.
Super fast delivery
Super fast delivery, all item has arrived, both box on the same day. Sofa -day bed is a fantastic choice. 3 function in 1. Overall smooth service, great product.
23 luglio 2025
Non scritta su invito
Risposta di Costway UK
Thank you for your kind words.
Customer satisfaction is our top priority and we are delighted to hear that you are happy with our products and services. We look forward to serving you again on our website.
Warm regards
Costway inc.
I ordered and paid for a little bumper…
I ordered and paid for a little bumper car, never received!!!!
19 giugno 2025
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Risposta di Costway UK
Dear customer, we are unable to find your order according to the information you provided. Please provide more detailed order information and forward your concern as well as the order number to service@costway.co.uk.
Thank you Kind regards
Costway inc.
Poor Quality
When the furniture arrived one of the chairs was damaged as the material was broken on the corner and the holes were very difficult to allign so all in all i would not recomend this as not good quality
25 luglio 2025
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Risposta di Costway UK
Dear customer,
For your issues, could you please provide some damage photos? And you can conatct service@costway.co.uk with order number and damaged pictures. Please don't worry, your product is within our warranty period, and we will provide you with corresponding after-sales service.
Warm regards
Costway inc.
Purchased a good height adjustable desk…
Purchased a good height adjustable desk with glass countertop for half of the price of Amazon, I would recommend shopping on the site, it first I was sceptical.
9 febbraio 2025
Non scritta su invito
Risposta di Costway UK
Thank you for your kind words.
Customer satisfaction is our top priority and we are delighted to hear that you are happy with our products and services. We look forward to serving you again on our website.
Warm regards
Costway inc.
Such helpful customer service
Such helpful customer service, they stayed in touch until my item was delivered, which arrived exactly as DHL said it would.
21 luglio 2025
Non scritta su invito
Risposta di Costway UK
Your appreciation means a lot to us.
We strive to deliver excellent products and exceptional service to all our users. We look forward to serving you again on our website.
Warm regards
Costway inc.
The customer service was fantastic
The customer service was fantastic
I did get a bit confused because the company I ordered from was FDSUK but some communications came from Costway.
27 marzo 2025
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Risposta di Costway UK
Thank you for your kind words.
Customer satisfaction is our top priority and we are delighted to hear that you are happy with our products and services. We look forward to serving you again on our website.
Also, FDSUK is our UK site on Costway, and the product you ordered is from Costway.
Warm regards
Costway inc.
Takes the order doesn't deliver
Takes the order, but doesn't deliver to any address in Highlands and Islands but I also tried addresses in Glasgow and Edinburgh and wouldn't deliver there either - but took the order and then weeks later declined the order....
12 marzo 2025
Non scritta su invito
Risposta di Costway UK
Dear customer,
We regret any inconvenience caused to you. Here is our shipping policy:https://www.costway.co.uk/shipping-guide . For some remote areas, we are indeed unable to deliver. We hope you can understand. And for addresses that cannot be delivered, we also contact via email in time and issue a refund.
Warm regards
Costway inc.
Excellent customer service
Excellent customer service, they sent me the missing part straight away for the kids quard bike
1 luglio 2025
Non scritta su invito
Risposta di Costway UK
Thank you for your kind words.
Customer satisfaction is our top priority and we are delighted to hear that you are happy with our products and services. We look forward to serving you again on our website.
Warm regards
Costway inc.
Brought a £300 bouncy castle water…
Brought a £300 bouncy castle water slide from them which broke after one use. The whole corner ripped off after my 2 & 3 year old went on it. They won’t replace it as sold out now & wont tell me when it’s back in stock. Very disappointing!!!
12 luglio 2025
Non scritta su invito
Risposta di Costway UK
Dear customer,
We regret any inconvenience caused to you. We have sent you the return label via email, please check it. After receiving the returned product,we will issue the full refund. We regret for the current shortage of inventory for the product.
Thanks for your understanding.
Warm regards
Costway inc.
I ordered two Rattan reclining chairs
I ordered two Rattan reclining chairs. I was pleased with the first one as it was sturdy and good quality, however the second one was faulty. This was the first time I had bought from Costway UK. I braced myself for a problem returning it but to my surprise after receiving an email and photo of the fault they replied within 24 hrs to apologise and said not to bother sending it back and replaced it within in two days. I must say that’s impressive. The chairs are perfect and I am delighted. I will shop again with Costway but this time with confidence. Perfect customer service.
22 luglio 2025
Non scritta su invito
Risposta di Costway UK
Your appreciation means a lot to us.
We strive to deliver excellent products and exceptional service to all our users. We look forward to serving you again on our website.
Warm regards
Costway inc.
Risposta di Costway UK
Dear customer.
We regret any inconvenience caused to you. We are unable to find your order. To better help you, could you please provide the order number and receiver's full name. Also, could you please provide more details about your item issues? Then we will try our best to help you.
Best regards,
Costway inc.
Keep you updated on delivery’s 5 star service
Excellent service yet again from Costway Uk , they keep you informed of how your orders are going , give you exact dates of delivery , they even send you offers , iv had 3 items now off them and am amazed at the prices
21 giugno 2025
Non scritta su invito
Risposta di Costway UK
Thank you for your kind words.
Customer satisfaction is our top priority and we are delighted to hear that you are happy with our products and services. We look forward to serving you again on our website.
Warm regards
Costway inc.
Fantastic 3.3m Cantilever Patio…
Fantastic 3.3m Cantilever Patio Umbrella. Can’t believe the quality for the sale price paid. Exactly as seen in the photos. Delivery was also a pain free experience and arrived in perfect condition. Love this cut price company.
11 giugno 2025
Non scritta su invito
Risposta di Costway UK
Your appreciation means a lot to us.
We strive to deliver excellent products and exceptional service to all our users. We look forward to serving you again on our website.
Warm regards
Costway inc.
The grape trellis is fantastic with…
The grape trellis is fantastic with easy instructions to build and also a great support for the grape vine
18 luglio 2025
Non scritta su invito
Risposta di Costway UK
Thank you for your kind words.
Customer satisfaction is our top priority and we are delighted to hear that you are happy with our products. We look forward to serving you again on our website.
Warm regards
Costway inc.
Cancellation and refund request was actioned so quickly
I ordered a kitchen island from costway but soon after ordering I realised it was going to be too large for our kitchen. So I emailed their customer support team to request a cancellation and refund. And within 12 hours I had a reply to say it had been cancelled and I received the refund 2 days later. Couldn’t be more grateful as that could have ended up being a big palava!
15 luglio 2025
Non scritta su invito
Risposta di Costway UK
Thank you for your kind words.
Customer satisfaction is our top priority and we are delighted to hear that you are happy with our products. We look forward to serving you again on our website.
Warm regards
Costway inc.
Bought an electric car for my son
Bought an electric car for my son, arrived with the wrong charger.
Contacted support which takes forever to respond, the car is stood in my living room like a white elephant
15 luglio 2025
Non scritta su invito
Risposta di Costway UK
Dear Customer,
The charger is out of stock at the moment. So we need to contact manufacturer to arrange a charger for you. Or we need to find one on market to arrange shipment for you. We will give you an update once we find it.
Best Regards,
Costway inc.
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