Absolutely shocking. I received tracking details saying that my parcel had been delivered but it hadn’t. Can’t send an email as it gets returned as their in box is full. DO NOT BUY FROM THIS COMPANY.... Leggi di più
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AVOID ! AVOID! AVOID! I never recieved my order. Tracking said it was delivered, not to my address but 106 miles away! I contacted them and they said they would look into it then my emails started... Leggi di più
My product never arrived. I tracked to see where it was and it stated it had been delivered 9 days ago, which it absolutely hadn't! I've contacted cosmetics lab 3 times by email, to be ignored every t... Leggi di più
I wish I could give NO stars. Do not buy from this company. Order was apparently delivered but it was not. Money taken. Initial email said they would investigate then radio silence.
Dettagli dell'azienda
Scritti dall'azienda
Cosmetics lab is an independent cosmetics facility with an in-house laboratory for manufacture, providing businesses with confidential support. We can offer complete or individual services depending on your business needs. We understand the importance of security as we comply with all relevant legislation, including regulations in the EU in relation to new cosmetic developments. With over 15 years of expertise in the sector, Cosmetics Lab has one of the UK's fastest turnarounds that's supported by its Eco-friendly production as well as a hive mind of specialist people. Our team is a specially curated one who gel together to make the highest quality products.
Informazioni di contatto
Upper Floors, 1 Chantry Wynd, Finkle Street, Finkle Street, DL10 4QE, Richmond,, Regno Unito
- 01403 261 500
- hello@cosmeticslab.co.uk
- cosmeticslab.co.uk
1,5
Pessimo
25 recensioni
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Le persone hanno visualizzato anche
Absolutely shocking
Absolutely shocking. I received tracking details saying that my parcel had been delivered but it hadn’t. Can’t send an email as it gets returned as their in box is full. DO NOT BUY FROM THIS COMPANY. 😡
28 maggio 2026
Non scritta su invito
Ordered two bundles from this company
Ordered two bundles from this company, says it’s delivered but never received. Unable to contact the company for a refund.
Ordered through the Shop app and they are also refusing to help
13 luglio 2026
Non scritta su invito
AVOID
AVOID ! AVOID! AVOID!
I never recieved my order. Tracking said it was delivered, not to my address but 106 miles away!
I contacted them and they said they would look into it then my emails started bouncing back. I contacted my bank and got a refund instantly. Then funny enough I then got an email from company asking me to cancel the refund as apparently I had received my order ! Total waste of my time !
23 giugno 2026
Non scritta su invito
I wish I could give NO stars.
I wish I could give NO stars.
Do not buy from this company.
Order was apparently delivered but it was not. Money taken. Initial email said they would investigate then radio silence.
17 giugno 2026
Non scritta su invito
***DO NOT USE THIS COMPANY***
***DO NOT USE THIS COMPANY***
I would even give 1 star. Delivery said it has been delivered. I asked for proof of delivery and they said issue with shipping company and it would get rectified. Now they are not even replying to me. I too will be in touch with my bank to try and get my money back
26 giugno 2026
Non scritta su invito
Scam
Scam! Take the money. Say it's delivered, obviously hasn't been. When you email, it says mail box full
22 giugno 2026
Non scritta su invito
Absolutely terrible service
Absolutely terrible service. I received a notification saying my order had been delivered, but it never arrived. I contacted customer service by email, and while they initially replied saying they would investigate the issue, they never followed up despite multiple days passing.
The lack of communication and accountability has been extremely disappointing. Based on my experience, I would strongly advise others to avoid using this company. They have been unresponsive, unreliable, and have shown little interest in resolving a genuine customer issue.
5 luglio 2026
Non scritta su invito
DO NOT BUY FROM THIS COMPANY!
DO NOT BUY FROM THIS COMPANY!
READ PROPER REVIEWS FROM CUSTOMERS THAT ARE STILL WAITING DELIVERY ON THEIR PRODUCTS. CAN NO LONGER CONTACT THEM AND HAVE BEEN RIPPED OFF!
DONT BUY!
This company was dissolved in 2025. Dont use.
6 maggio 2026
Non scritta su invito
This is a fraud
This is a fraud, they say it has been delivered but the address is a random address no where near me. Do not buy from this company.
15 giugno 2026
Non scritta su invito
Zero stars!
Zero stars!! Says item delivered but it has not been.
No reply to emails either
AVOID
6 giugno 2026
Non scritta su invito
Disgusting doesnt even turn up
1 giugno 2026
Non scritta su invito
Absolute scam
Absolute scam. Says delivered to a strange unknown address I never gave them. Tried emailing the only support address the site supplies and got a failure notification saying the inbox of recipient is full. Hope my credit card customer service is able to help.
1 luglio 2026
Non scritta su invito
-10 stars if it was possible
-10 stars if it was possible like everyone else in the reviews, they are saying it has been delivered to a different part of the UK to where I live and the email given online it just bouncing back every time. I have had to raise a dispute with my bank because I can’t get in touch with the company. Do not use this company
30 giugno 2026
Non scritta su invito
Doesn’t deserve a star!
Doesn’t deserve a star!! Avoid at all costs , no parcel no response and no refund!!! Shocking!!!
30 giugno 2026
Non scritta su invito
Absolutely shocking company…
Absolutely shocking company…. Ordered skin care for my daughter. Said it was delivered to a different part of the country to where I live….. AI automated response regarding missed delivery. Asked for a refund and got no where!!!!
15 maggio 2026
Non scritta su invito
Doesn’t even deserve one star
Doesn’t even deserve one star. Saying delivered, to a completely different part of the country to where I live! Had one email response….clearly auto response and nothing since. Disgusting to think it’s ok taking people’s money and not receiving product. Do not waste your time or money on this company
30 giugno 2026
Non scritta su invito
scam website
scam website, saying delivered ... nothing delivered and proof on my ring doorbell. Sent email it bounced and cannot get through
29 giugno 2026
Non scritta su invito
It doesn’t deserve one star
It doesn’t deserve one star! How they are getting away with taking money is beyond me, no end of email to a so called customer service and pathetic responses….. I need to escalate to watch dog or something they can’t get away with this!
27 giugno 2026
Non scritta su invito
Disgusting firm
Disgusting firm. Said they delivered but I proved it wasn't as i have cameras at the front and back of my house. You write to them. Approx 30 times and get the same reply it is being investigated. TOTAL SCAMMERS AND THIEVES DO NOT USE
28 maggio 2026
Non scritta su invito
Never even received said delivered in…
Never even received said delivered in London online in Yorkshire
Company is taking peoples money and not even sending BEWARE
18 giugno 2026
Non scritta su invito
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