Great service! Gentleman that attended was polite and professional. Could a key sorted for me in no time. From start to finish the process was faultless. Thank you!!!
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
First time lost car key card & house keys. Going on holiday Thursday evening, stressful. But each staff I chatted with, were professional, knowledgeable, polite, quick to respond & follow up. Mobile c... Leggi di più
L'azienda ha risposto
Excellent service! I called after losing my car key, and Victoria was incredibly helpful in assisting me with retrieving it. From the moment I spoke to her, she was kind, professional and reassuring,... Leggi di più
L'azienda ha risposto
Effective, quick, on time, highly skilled and knowledgeable workers in all aspects, a great deal of passion put in solving the matter. Can't put down any faults. One ring one day, two days to eliminat... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Agenzia di assicurazioni
- anche in
- Azienda di assicurazioni per accessori
- Azienda di assicurazioni per incidenti
- Call Center
- Servizio di assistenza per recupero crediti di modesta entità
Scritti dall'azienda
At Coplus, we’re dedicated to providing outstanding service with a genuinely customer-first approach. We are a leading UK provider of breakdown assistance, motor, legal and property insurance solutions, alongside expert claims handling and 24/7 outsourced support for a wide range of businesses. We also design and deliver white-labelled solutions for many large and well-known organisations across the UK, allowing their customers to benefit from the same high standards of service, care and expertise that sit at the heart of everything we do. Transparency and integrity are fundamental to how we operate. That’s why we only seek organic customer feedback, our Trustpilot page is never edited or filtered, and we don’t remove negative reviews. Instead, we see every piece of feedback as an opportunity to learn, improve, and continue delivering dependable, high-quality service our customers can trust.
Informazioni di contatto
Regno Unito
- coplus.co.uk
4,7
Eccellente
406 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Great service from start to finish from…
Great service from start to finish from the people on the phone to the guy who came
Thank you
12 novembre 2025
Non scritta su invito
Risposta di Coplus
Thank you so much for your lovely feedback. We're really glad everything went smoothly for you from the first call through to the engineer visit. I’ll make sure the team see your kind words. Thanks again for taking the time to share your experience.
Can't ask for anymore
Really good company,got a key done for my car through insurance, transaction was so easy ,from the office people to Ashley who came to my work to sort my key out,great service thank you
6 novembre 2025
Non scritta su invito
Risposta di Coplus
Thank you so much for taking the time to leave such a lovely review. We’re really pleased to hear everything went smoothly for you, from the first call through to Ashley getting your key sorted at work. We’ll make sure your feedback is passed on to the team — it’ll mean a lot to them.
This key cover is a complete scam
This key cover is a complete scam. The odds of a successful claim are close to zero. The policy wording is vague by design, and they rely on hidden conditions to wriggle out of paying. Keys bought after you purchase the car? Not covered. No invoice for programming? Claim denied — even if you used your own coding machine or had a friend help. In reality, nobody in those cases would ever have an invoice. The result: genuine claims get dismissed, leaving the cover totally useless. It’s nothing more than a money grab.
Update : it wasn't resolved to my satisfaction at all.
11 ottobre 2025
Non scritta su invito
Risposta di Coplus
Thank you for sharing your feedback. We’re sorry that your experience didn’t go as smoothly as hoped initially, and we really appreciate you working with our team to review your claim in detail.
Following further discussions and the additional information you provided, our quality assurance team was able to complete their review and bring your claim to a positive resolution. We’re pleased this has now been settled to your satisfaction.
Thank you again for your patience and cooperation throughout the process — it’s always our goal to reach a fair and transparent outcome for every customer.
Update: We’re disappointed to hear that you remain dissatisfied with the outcome. Our team spent time reviewing your case in detail and walking you through the steps required to ensure your claim could be considered under the terms of the policy.
While we always aim to find a fair solution for every customer, we also have to uphold the basic safeguarding requirements that are in place to protect all policyholders. In this instance, we’ve done everything possible within those boundaries to assist you and reach a fair conclusion.
We appreciate the time you’ve taken to engage with us throughout the process and are genuinely sorry that you still feel disappointed with the final outcome.
Out of Hours Aaron is a 10/10 employee
Aaron on the out of hours line is a top tier employee.
Called him after a crash, and he was friendly, professional and a delight to deal with.
Was able to get all the details sorted and have a laugh with him whilst doing so.
100% should be given all the bonuses, pay rises and promotions he is eligible for as he is a boon to the company.
1 settembre 2025
Non scritta su invito
Risposta di Coplus
Thank you so much for your incredible review!
We’re thrilled to hear about your positive experience with Aaron on our Out of Hours line. It’s fantastic to know he was able to support you professionally and make a stressful situation a bit lighter with his friendly approach. Aaron truly is a valued member of our team and we will pass on your feedback :)
Very professional
Very professional. Quick turn around and excellent communication.
17 agosto 2025
Non scritta su invito
Risposta di Coplus
Thank you for your kind feedback. We’re really pleased to hear you found our service professional and communication clear. It’s great to know we could provide a quick turnaround for you.
Very efficient service
Very efficient service from start to end,great communication with actual person who came out to us after hubby had inadvertently thrown away his car key! New key made on site in a couple of hours. Thanks!
6 agosto 2025
Non scritta su invito
Risposta di Coplus
Thank you for your lovely feedback! We’re so pleased we could get everything sorted quickly for you, even after such an easy mistake to make. I’ll make sure your kind words are passed on to the locksmith who helped – it will mean a lot to them.
Had my keys replaced today by a lovely…
Had my keys replaced today by a lovely man called Zak,he was so informative and also very friendly. Could recommend them enough and will use them from now on.
10 out of 10 for the service received today but also throughout the whole process on the phone aswell.
7 agosto 2025
Non scritta su invito
Risposta di Coplus
Thank you so much for your kind words! We're delighted to hear that Zak took such great care of you and that the whole process—from your initial call to getting your keys replaced—was smooth and positive.
We really appreciate the recommendation, and it means a lot to know you'd choose us again in the future.
I was put forward by insureance to you…
I was put forward by insureance to you and your response was great
7 agosto 2025
Non scritta su invito
Risposta di Coplus
Thank you for your feedback! We're really pleased to hear that you had a great experience with our team after being referred by your insurer.
What a company 100% great
What a company . The guy came out to my 2011 Skoda to find out that I had a different door lock to ignition . Then my car putting up a fight with every step he took . He worked his magic and finally got it sorted
Top company
6 agosto 2025
Non scritta su invito
Risposta di Coplus
Thanks so much for the great review! It sounds like your car didn’t make things easy, but we’re really pleased our locksmith worked his magic and got everything sorted for you.
We’ll make sure your feedback is passed on to the team – they’ll be thrilled to hear it.
Replacing car key fob
The entire process was excellent and stress free. Top quality service. Thank you.
6 agosto 2025
Non scritta su invito
Risposta di Coplus
Thank you for your kind words! We’re so pleased to hear the process felt smooth and stress-free for you. Our team works hard to make things as straightforward as possible, so it’s great to know that came through.
We really appreciate you taking the time to share your experience.
Quick, easy and hassle free
Went through my insurance as I lost my only set of car keys and they use Coplus. So easy to get a replacement. Very informative and the locks smiths are all very friendly and it literally took about 20 minutes. Very impressed with the service I received would definitely recommend and use again in the future.
3 agosto 2025
Non scritta su invito
Risposta di Coplus
Thank you so much for your kind words! We're really pleased to hear that the process was smooth and that you felt supported throughout. Losing your only car key is stressful enough, so we're glad we could get you back on the road quickly. We'll make sure to pass on your feedback to the locksmith team. :)
The most disgraceful company I have…
The most disgraceful company I have dealt with.. Does not look after their customers, does not make any effort to assist when things goes wrong. As soon as they get the money forget guys, you are on your own to get the mess resolved. Please if you ever need to deal with them please avoid the quickest as possible because at the end you will regret it so much. Mark my words. I do not normally leave reviews this negative but I felt like I need to warn everyone about this people.. Lau
22 aprile 2025
Non scritta su invito
Risposta di Coplus
We’re really sorry to hear how you feel and would like to look into this properly. Unfortunately, we’re unable to trace your claim based on the reference provided, and we can’t find a record of your name in our claims database.
We’ve asked Trustpilot to help us get more information so we can investigate and resolve this for you. If you’re happy to email us directly at qtmail@coplus.co.uk and we will come back to you asap.
UPDATE 04/08/25: Since our original response, we have tried to contact the reviewer on multiple occasions and also reviewed the additional information shared by Trustpilot. Unfortunately, this still doesn’t appear to relate to any claim or customer record we hold.
We would be very happy to help if this does concern one of our policies or services, but we’ve had no further contact from the reviewer to allow us to investigate. We take all feedback seriously and remain committed to resolving concerns where possible.
Replacing a lost key
Insurance organised to replace a lost key. Excellent customer service, great comms, kept Upto date. Locksmith was great!
16 luglio 2025
Non scritta su invito
Risposta di Coplus
Thank you so much for your kind review! We're glad to hear that the key replacement process went smoothly and that you were happy with the service. It's great to know our communication and the locksmith’s support met your expectations.
Would give 0 stars if possible
Would give 0 stars if possible. This company is an absolute joke and find every reason not to pay out. Provided all pics and docs requested for helmet and leather covers following a bike accident and over a month later I am still no where closer to getting my issue resolved. I am now having to arrange legal representation to try and get this cowboy of a company to pay me what I am rightfully owed and will also look for compensation for the mental stress this whole ordeal has caused me. ABSOLUTE CLOWNS!!
8 luglio 2025
Non scritta su invito
Risposta di Coplus
We're sorry to hear you're unhappy with your experience. To clarify, we absolutely would pay your claim if the required evidence of loss is provided. The policy wording clearly outlines the need for suitable documentation, and based on the age of the items involved, we wouldn't expect this to be difficult to supply.
We understand this situation is frustrating, but we're committed to resolving valid claims fairly and in line with the policy terms. If you're able to provide the necessary evidence, we would be happy to review your claim again. If you're unsure what is needed, please contact us – our team is here to help.
Lost my car key and used Coplus (we’ve…
Lost my car key and used Coplus (we’ve…got the key)
key service - Everything was handled professionally and quickly.
Great service and stress-free experience! Thanks to Dan
26 giugno 2025
Non scritta su invito
Risposta di Coplus
Thank you so much for your kind words! We're glad we could help you get back on the road quickly and stress-free. Dan will be happy to hear your feedback — we’ll be sure to pass it along.
Lost my car key and used Coplus (we’ve…
Lost my car key and used Coplus (we’ve got the key)key service — absolutely top-notch! Everything was handled professionally and quickly. Great service and stress-free experience!
23 giugno 2025
Non scritta su invito
Risposta di Coplus
Thanks so much for your feedback! We're really pleased to hear that our key replacement service made a stressful situation easier. We'll pass your kind words on to the team :)
Risposta di Coplus
Thank you for your kind words! We're so pleased to hear you found the service fast and professional — exactly what we aim for.
Brilliant experience
Brilliant experience, needed key replacement, got it in 24 hours of reporting.
1 giugno 2025
Non scritta su invito
Risposta di Coplus
Thank you so much for your kind review! We’re delighted to hear you had a brilliant experience and that we could get your key replacement sorted so quickly.
Fast efficient service
Fast service, issue resolved within 24hours, great communication throughout. Very positive experience
29 maggio 2025
Non scritta su invito
Risposta di Coplus
Thank you for your kind feedback! We're thrilled to hear you had a positive experience and that we were able to resolve your issue quickly and efficiently. Clear communication and fast service are top priorities for us, so it’s great to know we met your expectations.
Great service…
Took a few days but fantastic service in a stressful situation and rescheduled based on my needs. Thanks 👍
22 maggio 2025
Non scritta su invito
Risposta di Coplus
Thank you so much for your kind words! We're really glad we could assist you during a stressful time and accommodate your needs. It means a lot to us that you had a positive experience!
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.