My chair and sofa arrived well within the delivery time I was given,the team who brought it paul & pete were very courteous and helpful, I was given a full demo of how to use the recliner,I am more th... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
George & Grant visited the retirement site I manage in Rochford, Essex on 6th May. They weren't at all pushy. They explained their products very well and we had a really enjoyable afternoon with the... Leggi di più
Can’t fault the quality and service I’ve received the second purchase off them. Quality is brilliant with attention to detail. The two guys who came to take my old bed and set my new one up couldn’t h... Leggi di più
Andy & Matthew recently visited Riverain Lodge, an independent living complex in Taunton during a coffee morning. They brought a variety of Comfort Plus Products for our owners to try out. Both Andy... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Fornitore di ausili per la mobilità
- Negozio di biancheria da letto
- Fornitore di mobili su misura
- Mobilificio
Scritti dall'azienda
Upgrade your retirement lifestyle today! Comfort Plus Products is a British family business established in 2000 in Hertfordshire, offering a wide range of handmade in the UK, bespoke riser recliner chairs and adjustable beds. With luxurious add-on features from integrated massage and heating systems to wireless charging table, reading light and fan, your personalised Comfort Plus products help to provide independence, gain mobility, sleep weel and reduce pain with an exceptional level of comfort. Call 0800 035 6595 to book your FREE no obligation home visit or request your brochure! We are a white glove service company. When you book your home visit, our friendly Comfort Specialists will onboard you with your comfort needs, take your measurements and we'll ensure your personal comfort is crafted and delivered in due course.
Informazioni di contatto
Unit 10 Furmston Court, SG6 1UJ, Letchworth, Regno Unito
- 01462 678050
- info@comfortplusproducts.co.uk
- comfortplusproducts.co.uk
4,7
Eccellente
277 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
What a nice surprise …
I really didn't have time for the visit and was sure my residents would not be interested.
I was wrong, Chris and Grant were really wonderful great fun and knowledgeable.
The products are very good quality and come with lots of colour choices and added extras.
24 novembre 2025
Non scritta su invito
Risposta di Comfort Plus Products
Thank you for taking the time to leave such a lovely review. I’m so pleased to hear that Chris and Grant made the visit enjoyable and engaging for both you and your residents. Our team works hard to make demonstrations informative, relaxed and worthwhile, so it’s great to know they exceeded expectations.
I’m also delighted that the quality and choice in our products stood out to you. We really appreciate your feedback and the opportunity to visit your community.
Best regards,
Jamie Farrar
Managing Director, Comfort Plus Products
A time to remember with pleasure
Everybody I had dealings with made it their business
to be as helpful as possible and they made my
experience a relaxing and pleasurable time
18 novembre 2025
Non scritta su invito
Risposta di Comfort Plus Products
We genuinely care about making the whole journey as smooth and supportive as possible for our customers, so it’s wonderful to know the team delivered that for you.
Best regards,
Jamie Farrar
Managing Director, Comfort Plus Products
Ian and George were so good that i was…
Ian and George were so good that i was captivated from the beginning to the end - very knowledgeable about their products and answered all my questions.
The residents were interacting with them the whole time and asked questions and received the answers that they were happy with.
Service is supreme and the team knows their equipment like the back of their hands
12 novembre 2025
Non scritta su invito
Risposta di Comfort Plus Products
Thank you for your fantastic review. I’m delighted to hear that Ian and George delivered such an engaging and informative presentation, and that the residents enjoyed interacting with them and having their questions answered.
Our team takes great pride in knowing our products inside out and, most importantly, in making sure customers feel comfortable and well informed. It’s wonderful to hear that the service stood out for you.
We truly appreciate your feedback and support.
Best regards,
Jamie Farrar
Managing Director, Comfort Plus Products
Very satisfied customer
When Kayne and David visited my retirement flat and gave a demonstration, in particular the made to measure chairs, they made it fun and informative. I ordered a chair and the whole experience from order to delivery and the aftercare was amazing. I would highly recommend this company and my new chair has made a vast difference to me.
31 marzo 2025
Non scritta su invito
Risposta di Comfort Plus Products
Thank you for your lovely review. I’m so pleased to hear that Kayne and David made the demonstration both enjoyable and informative, and that your made-to-measure chair has made such a positive difference for you.
Providing a smooth experience from demonstration through to delivery and aftercare is something we care deeply about, so it’s wonderful to know the team delivered that for you. Your recommendation truly means a great deal to us.
Best regards,
Jamie Farrar
Managing Director, Comfort Plus Products
Outstanding service!
Chris and Grant came to deliver a presentation for the residents at our development and they were fantastic. Clear concise explanations and demonstrations, no hard sell, just a fantastic knowledge of their brand and products which led to a few sales and they even helped an existing customer with her 7 year old products while they were here. Fully living up to their lifetime guarantee and I could not recommend them more highly!
21 ottobre 2025
Non scritta su invito
Risposta di Comfort Plus Products
Thank you for such a wonderful review. I’m delighted to hear that Chris and Grant delivered such a helpful and informative presentation for your residents. We’re very proud of the way our team supports both new and long-standing customers, and it’s great to hear they were able to assist someone with products they’ve had for seven years — that’s exactly what our lifetime guarantee is all about.
We truly appreciate your recommendation and your support.
Best regards,
Jamie Farrar
Managing Director, Comfort Plus Products
Look around
I too bought a recliner armchair (as had GS - 3rd Dec) and found exactly the same discomforts. Feet dangling off the end of the upraised leg support which in turn tends to impair circulation on my calves. The seat is quite hard and when the back is reclined it only supports the top of my head and not my neck as I thought it would. Unfortunately my sofa was taken as arranged so I am stuck with this chair. And yes, the table is only fit for charging phones and pcs. An expensive mistake. Delivered 5 weeks ago.
15 ottobre 2025
Non scritta su invito
Risposta di Comfort Plus Products
Hi Carol,
Thank you for sharing your experience, and we're truly sorry to hear that your chair hasn't provided the comfort you expected. That’s certainly not the outcome we want for any of our customers.
We hadn’t heard from you directly before your review, but since receiving your feedback, we’ve arranged a visit to assess the chair and help resolve the issues you’ve raised. Our chairs are bespoke and come with free comfort adjustments for life, so if anything doesn’t feel quite right, whether it’s the leg support, seat firmness, or head and neck alignment, we’ll do everything we can to make it right.
It’s upsetting to hear that you’ve been left feeling stuck with a chair that isn’t meeting your needs, but we want to reassure you this is absolutely not the case. We’re committed to ensuring every customer is comfortable and supported, and we’re already taking steps to resolve this with you.
Warm regards,
Jamie
Managing Director, Comfort Plus
Excellent presentation
Ian and George came and gave a presentation at my development in Somerset. They were friendly, fun and very knowledgeable about the products. My resident's have commented on what a great morning it was.
Thank you Ian and George, we look forward to having you back next year.
13 ottobre 2025
Non scritta su invito
Risposta di Comfort Plus Products
Thank you so much for your kind words. We're delighted to hear that Ian and George made the morning both enjoyable and informative for your residents. Creating a relaxed, friendly environment while sharing knowledge is exactly what we aim for—so it’s wonderful to know that came through.
We’ll be sure to pass on your lovely feedback to them, and we’re very much looking forward to returning next year!
Warm regards,
Jamie
Managing Director, Comfort Plus
First class buying experience all…
First class buying experience all round: ordering, delivered on time, friendly + helpful delivery team assembled my new rollator swiftly and efficiently - AND took away all the packaging. The rollator itself works like a dream: superbly designed and made, and as light as a feather compared to my old one - like comparing a Jag to a steam-roller - and is easy to hump in and out of my car-boot.
Well done to all concerned.
Best wishes, Nick C-J
2 ottobre 2025
Non scritta su invito
Risposta di Comfort Plus Products
Thank you, Nick, for such a fantastic review! We're so pleased to hear that everything—from ordering to delivery—went smoothly and that you're enjoying your new rollator.
It’s great to know the design and lightweight build have made such a difference, especially when it comes to lifting it in and out of the car. Your comparison to a Jag definitely put a smile on our faces!
We’ll be sure to pass your kind words on to the whole team. Wishing you many smooth and easy journeys ahead.
Best regards,
Jamie
Managing Director, Comfort Plus
Very happy customer
This is my 2nd experience purchasing a recliner chair, but my first time from Comfort Plus. I have to say I am ever so pleased with all the help I received from the young gentleman who came to visit us. The service has been second to none. I shall remember to mention you to my friends. Now I can pop my feet up and relax comfortably.
18 giugno 2025
Non scritta su invito
Risposta di Comfort Plus Products
Thank you so much for your lovely feedback.
We’re delighted to hear that your first experience with Comfort Plus has been such a positive one. It's great to know our team member was helpful and that you're now able to put your feet up and relax in comfort—that’s exactly what we hope for every customer.
We truly appreciate you mentioning us to your friends, and we're always here if you need anything in future.
Warm regards,
Jamie
Managing Director, Comfort Plus
Big thumbs up from me and mum
What a wonderful experience. My mum said she loved watching your presentation. She’s received her bed and she said to tell you you're right it really is like sleeping on a cloud. Brilliant service from start to finish. Thanks for being so patient with mum.
8 settembre 2025
Non scritta su invito
Risposta di Comfort Plus Products
Thank you so much for your kind words. We’re thrilled to hear that your mum enjoyed the presentation and is loving her new bed—that’s exactly why we called it the Cloud Mattress!
It’s always our aim to deliver comfort and care from start to finish, so it’s wonderful to know your mum felt supported and looked after throughout.
Thank you again for your kind feedback—we’re always here if you need anything.
Warm regards,
Jamie
Managing Director, Comfort Plus
A big thank you to Ian and George who…
A big thank you to Ian and George who did a presentation at a retirement property in gloucester today. The residents had a wonderful time with a free cream tea and lots of talking. You guys made the presentation fun and enjoyable. And the banter between the residents was great. We hope to have you back again next year.
24 settembre 2025
Non scritta su invito
Risposta di Comfort Plus Products
Thank you so much for this lovely feedback! We’re so pleased to hear that Ian and George brought such energy and enjoyment to your residents in Gloucester. It’s always our aim to create a relaxed, informative, and genuinely fun atmosphere—cream tea and great banter included!
We’ll definitely pass your kind words on to the team, and we’d love to visit again next year.
Warm regards,
Jamie
Managing Director, Comfort Plus
Thank You Andy and Matt
A big thank you to Andy and Matt who did a presentation today at the block of retirement apartments Cwrt Pegasus in Cardiff that I manage. They were professional, friendly and extremely nice guys. Fantastic presentation and no hard sales. The residents loved you 😁
Angela (Development Manager)
10 settembre 2025
Non scritta su invito
Risposta di Comfort Plus Products
Thank you, Angela, for such a lovely message!
We're so glad to hear that Andy and Matt made a great impression at Cwrt Pegasus. Being professional, friendly, and pressure-free is exactly what we aim for—so it’s wonderful to hear that came through.
Please pass on our thanks to the residents too—we’re so pleased they enjoyed the presentation. We’d love to come back any time!
Warm regards,
Jamie
Managing Director, Comfort Plus
Great company very helpful
Great company very helpful and caring also very considerate the bed was delivered by 2 very nice gents who were careful fixed everything with care
8 settembre 2025
Non scritta su invito
Risposta di Comfort Plus Products
Thank you so much for your kind words. We’re really pleased to hear that you found our team helpful, caring, and considerate—especially during delivery. It’s so important to us that every part of the experience feels smooth and respectful, so we’ll be sure to pass your comments on to the delivery team.
Wishing you all the best with your new bed!
Warm regards,
Jamie
Managing Director, Comfort Plus
New beds
Ross and Elliot arrived with our new beds, took away the old ones. They worked professionally and courteously from the minute they arrived. They explained how the beds worked and took away all the packaging. First class service, we are very pleased.
28 agosto 2025
Non scritta su invito
Risposta di Comfort Plus Products
Thank you for taking the time to leave such a lovely review. We’re so pleased to hear that Ross and Elliot delivered a first-class service—from setup to clear-up—and that you're happy with your new beds. Professionalism and care are exactly what we aim for, so it's great to know that came through.
Wishing you many comfortable nights ahead!
Warm regards,
Jamie
Managing Director, Comfort Plus
Great quality products, great value
Great quality products delivered to agreed timescale. Friendly, helpful Customer Services team. Efficient, pleasant delivery gentlemen with no concerns about having them in our home. Firm impression that nothing was too much trouble to ensure that customers are happy with their products. Thank you Comfort Plus
20 agosto 2025
Non scritta su invito
Risposta di Comfort Plus Products
Thank you so much for your kind words. We're delighted to hear that everything—from the quality of the products to the delivery and customer service—met your expectations.
It means a great deal to us that you felt comfortable and well looked after throughout. Making sure our customers are happy and supported is always our top priority.
Thank you again for choosing Comfort Plus!
Warm regards,
Jamie
Managing Director, Comfort Plus
Local company in touch with community needs
I had George Eales and Ian Taylor come to Shaftesbury Court. When ever i have Comfort Plus here they are always so kind helpful and polite to the residents. Nothing is too much trouble.
21 agosto 2025
Non scritta su invito
Risposta di Comfort Plus Products
Thank you so much for your lovely feedback. We're proud to hear that George and Ian continue to deliver the kind, helpful, and respectful service we always aim for at Comfort Plus.
It's especially meaningful to know that your residents feel well looked after every time we visit. We'll be sure to pass your kind words on to the team—they’ll really appreciate them.
Warm regards,
Jamie
Managing Director, Comfort Plus
Excellent service
Excellent service, nothing was to much trouble.
18 agosto 2025
Non scritta su invito
Risposta di Comfort Plus Products
Thank you, Lynne! We're so pleased to hear you received excellent service and felt well looked after. “Nothing is too much trouble” is exactly what we strive for.
Jamie
Managing Director, Comfort Plus
Elderly Grandmother Sold Unnecessary Features
I'm compelled to share my disappointment with Comfort Plus Products. My 90-year-old grandmother, a resident in an elderly retirement complex, was recently sold an armchair for £5000. The sales tactics used were pushy and took advantage of the friendly atmosphere created by promotions like free cream tea.
The chair comes with features that my grandmother does not need, such as an inbuilt wireless charger, when she has a perfectly functional charger plugged into the wall within arm's reach. This seems like an unnecessary upsell.
Moreover, the company's website does not display individual prices, which I find concerning. This lack of transparency makes me question their pricing strategy and whether they quote prices based on their assessment of a customer's financial situation.
I urge potential customers to be cautious and thorough in their dealings with this company. It's essential to ensure that our elderly loved ones are not taken advantage of and are sold products that genuinely meet their needs
30 luglio 2025
Non scritta su invito
Risposta di Comfort Plus Products
Thank you for taking the time to share your concerns. We're genuinely sorry to hear that you feel this way, and we’d like to offer some clarity and reassurance, both to you and to others who may be reading.
This is the first time these concerns have been brought to our attention, and we want to assure you we’re here and ready to help. Following your grandmother’s order, we spoke with her on several occasions to confirm the details, ensure she was happy with the chair, and that everything was clearly understood. At no point were any concerns raised about the experience, which is why we would really value the chance to speak with you and understand more.
We always encourage customers to involve their family members in decisions and invite relatives to attend our presentations wherever possible. Especially with bespoke products like ours, we believe that having support and shared understanding is really important.
The chair in question was tailored to your grandmother’s preferences and includes a number of additional features, some for added comfort and support, others designed to offer day-to-day ease and long-term benefit. While features like a built in table with a wireless charger may not feel essential today, many customers choose them as they prepare for future needs. If there’s anything that doesn’t feel right or necessary, we would absolutely welcome a conversation. Our team is here to help and, where needed, we’ve always worked to make adjustments or offer refunds when we’re unable to resolve an issue.
Pushy sales tactics have no place at Comfort Plus. Our goal is to create a calm, informative environment and guide people in choosing what’s right for them. While we don’t list individual prices online due to the bespoke nature of our products, we’ve always had a clear pricing structure and are transparent with quotes once we understand someone’s individual needs.
I would really welcome the chance to speak with you directly to help address your concerns and give you confidence in how we operate. Your grandmother’s comfort and wellbeing matter deeply to us, and we’re here to support her.
Warm regards,
Jamie Farrar
Managing Director, Comfort Plus
Amazing customer service
George, Ian and Graham came to Beachville Court and were amazing with the residents, great customer service!
23 luglio 2025
Non scritta su invito
No idea about quality, but sales tactics are completely wrong!
They visited my mother's assisted living care home in Ashford Kent to show their products to residents, I (her daughter)was unaware of this visit, as if I had known my mum was to show interest in the chairs I would have been there to help her, to make sure it was a good deal.
She showed interest in a recliner chair and without even sitting in it to check for comfort and the ability to use the riser function, she had a salesperson signing her up to buy a £3,000 chair!
It was only because my mum needed something from me for the forms that I found out this was happening, and the salesperson was trying to get her to pay £1500 deposit there and then.
After seeing the quote I can safely say we will not be buying the chair, as I mentioned it is a riser chair which would not be suitable for my mum who is wheelchair bound and she was also being sold an extra £750 for adjustable neck & lumber support, even though she hadn't even sat in a chair to know what the extra support would be!
I am not querying the quality of the chairs as I have no clue on this but if after my mother had received her chair and it was not suitable I highly doubt she would be able to return for full refund as they claim to all be bespoke made for each client so wouldn't be able to be re-sold to someone else.
This is a lot of money for an elderly person to part with and I disagree strongly that they should be allowed into care homes like my mother's which have a high percentage of residents who have dementia, goodness knows what would happen if they sold to these poor unsuspecting people!
21 luglio 2025
Non scritta su invito
Risposta di Comfort Plus Products
Thank you for your feedback. We’re sorry to hear about your concerns and would like to offer some clarification, both for you and others reading.
Our presentations are designed to help improve home independence for those over 65, offering education and advice in a friendly, group setting. We never encourage immediate decisions and always invite attendees to involve family members. In many cases, we provide a no-obligation quote so individuals can take their time and discuss it with loved ones before making any commitments.
When a customer expresses interest, we carry out a detailed assessment to understand their individual needs, this includes comfort preferences, medical concerns such as circulation issues or back pain, and how the chair will be used day to day. In some cases, specific mechanisms like our Twin motor Tilt-in-Space include a riser function as standard. This is not a sales tactic, but a standard design feature that can be helpful over time, whether for the individual or for carers, even if it’s not essential right now.
We also have a clear safeguard in place: our customer care team always follows up with a phone call the next day to confirm that the customer fully understands what they’ve ordered and is happy to continue with the purchase. This is a vital step in making sure they feel confident and supported.
Our chairs are highly bespoke, but our focus is always on the customer’s wellbeing. If a chair ever turns out to be unsuitable, our lifetime guarantee means we’ll make all necessary comfort adjustments or, in cases where we cannot resolve the issue, we have offered a full refund.
We’re passionate about supporting independence. We truly wish you’d had the chance to attend the presentation yourself, as we're confident you would have seen firsthand the care, respect, and thoughtful approach our team brings to every resident interaction.
If you’d like to speak with us directly, we’re here to help. Please feel free to call us on 01462 678050 or email jamie.farrar@comfortplusproducts.co.uk.
Warm Regards,
Jamie Farrar
Managing Director
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.