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Tailor Made Eyewear. Handcrafted in Traditional German Quality.
Markt 2, 09456, Annaberg-Buchholz, Germania
3,4
13 recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
You cannot cancel your order. Can you believe it!?
It's overpriced and the quality is poor.
They mess up and don't care about communicating
And they charge you when doing a return. Stay away from them
Amazing product perfect fit and a very responsive team ! Will definitely buy more !
Both my frames look good, but are extremely uncomfortable. Regret buying.
The service which I received was very good. The first attempt wasn't quite right, I contacted them, they made some changes and then the glasses fit perfectly.
I would definitely use Coco Leni again.
Got my glasses from Cocoleni last week, and they're amazing! The quality is top-notch and the fit is just right. Had a small issue with the order but customer service sorted it out quickly. Love the eco-friendly materials they use. Highly recommend!"
"Got my bespoke glasses from Cocoleni and they're perfect! The design is stylish and the fit is excellent. Took a bit longer to arrive but the wait was worth it. Customer service was very responsive and helpful. Love the sustainable approach too.
Try to return something you don’t like ! SCAM from India. Gave me a false address for return and item refused. Do not buy anything from these crooks.
Super thank you for all that you have done with the specs, delivery & assurance of taking care of my concerns. The specs are exactly what & how I needed them to be!
Hat's off to this brilliant team 🙌🏻
This finished product is a master piece👍🏻
I've never had glasses that fit so well and looked so stylish. Coco Leni has truly exceeded my expectations.
The quality of these glasses is outstanding! They feel so sturdy and well-made.
front part price: 4800
arms price: 4800
I guess the real cost of making the frames is 200/300 bucks. so basically its a scam.
This company is a complete sham / scam ....
The quality of the frames are like that a school pupil would make.
I spotted at least 8 defects and demanded a refund. My optician said that he couldn't put lenses in as they would fall out.
On receipt of the glasses I had a WhatsApp conversation with the owner, he invited me over to come and fix the problems.... he agreed the quality isn't there yet but still he sends the product out.... the glasses did not even fit in the glasses case they sent.... how embarrassing. I have photos to prove this. The screws weren't even aligned and the arms were not long enough and the hinges were not in line so the arms were at different levels. I shared this with the owner and he agreed that it was a bad job..... but it was to be expected when you are not paying the European price - his point.
How many bespoke organizations do you know take measurements using a credit card? This is meant to be bespoke......... normal places take proper measurements. There is only one way to buy bespoke and that is from an expert in a shop who takes measurements.
They say that the refund is on its way but I have been waiting now since the 22nd of September. I checked with my bank and there is no record of this refund.
Now they have gone silent. None of the numbers on the website work.. they have a CA number and German numbers but all of them do no connect. Even the Indian numbers are not connecting.......... the only comms tool they responded to was Whatsapp, I have also reported this to WhatsApp.
One star because the system forces you to.
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