COCO BOO LOVES Recensioni 208

Risposta di COCO BOO LOVES

Un giorno fa

Hi Tracey,

Thank you so much for taking the time to leave us such a kind 5* review. We're so happy that you love your trousers.

We really appreciate you, and we can't wait to welcome you again.

Love,
CBL Team :) x

Risposta di COCO BOO LOVES

Un giorno fa

Hi Amie,

Thank you so much for taking the time to leave us a 5* review. We're so glad to hear that you love what we do.

We really appreciate you supporting our small business, and we can't wait to welcom you again.

Much love,
Team CBL :) x

Risposta di COCO BOO LOVES

10 apr 2026

Hi Kirsty,

Thank you so much for taking the time to leave us such a kind 5* review. It really means the world that you appreciate what we do so much.

We can't wait to welcome you again, and thank you so much for choosing us. We really appreciate you.

Sending lots of love,
CBL Team

Risposta di COCO BOO LOVES

8 apr 2026

Hi Vickie,

We hope you’re well, and thank you for your order with us.

We’re really sorry to see that you felt disappointed and left a 1★ review, so we wanted to reach out and provide some clarification. Your order, placed on 18th March, was for a pre-order item. This is clearly indicated on the product page, and the purchase button is labelled “PRE-ORDER”, and there are shipping disclaimers both above the button and within the product description. As noted, all pre-order dates are estimated.

The original estimated dispatch was for last week, however, there has been a slight delay from our factory, and we are now expecting the stock to arrive next week. As soon as it lands, your order will be shipped immediately.

As a small business, our reputation and customer experience mean everything to us. We truly value every single customer, whether new or returning, and we always aim to be as transparent as possible.

We hope this helps clarify the situation, and if you feel this resolves your concerns, we would really appreciate you reconsidering your review.

If there’s anything further we can help with in the meantime, please don’t hesitate to get in touch, we’re always here to help.

Wishing you a lovely day,
Coco Boo Loves Customer Care Team

Risposta di COCO BOO LOVES

7 apr 2026

Hi lovely,

Thank you so much for taking the time to leave us a 5* review. We're so happy to hear that you appreciate what we do.

We can't wait to welcome you again.

Lots of love,
Team CBL :) x

Risposta di COCO BOO LOVES

7 apr 2026

Hi Dr Barbara

Although you made the purchase on 16th March, you have purchased a pre-order style, which is signposted on the website; the button to purchase reads 'PRE-ORDER', there is also a shipping discaimer directly above this button, and another disclaimer within the product description. We are really sorry if this was missed at the time, however this is the reason why your order hasn't been shipped out yet. We certainly are not a small business abstaining from shipping your order. We actually can't wait for you to receive it.

As a small business, a positive reputation is of paramount importance to us. We have a loyal following, but we also have many new visitors like yourself purchasing from us, which is wonderful. In light of this, we really hope that this clarification goes towards reconsidering the 1* review.

If you do require anything else from us, please don't hesitate to reach out.

Kind regards,
CBL customer care team

Risposta di COCO BOO LOVES

19 mar 2026

Hi lovely,

Thank you so much for taking the time to leave us such a fabulous 5* review. We really appreciate you :)

The Ibiza sequin trousers are set to be a huge favourite, and we can't wait for you to have them, and see their true beauty in person.

We can't wait to welcome you again soon.

Much love,
Team CBL x

Risposta di COCO BOO LOVES

9 mar 2026

Hi Katherine,

You are an angel. Thank you so much for taking the time to leave us such a lovely 5* review. We truly appreciate your support throughout all those years. We are so grateful to have you as part of our community.

We can't wait to see your name again.

Much love,
Team CBL

Risposta di COCO BOO LOVES

9 mar 2026

Hi Theresa,

Thank you so much for taking the time to leave us such a kind 5* review. We appreciate you so much.

We're so happy that you love your dress. The Phoenix mesh dress has been a true favourite, and we absolutely loved creating it. Here's to many more compliments for you ;)

Much love,
CBL customer care team

Risposta di COCO BOO LOVES

Aggiornata il 9 mar 2026

Hi Fay,

We’re very sorry to read your review and that you feel disappointed with the outcome of this situation.

When you contacted us to report that your parcel had not been received, we immediately raised a formal investigation with Royal Mail. This is the correct process required by the courier and it can take up to 20 working days while they review the delivery scan, GPS data, and confirm details with the local delivery office.

At the conclusion of this investigation, Royal Mail confirmed that the parcel was scanned as delivered to the delivery address provided at checkout. As a small independent business, we must rely on the findings of the courier’s investigation where delivery has been confirmed through their tracking and delivery systems.

We completely understand how frustrating it can be when a parcel cannot be located after being marked as delivered. In these situations, Royal Mail typically advises customers to check with neighbours, other household members, or their local delivery office in case the parcel has been placed in a safe place.

In some cases where parcels appear to go missing more than once at a particular address, couriers recommend that the recipient contacts their local delivery office directly so they can review any potential delivery issues associated with that address.

We always aim to support our customers wherever possible and are happy to provide any further documentation from the Royal Mail investigation should you wish to follow this up with them directly.

Kind regards,
CBL customer care team

UPDATE - We’re sorry that this situation remains unresolved and appreciate the opportunity to clarify a few points for anyone reading this review.

When the parcel was reported as missing, we immediately raised a formal investigation with Royal Mail in line with their non-delivery procedure. As part of that investigation, Royal Mail reviewed the delivery scan, GPS data and the delivery records held by the local delivery office. The outcome provided to us confirmed that the parcel was scanned as delivered to the address provided at checkout.

We would like to clarify that we did not attempt to remove this review for sharing an honest experience. The review was flagged through Trustpilot’s standard moderation process because some statements did not accurately reflect the actions taken by our business. Trustpilot assessed the review and chose to reinstate it, which we fully respect.

Throughout this process we have followed the appropriate procedure required by the courier and have provided the information available to us from Royal Mail, including the delivery confirmation and investigation outcome. For this reason we respectfully refute the suggestion that we did not attempt to assist or follow the correct process.

We understand how frustrating situations like this can be and we remain happy to provide any documentation from the Royal Mail investigation should it be required.

Risposta di COCO BOO LOVES

9 feb 2026

Hi there,

Thank you for taking the time to leave us a review.

We’d like to clarify that our 14 working day refund timeframe is not in place for cashflow reasons, as suggested. Returned orders are a continuous and normal part of any retail business, so refunds are processed regularly regardless of the timeframe. The policy simply allows our small team adequate time to carefully receive, inspect, log and process each return correctly.

This policy has always been the same and is clearly displayed on our website so customers can make an informed decision before purchasing. These terms are accepted at checkout when placing an order.

As a small, family-run business with a small team, we operate very differently to large corporations. Each returned item is individually checked and processed in order, and we’re pleased to confirm that your refund was completed fully within the stated terms.

We appreciate that not every product is right for every customer, and we’re sorry the trousers weren’t for you. However, we believe our aftercare and policies are transparent, fair and clearly communicated.

Wishing you all the best vibes 😊

Coco Boo Loves Team

Risposta di COCO BOO LOVES

16 gen 2026

Hi there,

We’re genuinely sorry to hear that you feel this way, and we understand how frustrating it can be when a refund takes longer than expected.

However, we would like to categorically clarify that we do not operate in the way suggested. We do not, and would never, withhold customers’ money or rely on banks to refund customers on our behalf.

Your refund has been fully processed on our side, and we have provided evidence of this both via email and other oplatforms, including screenshots confirming the transaction. Once a refund is processed, funds typically take up to 24 hours to clear, however banking clearance times are entirely outside of our control and can vary depending on the bank.

We would not offer a bank transfer in this situation, as the refund has already been issued and doing so would risk a duplicate payment being made. At this stage, the most effective next step is to contact your bank directly, as they are able to see pending or processing funds that are no longer visible to merchants.

We appreciate that delays are frustrating, and we have done everything within our control to resolve this and provide transparency throughout. We remain happy to assist further should your bank require any additional confirmation from us.

Many thanks,
Team CBL

Risposta di COCO BOO LOVES

15 gen 2026

Hi Nicola,

Thank you so much for taking the time to leave us such a lovely and kind 5* review. We're so happy to hear that you love and appreciate what we do.

We can't wait to welcome you again.

Thank you ever so much again.

Much love,
Team CBL

Risposta di COCO BOO LOVES

12 gen 2026

Hi Kerry,

Thank you so much for taking the time to leave us such a kind 5* review. We appreciate you so much, and we can't wait to welcome you again.

Much love,
Team CBL :) x

Risposta di COCO BOO LOVES

18 dic 2025

Hi there

Thank you for taking the time to leave a review.

We’re really pleased to hear you loved the clothes, and we’re sorry to hear the refund process didn’t meet your expectations. As a small, family-run UK business, we don’t have the same automated returns systems as large retailers. Each return is received, logged, and then quality checked to make sure everything is accounted for and in the correct condition before a refund is processed.

Our policy is to ask customers to allow up to 14 working days for refunds once a return arrives with us. That said, more often than not we complete refunds well within this timeframe, but during peak periods it can take the full window due to our small team and careful checking process.

Regarding pricing, we completely understand that value is personal. Our prices reflect the reality of making most of our garments in the UK, paying fairly, and producing in smaller batches rather than mass production. We also invest heavily in our own exclusive prints, designs, and development, which we take a huge amount of pride in.

If you’d like to share your order details with us, we’d be more than happy to look into your return/refund specifically and ensure everything has been handled correctly. We have noticed that the referenced order number, #94694 was not returned to us for refund/exchange.

Kindest regards,
CBL customer care team.

Risposta di COCO BOO LOVES

24 nov 2025

Hi lovely,

Thank you so much for taking the time to leave us a kind 5* review. We really appreciate you.

We can't wait to welcome you again.

Love
Team CBL :) x

Risposta di COCO BOO LOVES

21 nov 2025

Hi Jody,

Thank you so much for taking the time to leave us such a kind 5* review. We are really happy that you love your piece from our in-house collection, and appreciate our service and wait times.

We can't wait to welcome you again.

Love,
Team CBL

Risposta di COCO BOO LOVES

10 nov 2025

Hi Nichola,

Thank you so much for taking the time to leave us such kind feedback. It means a lot that our efforts didn't go unnoticed, and we're so happy to hear that you love your pieces.

We can't wait to see your name again.

Much love,
Team CBL

Risposta di COCO BOO LOVES

10 nov 2025

Hi Aimee,

Thank you so much for taking the time to leave us such a lovely 5* review. We really apreciate you, and we can't wait to welcome you again.

Much love,
Team CBL :) x

Risposta di COCO BOO LOVES

4 nov 2025

Hi Erica

We are sorry to see that you have left a 1* review.

We want to clarify that you purchased pieces from our in-house made in the UK collection which have shipping disclaimers on.

You emailed us for an update on 29 October, 8.57am and we replied the below email on the same day at 14.16pm:

''Hi Erica

Thank you for reaching out 🙂

We can see that you have purchased pieces from our in-house/Made in the UK collection, which we are so grateful for. These pieces have shipping disclaimers on kindly asking to allow up to 10 working days for shipment.

Please rest assured, your order will be shipped out very soon. Thank you so much for being so patient with us.

Have the best day


CBL customer care team
Coco Boo Loves''.

Your order is being shipped out today (4th November), and we really hope that you love your pieces.

Team CBL