AVOID AT ALL COSTS - Incompetent, Deceptive, and Holding Our Data Hostage
If I could give zero stars, I would. This is not just a review; it is a public service announcement to any business considering Cloudwish LLC, Mailwish, or FullSpeed.net. Do not walk away, RUN. This has been the single worst experience with a service provider in my entire professional career.
We paid Cloudwish LLC $768.00 USD for a year of business email hosting. What we received was a month-long nightmare of incompetence, lies, and ultimately, the theft of our money and the destruction of our data.
Here is a brief summary of the disaster:
Constant Instability: From the beginning of July 2025, the service was plagued with "upgrades" that caused server crashes and required us to re-import data.
Catastrophic Failure (July 25): Their entire system crashed, taking all 69 of our client's email accounts offline. We were completely locked out with no warning.
Total Silence: For days, we received ZERO response to our urgent support tickets. Our business was dead in the water, and Cloudwish simply ignored us.
The Great Deception: When they finally responded, they lied. They called the outage a "migration," claimed our data was safe, and then blamed us for their failures.
CONFIRMED DATA LOSS: We discovered that our 1.06 TB of critical business data was gone. An account with 225 GB of emails was reduced to less than 3 MB. Their claims of a "migration" were a lie to cover up a catastrophic data wipe.
Blame and Bullying: Their support representative, Raviv G, was not only unhelpful but also condescending and deceptive. He blamed our "local environment" for failures happening entirely on their broken servers and tried to bully us into silence by closing tickets.
Refusal to Refund: After all this, they have refused to refund our $768.00. They have taken our money for a service they catastrophically failed to provide.
We have been forced to file formal complaints against Cloudwish LLC with the Texas Attorney General (Complaint #: TCP-006401) and the U.S. Federal Trade Commission (Report #: 191860680).
This company is not just unprofessional; their practices are deceptive and harmful. They are not equipped to handle professional services, and they will not hesitate to take your money, lose your data, and then blame you for it. Avoid them at all costs.
25 agosto 2025
Non scritta su invito