I phoned Cloud 9 and spoke to your care co-ordinator Jennifer. Without any pre-notice from me she worked very hard to send a vet called Sharon to send my Jimmy to Jesus then organised for Jimmy to be... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I couldn't praise Cloud 9 enough. Their professionalism and compassion were outstanding, right from the first phone call to see if they could help us. We had to have our beloved greyhound Bambi put... Leggi di più
Cloud 9 vets made saying goodbye to our boy Scamp that little bit easier. From the first phone call through to the end, they were nothing short of caring, kind and compassionate. Kim the vet was amazi... Leggi di più
It was a Sunday! Animals don't plan. Euthanasia isn't easy. I phoned, and In-between tears the amazing lady sympathetically outlined costs, how it would work, phoned round her vets to find one to come... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Cloud 9 Vets provide gentle at-home euthanasia for your elderly or terminally ill pet. We are a family owned and managed organisation. Every member of our close-knit team works with dedication and commitment and we treat every call and every visit with respect and compassion. We are faithful to our objective of making home visits personal, un-rushed, peaceful and dignified . We always have the time to talk to you and will always do everything we can to support you and your pet at a time when you need us most. We work to support and help you when you need us, but we are not an emergency vet and we do not have limitless appointment times. But even in an emergency we will do all we can to help you. An emergency tends to be a crisis and our ethos is to plan a calm and respectful goodbye. Our caring team works passionately to help pet families that are facing "end of life situations" for their beloved pet companions. We provide unhurried pet euthanasia services in the secure and loving environment of your own home. We really do understand that it may be difficult to make that first call, so, our Care Coordinators are available for you to speak to, 7 days a week, from 7am to 8pm Monday to Friday and between 8am to 5pm at weekends and when you pick up the phone, we will treat your call with kindness and understanding. All Cloud 9 Vets fees are always explained and agreed in advance of booking an appointment. The Cloud 9 Way, we do our utmost to provide empathy, compassion and respect in everything we do.
Informazioni di contatto
Registered Office: Drayton House, Drayton Lane, PO20 2EW, Chichester, Regno Unito
- 08000 354 999
- contact@cloud9vets.co.uk
- cloud9vets.co.uk
4,8
Eccellente
864 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Incredible service
I couldn’t recommend Cloud 9 vets more. From the moment I contacted them, the service was excellent and I was treated with compassion from the start of a really difficult process.
The lady I spoke to on the phone was extremely helpful and made the arrangements promptly.
The vet, David (I believe from Southampton area) was absolutely incredible. Having had a previous bad experience with another of my dogs, this could not have been more opposite. David was incredibly kind and explained the process as it happened. He made some small comments that were just really beautiful and he provided our boy with the most peaceful send off. I didn’t think this process could be done in such a wonderful way but we felt at peace knowing that it couldn’t have been a nicer end for him.
24 luglio 2026
Non scritta su invito
Risposta di Cloud 9 Vets Limited
Dear Louise,
I am so grateful that you have shared you experience with us, we are so dedicated and committed to helping pet families in need and it is truly rewarding to hear that we have helped you in your hour of need.
I know that writing about such a sad event is not easy and sometimes it can feel better to not revisit it. But you kind and caring words are worth so much, your confirmation that we are helping, that we are giving the care and compassion that is required, is such an incredible reward for the work that we do.
I offer you my heartfelt condolences of the loss of your dear companion and my sincere thanks that you have taken the time to let us know that we have helped you. Thank you also for your trust.
With deep and genuine respect,
Amber
I couldn't have asked for a more peac…
I couldn't have asked for a more peac eful end for my boy Kaiser, Kim the vet was great with him and Steve from the cremation company.
Very respectful and considerate for our feelings too.
I would highly recommend both companies.
19 agosto 2026
Non scritta su invito
Risposta di Cloud 9 Vets Limited
Dear Maureen,
Thank you for trusting Cloud 9 Vets to help you in such a sad situation. being at home does bring much needed solace at such a difficult time. Being in that familiar and loving environment makes things a bit more bearable.
Your heartfelt words provide great strength and encouragement for our close knit dedicated team. Thank you so much for taking the time to write your warm words.
I offer my sincere condolences and sympathy over the loss of your dear gsd Kaiser.
Respectfully,
Amber
Caring professionals
This is my first experience with Cloud 9 Vets
and I was very apprehensive.
Reception were caring and professional.
Zoi was a blessing and made a horrendous day much more bearable for me.
I cannot praise the staff enough for everything they did for me.
9 agosto 2026
Non scritta su invito
Risposta di Cloud 9 Vets Limited
Dear Linda,
Please accept my condolences on losing your dear companion, Cupar, it would seem like you have had to make a very brave but correct decision and I am so comforted that my colleagues have been able to help you through this very difficult period. We are dedicated to making this final journey as dignified and respectful as possible, thank you so much for letting us know that we have been able to support you through an incredibly difficult time.
With respect,
Amber
We lost our beloved Meg
We lost our beloved Meg, 11 yrs old, in June.
I would like to say that from the initial telephone call to Rob coming out to see to her and then Neil coming from the crematorium I couldn't have been more impressed. The care and consideration given to us all was immeasurable and really helped at a very difficult time and we will always be extremely grateful
23 giugno 2026
Non scritta su invito
Risposta di Cloud 9 Vets Limited
Dear Anne,
Your warm and heartfelt words are so gratefully received, thank you for taking the time to share them with us. Losing a beloved companion of 11 years is so deeply painful, but I am comforted that we could help make a heartbreaking time a little bit easier to navigate.
Knowing that Rob provided such gentle care during his visit, and that Neil ensured Meg's journey at the crematorium was handled with complete respect, means everything to us. Providing that depth of consideration and compassion to your whole family during such a difficult time, is at the heart of everything we do.
Our thoughts are with you as you remember and cherish all the wonderful years you shared with your beloved Meg.
Sincere condolences,
Amber
Amazing help at a very sad time made…
Amazing help at a very sad time made everything run smoothly thank you to masie the vet that come to our home she was lovely kind and explained everything and helped our beautiful boy cross the rainbow bridge in the comfort of our home also to Phonix pet cremations for there service i couldent of asked for a better service that care x Highly recommended.
18 agosto 2026
Non scritta su invito
Risposta di Cloud 9 Vets Limited
Dear Amanda,
Thank you so much for taking the time to share such heartfelt words during what must be an incredibly difficult time. Losing a beloved member of the family is never easy, I am very much comforted that we have been able to help you when you needed it most.
Providing a compassionate, peaceful goodbye in the comfort of home is so important, and we are deeply grateful that you felt supported every step of the way.
Our thoughts and condolences are with you as you remember your dear companion.
Respectfully,
Amber
The kindest goodbye
There are no words that could truly express how grateful we are to Cloud 9, and especially to Sonia, for helping us say goodbye to our beloved cat, DJ.
Having to make the decision to let him go after almost 18 years was the most heartbreaking experience of our lives. From my very first phone call to Cloud 9 through to the care we received afterwards, every single person treated us with genuine compassion, kindness and understanding.
Sonia was exceptional. She was calm, empathetic, knowledgeable and incredibly respectful throughout. She explained every step with such care, allowing us to make informed decisions without ever feeling rushed. Most importantly, she put not only my husband and me at ease, but DJ as well.
DJ hated visiting the vet, and knowing that his final moments were spent peacefully at home, wrapped in our love rather than in the stress and fear of a veterinary clinic, is a gift that we will carry with us forever. Sonia gave him the most gentle, dignified and peaceful passing we could ever have hoped for.
Although saying goodbye was unimaginably painful, Sonia made an unbearable day feel gentle, calm and full of love. We will never forget her kindness.
Thank you, from the bottom of our hearts, for giving our beautiful boy the peaceful farewell he deserved.
⭐⭐⭐⭐⭐
20 agosto 2026
Non scritta su invito
Risposta di Cloud 9 Vets Limited
Dear Melanie,
Thank you so much for sharing such a deeply touching tribute. Knowing DJ spent nearly 18 wonderful years as a cherished member of your family makes it clear just how profound this loss is.
Making that decision is one of the hardest things a pet owner ever has to do, but giving him a calm, dignified goodbye at home - free from the stress of a visit to an unfamiliar place - was a truly selfless gift.
We are so glad Sonia and our team could offer the empathy, patience, and warmth you and DJ needed to make such an unbearable day feel peaceful and filled with love.
Our thoughts are with you and your husband as you hold onto the nearly two decades of precious memories you shared with DJ.
Sincere condolences,
Amber
At a very difficult and emotional time…
At a very difficult and emotional time staff from Cloud 9 were exceptionally kind, supportive and very caring. Debbie helped me by explaining the arrangements and organised the procedure fully. Sally the vet visited and explained what would happen and supported me throughout. Holywell pet cemetery collected my 15 year old beautiful lab named Zac and l collected Zac’s ashes the following day.
I would 100% recommend this service for their care and understanding during this traumatic time.
7 agosto 2026
Non scritta su invito
Risposta di Cloud 9 Vets Limited
Dear Hilary,
I am so grateful that you have shared such a sensitive and heartfelt review. Saying goodbye to a companion of 15 years is truly heartbreaking and losing Zac must leave a space that is so hard to fill.
I am so grateful that Cloud 9 Vets have been able to support you through every step with the kindness, clarity, and gentle care one would expect. Knowing that Zac's final moments and journey were handled with such complete dignity and hopefully respect brings some solace during such a sad time.
Please accept my sincere condolences for losing Zac.
Respectfully,
Amber
A truly exceptional service
I cannot recommend Cloud 9 Vets highly enough.
When the time came to say goodbye to our beautiful Bracken, having the option for him to be at home, surrounded by the people who loved him, meant everything to us.
From my very first contact with Lara, Cloud 9 Vets were kind, understanding and incredibly compassionate. That care continued when Zoi came to our home and guided us through one of the hardest moments we have ever had to face.
Zoi was everything we could have hoped for — reassuring, professional, gentle and caring. She took the time to explain everything clearly, never rushed us, and treated Bracken with such kindness and dignity. Most importantly, she gave us the space and time we needed to say our goodbye. We can't thank her enough.
I would also like to thank Stephen from iCare Pet Crem for his care and compassion on the day, and for the wonderful job he did preparing our boy for his return home. Knowing that Bracken was treated with such care throughout the whole process meant so much to us.
We will always be grateful that we chose Cloud 9 Vets and that Bracken’s final moments were peaceful, dignified and surrounded by love.
Thank you, from the bottom of our hearts.
13 agosto 2026
Non scritta su invito
Risposta di Cloud 9 Vets Limited
Thank you so much, Fiona, for taking the time to share such a moving and beautiful tribute to Bracken.
Saying goodbye to a cherished family member is one of the hardest moments to face, but knowing he was able to pass peacefully at home, wrapped in love and comfort and in a safe and familiar environment is such a dignified way to say goodbye.
We are so glad that Lara and Zoi could offer the reassurance, patience, and gentle dignity you, your family, and Bracken deserved throughout the process. I am most comforted that Cloud 9 Vets and our partner Icare have been able to support you through this very difficult time.
Please accept my sincere sympathy and condolences for the loss of dear Bracken.
With respect,
Amber
Thank you
When the time has finally come to say goodbye, I can’t imagine a better more compassionate way to let a precious animal go.Filipe was professional, kind and gentle and Spice passed quietly on with no fear or pain. Thank you.
18 agosto 2026
Non scritta su invito
Risposta di Cloud 9 Vets Limited
Dear Katie,
I am comforted that we have been able to help you at such a difficult time. Your heartfelt words are so warmly received by all of us at Cloud 9 Vets. Being at home certainly brings solace when saying goodbye to a beloved companion.
With sincere respect and condolences.
Amber
A gentle way out at a very sad time
From the short notice arrangement to the time and care given to my dear Dorothy I couldn’t find fault with this company. In addition I had an hour or so to spend with her before she was taken away by the crematorium service which was a big plus. In the past pets have of necessity been taken straight after the procedure. This was calm gentle unrushed. Thank you Sonia.
10 agosto 2026
Non scritta su invito
Risposta di Cloud 9 Vets Limited
Dear Fran, thank you so much for taking the time to share these kind words We work in a very emotional and sensitive area sometimes we need to hear such caring words to give us the strength and solitude to continue to provide our caring service everyday of the year.
Being able to provide Dorothy with a gentle, calm, and un-rushed passing is so important to us.
We are pleased Sonia was there to support you with such care, and that having that extra, quiet hour to spend with Dorothy before her cremation gave you the space and comfort you needed to say your goodbyes peacefully at your own pace.
Our thoughts are with you as you remember and honour your dear Dorothy.
With sincere respect,
Amber
So professional and compassionate
Cloud 9 helped my family with the passing of our family dog who we loved so much, from start to finish it was like dealing with real life angels. They were so kind and compassionate and looked after our boy so well. For being one of the worst days of our lives cloud 9 made it easier for us and I would 100% recommend using at home euthanasia over a vet practice. Thank-you to Zoe and Stephen for looking after our boy and giving him the best send off.
11 agosto 2026
Non scritta su invito
Risposta di Cloud 9 Vets Limited
Dear Gordon,
Thank you so much for taking the time to share such beautiful and kind words. Losing a beloved member of the family is heartbreaking, and we are so truly sorry for your loss. Knowing that we could bring some comfort, peace and ease to you and your beloved pet companion on such a difficult day means everything to us.
We work so hard to help families in such difficult situations. Saying goodbye at hope really is a final act of love to dear companion.
Please accept our sincere condolences.
Amber
Thank you is not enough
Thank you is not enough. Oliver our cat passed 11/8/26 w the compassionate loving and respectful care from Cloud 9. Our primary vet recommended them .We are very new to the UK from California and having all three of our pups pass in 2025 we were not sure how to arrange home euthanasia in the UK. We called and the assistance was just incredible. They even helped us arrange cremation and we already got his ashes back.
Thank you again for everything Cloud 9 you made this incredibly clear but difficult decision easier.
Steve Silverman and Jim Cannella
11 agosto 2026
Non scritta su invito
Risposta di Cloud 9 Vets Limited
Dear Steve and Jim,
First and foremost, please accept our deepest condolences on the loss of your beloved Oliver. We know how profoundly difficult it is to say goodbye to a cherished family member, and to experience this loss after losing your three pups in 2025 is a heavy burden to bear. We are so very sorry for the immense grief you have had to navigate over the past two years.
Moving to a new country brings so many adjustments, and needing to arrange end-of-life care for a pet in unfamiliar surroundings only adds to an already heartbreaking situation. We are so glad your primary vet pointed you in our direction, and I am comforted that we have been able to bring you comfort, clarity, and peace of mind during such a painful moment.
Knowing that Oliver was able to pass peacefully at home, in a familiar, loving and safe environment, hopefully brings some solace at this sad time.
Thank you for taking the time to share such heartfelt words. Your words mean so much to us and they are gratefully received by our small close knit team.
Please accept our sincere sympathy for your loss.
Respectfully,
Amber
A very peaceful passing 💙
Cloud 9 helped us through the most difficult time with our poorly boy Thompson. Ellie respectfully sorted all the arrangements including the aftercare for us. Filipe the vet was very sensitive and reassuring when he arrived at our home - we knew it was the right decision albeit the hardest. It was a very peaceful passing and it only took a few days before our dear boy was returned to us 💙
4 agosto 2026
Non scritta su invito
Risposta di Cloud 9 Vets Limited
Dear Deborah,
Thank you for sharing such a heartfelt note. Losing a beloved companion like Thompson is one of the hardest things we ever have to go through, but knowing he was able to pass peacefully at home surrounded by love hopefully brings a gentle comfort.
It is clear how deeply cared for Thompson was. Having compassionate care from Filipe and Ellie during such a vulnerable moment makes a world of difference, and it is comforting to know they helped guide you through it with the dignity, sensitivity, and respect Thompson deserved.
Your words bring strength and encouragement to all the team at Cloud 9 Vets and give us the fortitude to keep on helping pet families every day of every year.
Sincere condolences from all of us.
Amber
Kindness, patience and respect.
During an extremely harrowing time watching our dear boy decline, David from Cloud 9 couldn't have been kinder or more patient with us. He explained the process gently and with great kindness. We wouldn't hesitate to recommend Cloud 9 to anyone having to go through this heartbreaking time.
1 agosto 2026
Non scritta su invito
Risposta di Cloud 9 Vets Limited
Dear Jessica,
Thank you so much for taking the time to share your experience during such an incredibly difficult time. On behalf of David and the entire team at Cloud 9, we send you our heartfelt condolences on the loss of your dear boy.
Saying goodbye to a cherished pet is one of the hardest moments a family can face. We are truly humbled that we could offer you clarity, gentle guidance, and comfort when you needed it most. Your kind words mean so much to all of us at Cloud 9 Vets, I am comforted that we have been able to support you at such a difficult time.
With respect,
Amber
Second time I have used this service
Second time I have used this service. First time my dog hated the vets and I didn’t want fear to be his last memory. Second time my dog was 62kg and I wasn’t about to push and shove her into a car, whilst she was deep in sleep at home.
Both dogs crossed the rainbow bridge so peacefully, at home, being cuddled and no stress at all. It was the perfect passing each time. The vets are lovely, nothing is too much trouble.
Our large dog, we used the cremation service. Again, so caring and dignified. Thanku.
Thank you Santander credit card too! Who cares. Some things are more important than money. I can sleep at night knowing I did the best for my best friends that we will miss forever and ever 💔
Thanku cloud9
6 agosto 2026
Non scritta su invito
Risposta di Cloud 9 Vets Limited
Dear Amanda,
Thank you so much for trusting Cloud 9 again during such a profound moment. To be given the responsibility of helping both of your beloved dogs pass peacefully at home, wrapped in love and comfort, is an honour we do not take lightly.
Your kind words about our vets and cremation team mean the world to us. Providing a peaceful, stress-free and dignified farewell, without the fear or discomfort of a car ride, is at the very heart of why we do what we do. You gave both of your best friends the ultimate final gift of love, warmth, and comfort.
We understand the heartbreak of loosing them, but we hope you find comfort in knowing you truly gave them the perfect passing. Thank you for your trust, and our thoughts are with you as you remember your dear companions.
With heartfelt sympathy and gratitude,
Amber
Absolutely the best we could have wished for.
We called on cloud 9 to come out to put our dear Murphy to sleep, he had cancer. The vet that came out was David, I must say he was excellent. He didn't rush and gave us all the time we needed, and explained everything that he was doing. Murphy knew nothing about it, it was so peaceful. We couldn't have wished for better. I would definitely recommend cloud 9 from the 1st phone call to ringing to make the final appointment the staff were excellent and very caring. We would definitely use cloud 9 again.
5 agosto 2026
Non scritta su invito
Risposta di Cloud 9 Vets Limited
Dear Helen,
Thank you so much for your lovely words, especially at such a sad time. On behalf of all of us at Cloud 9 Vets, please accept our sincere condolences on the loss of your dear Murphy.
Facing a cancer diagnosis and saying goodbye is painfully hard, but knowing that Murphy’s passing was so calm, gentle, and peaceful brings great comfort. We are so grateful to know that we have helped make such a difficult moment slightly more bearable and as gentle as possible for you and Murphy.
Thank you for your trust in Cloud 9, from your very first phone call to the final appointment. That is everything we aim to do. We are holding you in our thoughts as you remember and honour your dear companion.
Respectfully,
Amber
I booked home euthanasia for our…
I booked home euthanasia for our family's much loved little girl cat,Jasmin for the 6th July. This was reluctantly booked due to her vet refusing pain relief for her advanced squamous cell carcinoma. Jasmin was 19 years plus old. I booked this because l did not want her to suffer the trauma of a visit to the vets and felt this would be a better option. Juliette the vet came for the procedure which was explained to both me and my daughter. I was told Jasmin may vomit due to the sedative given before the procedure. My main concern was that it should be quick and not to alarm Jasmin. However unfortunately once given the sedation, Jasmin jumped off my knee and vomited in the corner of the room. She then slumped down on one side with her leg under her in an awkward position.I asked Juliette could l pick her and she said no because Jasmin should be upright if she vomited again. The vet after a few minutes picked Jasmin up and gave me her to hold whilst the final injection was given. This was placed in her kidneys. I feel l must put a poor review on for this company because it states "gentle euthanasia" on its website. I do not feel that this was the case for Jasmin. I had to watch her suffer, unable to pick her up in her last moments of life and this is an image l find difficult to forget. I booked cremation with this company also. A lovely man came to pick Jasmin up after the vet left but this was only 6 minutes after her passing. I felt this was not enough time to spend with Jasmin. I will think again about home euthanasia in the future for any pets l have as it is an extremely drawn out process and very distressing.
6 luglio 2026
Non scritta su invito
Risposta di Cloud 9 Vets Limited
Dear Dee,
I am extremely distressed to read your review, I would like to investigate this further and call you rather than discussing personal issues on Trustpilot. Our home euthanasia is not designed to be a quick event, it is a slower process to allow you to say that last goodbye, whilst Jasmine drifted into a sedated state. Jasmine would neither be aware of not feel the final euthanasia injection. Some cats can feel nauseous after a sedation especially at her advanced age and I understand that this is not pleasant. I understand that poor Jasmine was very poorly when our vet arrived with you and I am sorry that Jasmine did vomit, that is not nice to see, but would have been a reaction to the drug combined with her failing health and her 19 years.
I can see that Neil arrived approximately an hour and a quarter after the vet, to collect Jasmine, I am so sorry you felt that that was too quick, he is indeed a lovely person and would have been more that happy to wait for you.
We will call you to discuss the visit, in order that we can better understand your distress. We try so hard to make everything work as well as we possibly can, I am so sorry and desperately disheartened.
Please accept my sincere condolences over the loss of your dear cat and long-time companion.
With respect,
Amber Jasmine
Outstanding companionate service
I have never experienced a more seamless, professional, compassionate and timely service in anything more than we have from Cloud 9 and everyone connected with them. From the very first phone call with Debbie who just made me feel we were doing the right thing using Cloud 9 to the wonderful vet Sally, who came out to help us guide our precious girl Heidi over the rainbow bridge and then to Alan who came to collect her and take her to Holywell Pet Cemetery. Everyone we encountered were clearly made for the job they are doing. We were able to collect Heidi the following day. An outstanding service and Highly recommended. Thank you to all involved. ♥️
17 luglio 2026
Non scritta su invito
Risposta di Cloud 9 Vets Limited
Dear Karla,
Please accept my heartfelt condolences over the loss of Heidi. Your review of our services is so appreciated by all of the team at Cloud 9 Vets. We strive to be professional, compassionate and respectful with every person that contacts us, I am so comforted that we have supported you through this emotional time.
I understand that writing a review for such a service must be so difficult, we are extremely grateful that you have taken the time to do so. We work within such an emotional area and being given confirmation that the values that we aspire to provide everyday of the year, is so heartening and encouraging.
Thank you so much. I am glad that you have been able to say a dignified and respectful goodbye to your dear Heidi in the loving environment of your own home.
Sincere condolences,
Amber
I would t use this service again
I’m guessing my Kiki was the unlucky one as so many good reviews . The experience of my dog being put to sleep I felt was extremely inhumane she had a very large injection pushed into her heart and she died with a loud distressing scream and went all stiff with the pain like a heart attack . This image I cannot get out my head I chose this option so she could go peacefully and more comfortable but it was quite the opposite to what she got .
I’ve never experienced this ever in a vets they have just gone to sleep peacefully . My
Girl was such a quiet dog she never made a fuss the whole time she was ill . I never ever complain but every night I go to sleep I can hear that scream and see that image 😢
This was Thursday the 9th July 2026 Ref No.: 26070901DAR Kiki
9 luglio 2026
Non scritta su invito
Risposta di Cloud 9 Vets Limited
I am distraught by your words, but I am unable to identify the booking from your review, which I need to to investigate, all pets are fully deserted prior to a euthanasia injection, please get back to me to me to allow me to verify the booking and investigate the issues.
With sympathy,
Amber
DON'T RELY ON THEM!
Believing their website that they can perform euthanasia at home throughout the UK is in fact a lie. I called today to be told they don't have anyone in South Wales and no one available in Bristol who could do it. Heartbreakingly disappointing. You specifically say you cover Cardiff!!!!
11 luglio 2026
Non scritta su invito
Risposta di Cloud 9 Vets Limited
I have requested more information from you via Trustpilot in order that I could identify your call and investigate further, sadly I have not heard anything back from you. (added 27th July)
We have not lied, our web site is clear "You can currently find us across *much* of the United Kingdom..."
"If you wonder whether we can provide a home vet visit where you are, do get in touch at your earliest convenience."
We did not have anyone available that could travel to you at the requested time, I would still like to investigate this further and listen to the calls you made to my colleagues. We help many pet families every day of the year, I am sorry we could not find an appointment for your pet, investigating this case will help me improve our services.
It is so bitterly disappointing to receive such a poor review when you have not used our services. Please provide me with more information in order that I can follow up on this.
We do not profess to cover the whole of the UK, on our website we write "It is Cloud 9 Vets *vision* to be able to provide the same supportive and caring in home vets services to all of the UK"
"You can currently find us across *much* of the United Kingdom, and we are continuing to expand our coverage day by day."
"If you wonder whether we can provide a home vet visit where you are, do get in touch at your earliest convenience"
We are not in every part of the UK, which we are clear about, and at times our vets in the areas we cover, may be booked, so we can never guarantee that an appointment time will always be available, I do not think anyone can.
We are here 365 days a year doing our utmost to help as many pet families as we can, there are fewer vets providing home services and we do all we can to arrange home euthanasia visits. It is so incredibly disheartening to all of the dedicated vets and support staff to receive a 1 star review because we may not have available appointments at a particular time or in a specific location, we do not claim to be in every part of the nation and I believe it is somewhat unfair to punish us for that, but I am still sorry that we are not in as many places as we would wish, I sincerely apologise for that.
I am so sorry that you are faced with an end of life situation for your pet, I understand and have experienced the pain of that, it saddens me.
With respect,
Amber.
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.