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Valutata 1 stelle su 5

I spent almost two hours trying to setup a free tier account for my bots projects. The whole register process is super agressive. They forced me to do strict bank card verification, sms, and put all m... Leggi di più

Valutata 1 stelle su 5

This is hands down the worst customer support I've ever experienced. I have talked to several live agents, and I can't gain access or delete my account because of 'internal' tickets.

Valutata 1 stelle su 5

Terrible experience. I used the cloud for a few days, but at one point it stopped working. I couldn't log in to the panel, despite resetting my password several times. I finally contacted support, and... Leggi di più

Valutata 1 stelle su 5

They are scammers. They just take active credit card information that has no OTP checking and then suddenly started charging you using 3rd party gateways. What a scam! How they even exist! Be aw... Leggi di più

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Pessimo

TrustScore 1.5 su 5

49 recensioni

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Tutte le recensioni

(49)

17 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Oracle closed my account because I wanted to give them money!

I have had my account since 2020 and have servers running it with no problem. A week ago, I wanted to upgrade from the free tier to pay-as-you-go because I was planning to increase the traffic and was getting the account ready.

They rejected my credit card, so I contacted the support to help me solve it. Just 5 minutes ago, I got this from them.

>We have escalated your account for review and will get back to you as soon as possible.
>Thank you for contacting us regarding your account. We have escalated your account for review and it was determined that it will remain closed. This decision is final.

which is WTF! My account was working fine for years before I contacted you!

So I guess the moral of the story here is to get ready for Oracle to delete your server with no warning, even when you're trying to give them money!

I tried to reach out to them, but don't expect any good news!

26 marzo 2025
Non scritta su invito
Valutata 1 stelle su 5

Not been able to create account since…

Not been able to create account since it has been stuck in "pending review" for over a month. I tried to create an account for support (a bit dumb how it's a separate system) but the system says my email address is invalid so I can't create an account to contact support (nothing is unusual about my email address). UX is poor overall but not surprised with Oracle

24 gennaio 2025
Non scritta su invito
Valutata 1 stelle su 5

Totally AVOID oracle cloud!

Totally AVOID oracle cloud!

I've spent 2 months learning how to use their products, creating some Always Free things there like an object storage bucket or a small computer instance and then I was just locked out of my account.

When asking their support I got the same answer like the account was terminated and no reason provided. I cannot get my data but also I cannot use the account for paid products for example. What kind of stupidity is this? Why just didn't deleted my products (if they don't like it), but allow me to use the account for paid ones?

Very disappointed!

21 gennaio 2025
Non scritta su invito
Valutata 1 stelle su 5

Randomly deleted my account

Randomly deleted my account and all they could say was

"Please be informed that your account has been terminated by the system. Unfortunately, we are unable to provide specific details or restore/reactivate your account."

i'm now completely unable to use their service

10 ottobre 2024
Non scritta su invito
Valutata 1 stelle su 5

They terminate the account no matter…

They terminate the account no matter what you have in there, be very careful when having anything in here as they may remove it without notice.

Their support is the worst and cuts the chat, they aren't willing to help, they just follow their script.

AVOID AT ALL COSTS

24 giugno 2024
Non scritta su invito
Valutata 5 stelle su 5

Really good

I have been using Oracle Cloud services for two months now and I have been really satisfied with the service. Powerful Virtual machine instances and fast support. Managing networks, virtual machines, etc. is straightforward in the Oracle Cloud interface.

8 giugno 2024
Non scritta su invito
Valutata 1 stelle su 5

Bad user experience.

- Bad user experience.
- Slow performance.
- My tenant was deactivated unexpectedly without notice.
- Cannot register a new account due to fraud suspicion?? Seriously, genius?
- If you're looking for a reliable service, don't trust them. Use another service instead. Even using as a playground is not recommended.

21 marzo 2024
Non scritta su invito
Valutata 1 stelle su 5

Absolute garbage company, Do not store anything important on here

Absolute garbage company, I was using their service for months on end without any issues and they just suddenly terminate my account without notice, its not even clear they terminated my account because it just said "You don’t have permission to view these resources in this compartment. Try another compartment, or contact your administrator for help."

I can't even delete my account because apparently I can't delete it when its disabled why can't they just fully terminate my account. Also I can't contact support becuase my account needs to be active to connect my support account

DO NOT USE THIS PROVIDER TO STORE ANYTHING YOU CANNOT AFFORD TO LOSE, KEEP BACKUPS ON OTHER PROVIDERS

29 novembre 2023
Non scritta su invito
Valutata 1 stelle su 5

Oracle Cloud is something to avoid!

Oracle Cloud is something to avoid!

System terminated your account and unfortunately we can't reactivate or restore the account and do not know the reason for termination. Thank you for chatting with us. Have a good day.

After having used the service for a few days and familiarised with the features, that's all I ever got for not being able to log in again.

16 novembre 2023
Non scritta su invito
Valutata 1 stelle su 5

Total scam

They disable accounts for no reason, without a notice, and their customer support refuses to provide an explanation.

12 luglio 2023
Non scritta su invito
Valutata 1 stelle su 5

asif wont tell me why my account has…

asif wont tell me why my account has been closed for no reason

System terminated your account and unfortunately we can't reactivate or restore the account. Thank you for chatting with us. Have a good day.

Had issues logging in and problem after problem.

DO NOT USE THEM!

11 giugno 2023
Non scritta su invito
Valutata 1 stelle su 5

If it's too good to be true, it probably isn't.

I was very amazed by their always-free services and they looked very shiny to me. A1 Flex is 4 OCPUs and 24 GB of RAM, for free..? oh my god Oracle you are too generous!
But.. There is a catch, and that is: You won't indeed be charged by that, but your account will be cancelled randomly without any reason. It sounds weird, but this happened to me. In fact, it happened to a lot of people too. Check medium for this (can't post external link).

My account had 18 days left in trial and I had 2 test websites hosted there. I wake up in the morning, and I find this email:
"
Your Oracle Cloud Free Trial has expired

DEAR CUSTOMER,
Your Oracle Cloud Free Trial promotion ended on Saturday, June 3, 2023 12:38 a.m. Coordinated Universal Time (UTC).
The data and cloud account content that you created during the Free Trial period can be retrieved until Sunday, July 02, 2023. For instructions, visit Information Center for Administrators on My Oracle Support and scroll to the bottom of the page to view "Additional Termination Instructions for your Cloud Service".

Your access is limited to Always Free Services only. Your Always Free resources will remain available to you as long as you actively use your account. Your other resources will be reclaimed unless you upgrade to a paid account.

Upgrade to a paid account to have access to all Oracle Cloud Services, customer support and other benefits of paid services. Oracle Cloud offers Pay As You Go billing.
"
They gave me 0 reason on why this happened. When I visited their " Information Center for Administrators " and tried to log in, they refused my credentials which I'm sure 100% is correct.
I contacted their support, and oh boy, what a waste of time that was.
Agent (precisely, a bot) just pasted an automated response that does not help at all and closed the session:
"
System terminated your account and unfortunately we can't reactivate or restore the account. Thank you for chatting with us. Have a good day
"

When I checked other people who had this issue before, I see the dates of their problems to be in 2021. That's 2 years from now and this issue is still happening. What does that mean? It means it is not a bug in the system. This is a systematic process done by Oracle for some internal corporate BS we are yet to know.

The bottom line is:
Don't repeat my mistake and go to Oracle blindly. They offer so much good stuff for free, and you won't be charged for it, but you also won't have them because you are going be get cancelled. And, when you do, don't expect understanding support to handle your case. When it's gone, it's really gone.

3 giugno 2023
Non scritta su invito
Valutata 1 stelle su 5

Confusing site with bad support

Confusing site with very bad UI.
Absolutely HORRIBLE experience when you wanna delete your account. Special key because I had trouble logging in, no personal support available and bad help Center. They should be sued for this

18 agosto 2022
Non scritta su invito
Valutata 1 stelle su 5

Oracle Clous - cannot be trusted

I created a free trial/always free account. I installed wordpress spent a week building the site. A week later they deleted the site and data with no notice and with no way to get the data back. Contacted support, who just say cannot restore your data and cut the conversation. Will never use oracle again. Was just about to send to client who would have upgraded to paid subscription, their loss.

20 gennaio 2023
Non scritta su invito

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