CLIPOP Recensioni 1.618

Risposta di CLIPOP

8 dic 2025

Dear Roseanna Kelly,

Thank you for sharing your experience. We are truly sorry to hear that your product arrived damaged and for the frustration this has caused.

We would like to clarify that we have not received any previous messages from you, which suggests there may have been a technical issue. Please rest assured that we are committed to resolving this quickly.

In order for me to best assist you, could you please send us some clear images of the damaged item and box? We appreciate your cooperation in providing the necessary information and we will make sure to address this issue as quickly as possible.

We sincerely apologise for the inconvenience and appreciate your patience while we put this right.

Best regards.

CLIPOP Customer Service.

Risposta di CLIPOP

8 dic 2025

Dear Gavin Baecke,

Thank you for taking the time to share your experience.
We sincerely apologise to learn that your chair arrived without the necessary fixing components, and that both replacement parts subsequently dispatched were incorrect. We fully understand the frustration and disappointment this has caused, particularly as these issues rendered the product entirely unusable.

We once again offer our deepest apologies for the inconvenience caused. This falls far short of the service standards and quality we strive to deliver, and we deeply regret that despite multiple attempts, we have been unable to resolve your concerns.

Rest assured, we are fully committed to rectifying this matter. Whether through a replacement shipment or a refund, we will ensure the issue is properly addressed.

Thank you once again for your patience and feedback. We pledge to resolve this matter satisfactorily and restore your confidence in our service.

Best regards.

CLIPOP Customer Service.

Risposta di CLIPOP

5 dic 2025

Dear Lee Maclean,

Thank you for sharing your experience with us. We are deeply sorry that your order arrived damaged and that our service fell short of your expectations. We fully understand how upsetting this must be, especially after paying for shipping protection and investing nearly £500 in your purchase.

Your feedback is very important to us, and we want to assure you that your case is being treated with the highest priority. While our initial offer was based on standard policy, we recognise that the extent of the damage requires a more appropriate resolution. We are now reassessing this and will provide you with updated options—either a full replacement or a refund.

Please also note that our standard response time is within 2 working days. We sincerely regret that you experienced slower replies and will work to ensure you receive timely communication moving forward.

We truly value your patience and trust, and we are committed to making this right for you. Thank you again for bringing this to our attention—we will be in touch shortly via email with the next steps.

Best regards.

CLIPOP Customer Service.

Risposta di CLIPOP

15 dic 2025

Dear Annika Whittle,

Thank you so much for taking the time to share your feedback, and for your kind words regarding our customer service team. We truly appreciate your understanding and patience.

We completely understand how you feel about being unable to receive a replacement vanity right away due to it being temporarily out of stock. Please rest assured that your exchange request has been duly recorded. Once the item is back in stock, we will contact you immediately and arrange for a brand-new product to be sent to you as soon as possible.

In the meantime, if you have any further questions or need additional assistance, please feel free to reach out to us at service@clipop.eu.

Once again, thank you for your patience and support. We look forward to providing you with a fully satisfactory experience very soon.

Best regards,

CLIPOP Customer Service