Clickhost Recensioni 

38
TrustScore 4.5 su 5

4,7

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Recently switching to Clickhost, the customer service was responsive and user-friendly throughout. Then it became clear that we had a major issue relating to our WordPress website, which was unrelate... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

From the moment i switched my hosting to Clickhost it was a massive weight lifted off my shoulders. I hadn't been happy with Bluehost for years and they had become so expensive whilst offering less... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I hate to be leaving one of those unrealistically fanatical glowing reviews but honestly there's no other way to describe the experience so far with Clickhost. Everything has been a breeze, and suppor... Leggi di più

Valutata 5 stelle su 5

Enquired on best way to bring across old domain without affecting current setup. Quick and clear feedback via online chat and the whole thing was up and running in an hour or so. No attempt to over... Leggi di più

Dettagli dell'azienda

  1. Impresa di web hosting
  2. Provider DNS

Scritti dall'azienda

Our mission is to provide the fastest, easiest to use and most reliable website hosting service backed by a local friendly team of experts. We believe innovation is the next natural step for progression in the web hosting space and we thrive on customer feedback to help us grow in the right direction.


Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

38 recensioni

5 stelle
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4,7

Tutte le recensioni

(38)

0 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

A personable and human experience

I've experienced so many other businesses burning their candle from both ends. Simply put, they cut their costs to achieve a short-lived profit. This comes at the expense of the final quality of their service for their customers. Not Clickhost.

I know that Clickhost is going to be the diamond standard for web-hosting in Australia. From my amateur experience of teaching myself web-development, there's gaps in my knowledge. They filled in the gaps for me. They had timely answers to all my questions and concerns (literally within a minute or so).

Please stick around for the long-game Clickhost, I cannot imagine being provided with a service of higher quality than yours.

A genuinely personable experience amidst an otherwise automated, cost-cutting industry.

If you're not already convinced, their Dashboard UI is extremely friendly to navigate and I would've happily paid triple what I did.

21 novembre 2022
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Valutata 5 stelle su 5

Clickhost are amazing !

Clickhost are amazing ! My website became popular on reddit, not even an issue, not a problem at all. Fantastic speed, support, that answers within minutes. Couldnt ask for anything better !

14 ottobre 2022
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Risposta di Clickhost

Thanks for the review Paul! Very much appreciated. Congratulations on the success too, there couldn't be a more worth-while website seeing the traffic in my opinion. Keep up the great work!

Valutata 1 stelle su 5

Clickhost NOT all that

Registered a domain through Clickhost.com.au 3 days after updating DNS settings my website was still not available. Logged a ticket with support, they replied saying not a problem on their side. Website host insisted issue was with Clickhost.

Took my business elsewhere, within a day DNS was working fine.

7 settembre 2022
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Risposta di Clickhost

Hi Bill,

I'm sorry you didn't enjoy your experience with Clickhost. It fills me with so much disappointment and I'm very sorry to hear you weren't happy with our support.

I will however note that we replied to your ticket no more than 2 minutes after you lodged it to us 11:37am -> 11:39am on 17/8 and let you know the domain wasn't pointing to our Free DNS nameservers. I also provided instructions on how to fix this and get your domain resolving in no more than 3 clicks in our dashboard. Unfortunately, we didn't hear back from you after this.

I know logically we'll never be able to make every customer a 5 star-happy customer, but if we could have done something different here to offer you a better experience, I would genuinely love to hear from you with no hard feelings about this review.

Please do get in touch with me if you'd like to chat about this further.

-AA

Valutata 5 stelle su 5

Clickhost ..... could not be happier

We have been in the hosting game for over 15 years. Coming from Netlogistics and Netvirtue. After either of them got sold service got rather "interesting" and the last ones told us we have to leave as they don't offer dedicated servers like we have. So with 8 weeks before we got shut down it was time to find a new provider that offers fast, AU based servers with great support. Thanks to whirlpool we found the Clickhost guys and it's been a blast so far. They offered to move our 150 accounts but we opted to do it ourselves if they are willing to help so we cloud stage the move. No question was unanswered and response time is incredible. They setup redundant DNS for us which we never got an option to with any other host and any problems we ran into got fixed within minutes. Sometimes I felt bad emailing support late or on a weekend but bang 2 minutes later there was a reply. Our dedicated server is flying fast and we cloud not be happier. We are a small business ourselves and operate on word of mouth and good client relationships and this is exactly what these guys are doing.
So if anyone is looking for a reliable AU based provider.......Clickhost are the guys to use.

As always we can just hope they don't grow too fast and sell this niche hosting business.

9 agosto 2022
Non scritta su invito
Valutata 5 stelle su 5

Just ask Tina, Clickhost are "Simply the best"

Fast servers, ridiculous chat support speed and a nice looking admin console to boot.
Clickhost are our new favourite hosting company, and long may they be in business, because its great to have your websites in safe hands.
Do yourself a favour and port your websites across to Clickhost, you wont be disappointed.

13 giugno 2022
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Risposta di Clickhost

We're certainly here for the long haul. Thank you for your support Andy!

Valutata 5 stelle su 5

Clickhost provide World class support!

Clickhost provide World class support!

I am most impressed by the speed of the service and support. Tickets are answered within a few minutes with actual knowledgable staff and sometimes even by the CEO. The Web server speed is fast and i have no issues recommending Click host. I run a web design agency and have never experienced a service like this before.

14 maggio 2022
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Risposta di Clickhost

Hi James, thank you for having our back! We appreciate you.

Valutata 5 stelle su 5

ClickHost is 100% the real deal - AAA+

Absolutely happy-as with ClickHost - so glad I found them.

I was previously with Netvirtue for at least 8-10 years if I recall correctly. I am not a big client for most hosting providers in the grand scheme of things, a few domains, some web hosting and emails. I also use the SpamExperts addon as well instead of the usual free spam clients - as it pretty much eliminates spam entirely and it costs about the same as 1 cup of coffee per month so well worth it.

I am happy to pay for a service that is local (Aus), well supported and reasonably priced, Netvirue was all that and more which is why I was with them for so many years. Sadly though all good things eventually come to an end, and VentraIP purchased Netvirtue in 2021. Of course as you would expect things changed - but not for the better in this case.

Now as others have mentioned in their reviews here - ClickHost is run by "some" of the same people from the old Netvirtue and being as I was with Netvirtue for so long - that tweaked my interest straight away. I found out about them through Whirlpool Forum and I switched over almost immediately!

The ClickHost service is AAA+ as you would expect, as is the speed and they have all the features you could need. So I am basically loosing over a year on the "taken over" VentraIP plan - meh, but I am not in any way bothered by that to be honest as its well worth the benefits of moving.

Whether you are fed up with your current provider and plan that was thrust upon you from a "takeover" :) or you are just looking for a GOOD, reliable, fast web hosting/email provider, then you definitely need to give ClickHost a go, and you will not be disappointed. I could not be happier with things now, its basically back to how it was before when I was with Netvirtue and I'm so confident that the ClickHost service is as-good, I purchased another 3 year plan with them!

There are lots of providers out there, many I am sure are cheaper, but NONE will provide the level of service and performance and features that ClickHost do for the price you pay. These guys are the best!

14 maggio 2022
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Risposta di Clickhost

Hi Mark, Much obliged. Thank you for taking the time out of your busy day to write such a thorough review. Your review really encapsulates everything we're working hard to accomplish.

Valutata 5 stelle su 5

So glad I found ClickHost after being forced back to VentraIP

I was with VentraIP years ago but left due to poor technical support which affected my business. I stumbled onto Netvirtue web hosting at the time and they were amazingly good - I really appreciated the quick support and especially the online chat support (based in Canada) at any time of the night genuinely caring about resolving any issue as fast as possible. I don't have many technical issues, but when I do I want it resolved as it impacts me... obviously. The Netvirtue team would "hand hold" until everything worked correctly.

Fantastic... until VentraIP bought them and migrated me back to them... even with lots of emails from their CEO promising to have improved on their service... they still don't get it.

On the day of migration back to VentraIP, everything failed on ALL of my sites and emails. I put in a suport ticket and was greeted with a message that said that if I wanted a faster response, I would have to pay $7.00 or $8.00! They caused the problem, but I would have to pay to have it fixed quickly. Outrageous. It went quickly downhill from there, actually super slowly. Nineteen hours after my ticket was put in, I finally received an response from someone who didn't understand the problem, and then asked for clarification that was already in the original ticket. Four days later, still nothing was fixed. And trying to escalate to the senior Technical Manager or even the CEO was outright refused.

Oh I missed Netvirtue... and I luckily found mention of them on Whirlpool forums. The same core technical team from Netvitrue were now at CLICKHOST.

I can vouch that this ClickHost team really get it! They understand what GREAT CUSTOMER SERVICE means, and they truly care about the customer and getting things working quickly. They go beyond what is required, and they DO IT FAST and PROPERLY. And I greatly appreciate it.

I immediately signed up for 3 years... and that's because they don't have longer terms.

Thanks to Dean and his entire ClickHost team. I feel as part of the family.

9 maggio 2022
Non scritta su invito
Valutata 5 stelle su 5

Moved from VentraIP (former Net Virtue customer)

We moved from VentraIP to Clickhost because of a lack of service and server performance after they took over Net Virtue. The website performance has skyrocketed since we moved. Our website is now scoring 81/100 for Mobile and 100/100 on Desktop on Google PageSpeed Insights. And customer service/support is at Net Virtue levels which means it's the best you can get without any nonsense.

Whatever VentraIP has done after taking over Net Virtue has been an utter disaster from start to finish. You know a web host is not good when they "migrate" your website during the Christmas holidays and the migration results in your entire website being delisted from search engines.

Thank you very much Dean and Adrian for all your great work.

27 aprile 2022
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Risposta di Clickhost

Thank you so much for taking the time to leave this excellent review. We very much appreciate it.

Valutata 5 stelle su 5

Originally a NetVirtue customer

Originally a NetVirtue customer, migrated to VentraIP after the acquisition. Migration to ClickHost was super simple and took 13 minutes from the time I submitted my ticket (At 12:43am no less!) to being able to change my nameservers. Excellent customer service and support.

25 aprile 2022
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Risposta di Clickhost

Thank you very much for your review Luke. :-)

Valutata 5 stelle su 5

Click Host.. Great service

Great service
I'd highly recommend Click Host to any potential customer looking for quality Australian hosting with excellent support.

Craig

17 aprile 2022
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Risposta di Clickhost

Cheers for your review Craig, we very much appreciate your support!

Valutata 5 stelle su 5

Hey Don

Hey Don. Have you ever tried giving 2 stars to something in your life? I am not sure why you would try hosting in Australia in the first place. But while you are at it, why not review them all, because there are none here cheaper than this.

29 marzo 2022
Non scritta su invito
Valutata 5 stelle su 5

Great customer service

I am new to building websites, I am very lucky that I stumbled upon ClickHost. They have gone above and beyond in their customer service.

29 marzo 2022
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Risposta di Clickhost

Hi Chris, thank you so much for your review. We very much appreciate your feedback. It goes a long way! :-)

Valutata 5 stelle su 5

Click Host is THE BEST Australian Hosting

Click Host is THE BEST Australian Hosting service out there. The customer support is beyond unreal and unchanged since their Net Virtue days. You know you are in very good hands when even their CEO calls ya on Saturday late evening to apologise and fix a problem you are having. Comparing VentraIP Premier+ with Click Host Business Plus, you get a lot more bang for your buck with Click Host. It takes only minutes for hosting to be ready after purchase. Don't worry about any dramas, because the Click Host team has got ya back. Need custom stuff done to your server? Give 'em a shout, and they'll sort ya out.

VentraIP vs Click Host:

- We experienced massive delays on VentraIP (we shaved 3-6 seconds off load times with Click Host)

- We experienced various issue with search bot indexing on VentraIP servers (issues resolved after moving to Click Host)

- 20-30 minute wait times on VentraIP live chat (1-2 minutes on Click Host)

- 1-2 hours wait times on Ventra IP tickets (15-30 minutes on Click Host)

Pay to jump the queue? Ventra who? ;)

28 febbraio 2022
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