Clement Browne Recensioni 807

TrustScore 4.5 su 5

4,6

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Valutata 5 stelle su 5

Smooth process from first enquiry to installation. Excellent communication throughout our order. Steve the fitter was polite and has done an amazing job. We had Clement Browne shutters fitted abou... Leggi di più

Valutata 5 stelle su 5

From initial visit to fitting the process has been faultless samples recieved sales visit was not pressurised at all. Andy the fitter arrived early waited outside untill start time, came alone whic... Leggi di più

Valutata 5 stelle su 5

This is now the third time we have engaged Clement Browne to fit shutters. This time it was just one window, but the previous two occasions added up to over 10! Why have we come back? Because quite si... Leggi di più

Valutata 5 stelle su 5

the whole experience with clement browne is pleasant from start to end. the sales consultant & the measuring engineer are both punctual, nice & knowledgeable. we are particularly impressed by the work... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di articoli per finestre

Scritti dall'azienda

We manufacture, supply and fit beautiful window shutters.


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

807 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 50% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

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Valutata 1 stelle su 5

Avoid

I would avoid this company at all costs. The shutters fitted failed within the first six months. This included cracking of the veneers, failure of the locks and the Louvres falling out of the frame. The installer revisited the house and confirmed the faults were due to the factory. However the company dragged out the complaint for 8 months. They are now claiming the faults are not covered by the warranty. I am now haloing to escalate to the small claims court. Avoid

25 marzo 2026
Non scritta su invito
Valutata 5 stelle su 5

Smooth process from first enquiry to…

Smooth process from first enquiry to installation. Excellent communication throughout our order.
Steve the fitter was polite and has done an amazing job.
We had Clement Browne shutters fitted about 10 years ago and they’re still as good as new, this was our return visit to have them installed in two more rooms. We wouldn’t go anywhere else.

16 marzo 2026
Non scritta su invito
Valutata 5 stelle su 5

Clear process from day one

A fantastic experience throughout. The initial Zoom studio appointment was extremely helpful and made the whole process clear and straightforward. Steve managed both the survey and fitting with professionalism and care, leaving everything neat and tidy. The shutters are excellent quality and we'd happily use Clement Browne again.

7 marzo 2026
Valutata 5 stelle su 5

The service was exceptional from start…

The service was exceptional from start to finish. Darren's workmanship was meticulous, and he left everything spotless once the installation was complete. The shutters are superb quality and have genuinely enhanced our home. We wouldn't hesitate to recommend Clement Browne.

5 marzo 2026
Valutata 1 stelle su 5

Avoid this company

I was initially given a guide quote of £2,651.20 for shutters through Clement Browne’s online system and Zoom consultation, which I was happy with and prepared to proceed on that basis.
However, after paying £95 for a measuring appointment, the final quotation increased significantly to £3,777.80 — over 40% higher than the original guide price. While I appreciate that final pricing may vary following an in-person survey, the scale of the increase was unexpected and not adequately explained beforehand. The website states that prices may vary depending on factors such as shutter configuration and tilt mechanism, but this does not sufficiently prepare customers for such a substantial change in cost.

I was also disappointed with the communication throughout the process. I struggled to get through on the telephone to discuss my concerns, which added to the frustration of trying to resolve the issue.

In addition, the £95 measuring fee is retained even if you choose not to proceed. While it is described as deductible from the final balance, I do not believe it was made sufficiently clear at the time of booking that this fee would be non-refundable if the final quotation turned out to be significantly higher than the guide price.

I have attempted to resolve this directly with Clement Browne but remain disappointed with the outcome.

Overall, the lack of pricing transparency, difficulty in communication, and the way the survey fee is handled left me feeling very disappointed with the experience.

3 marzo 2026
Non scritta su invito
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Risposta di Clement Browne

Hi Freya,

Thank you for taking the time to share your feedback. I’m sorry to hear that the experience did not meet your expectations.

The guide price provided through our website is generated from the measurements and product options entered by the customer and is intended to give an initial estimate only.

The purpose of the paid site survey is for our surveyor to attend the property, take precise measurements and confirm the final configuration and specification before a formal quotation is issued.

In this instance the measurements used for the guide price and the final survey measurements differed, and the specification selected during the survey also changed. As a result the confirmed quotation differed from the original guide estimate.

The £95 fee relates to the professional site survey and technical specification service carried out at the property. This includes a surveyor travelling to the property, completing detailed measurements and confirming the final specification required before any order is placed. Where a customer proceeds with an order this fee is deducted from the final balance.

In this case we were pleased to arrange the survey following a recommendation after previously completing two installations for your mother, and we travelled to Newcastle to carry out the survey as requested.

We always aim to make the process clear and transparent and are sorry that this was not your experience on this occasion.

Kind regards,

Jason
Clement Browne

Valutata 5 stelle su 5

Highly recommended

We had a lot of work done in our home and the service was absolutely fantastic. Darren was professional, tidy, and took great care throughout the installation. The shutters are beautiful and regularly admired by neighbours who often stop to comment on them.

3 marzo 2026
Valutata 5 stelle su 5

First class service

I highly recommend Clement Browne for their first-class service. From the initial studio appointment and on-site visit through to the final fitting, everything was handled smoothly. The shutters look fabulous and were well worth the wait - we’ll definitely be ordering more soon.

9 ottobre 2025
Non scritta su invito
Valutata 5 stelle su 5

Excellent all-round experience

The team were helpful and knowledgeable, taking the time to guide us through the options and bring samples to help us decide. Kevan's installation was immaculate. We're absolutely delighted and would highly recommend Clement Browne.

1 marzo 2026
Valutata 5 stelle su 5

Great communication

We’re really glad we chose Clement Browne. The initial Zoom survey was very helpful and gave us confidence in our choices, and although there’s a small cost for the on-site survey, it’s deductible, which we appreciated. Communication was quick, the live chat was genuinely useful, and Steve fitted the shutters beautifully - clean, tidy, and very professional.

22 ottobre 2025
Non scritta su invito
Valutata 5 stelle su 5

Worth the upgrade

I’m absolutely thrilled with my new shutters - they’ve completely transformed my lounge. Kevan managed everything smoothly from start to finish. They’re not the cheapest, but the quality is exceptional and well worth the investment.

10 dicembre 2025
Valutata 5 stelle su 5

Exceeded my expectations

I can’t recommend Clement Browne highly enough. From the first appointment to the final installation, everything was smooth and well organised. The shutters look stunning and were well worth the wait - we’ll definitely be ordering more in the future.

5 novembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Excellent service

We recently had shutters fitted and are really pleased with the result. The installation was done to a high standard and everything was left clean and tidy afterwards, which we really appreciated. I wouldn’t hesitate to recommend this service.

8 ottobre 2025
Valutata 5 stelle su 5

Would 100% recommend Clement Browne

Would 100% recommend Clement Browne. From start to finish we’ve had a great customer experience.

Fitter Steve was incredible. Left our house cleaner than he found it!

The shutters have transformed our house.

We went for the black out blinds that are built in to the shutters - they look great and work fantastically well

28 ottobre 2025
Non scritta su invito
Valutata 5 stelle su 5

Fantastic experience was perfect from start…

The experience was perfect from start to finish. The lady processing the order and payment was professional, helpful and friendly. Steve the fitter was absolutely superb. We have used this company three times now, twice with Steve as our fitter and we would not go anywhere else.

24 giugno 2025
Non scritta su invito

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