Brilliant when it worked! Very poor as soon as it didn’t. Packed up on 16/05/25 and wasn’t fully fixed and stable by 13/06/25, when I lost patience and cancelled. Customer service during this period w... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Brilliant customer service, despite never needing to call! I never have any issues with ClearFibre (chalk and cheese compared to previous provider) which speaks to a quality product. Great UI onli... Leggi di più
We chose the strongest wifi then we were charged a week ago however we still do not have wifi I’ve called 2 times both times I was told the problem would get resolved asap and it has not currently I h... Leggi di più
So far I’ve had 2 outages in 3 months. Support is non existent after normal business hours and operates more as a message taking service where someone will call you back when they can be bothered, dur... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
ClearFibre is all about the Perfect Home Internet experience. ClearFibre is connecting homes all over Britain with hyperfast, full fibre internet services. Installed and working from day one. Fast, stable internet with no data limits. ClearFibre customers have full fibre optic cabling installed all the way to their property unlocking speeds of up to 1Gbps as standard. We provide a connection with equal download and upload speeds which means no bottlenecks or buffering. Stream, browse, download and game to your heart’s content with no data limits and hyperfast connectivity.
Informazioni di contatto
Northstar, M4 1LN, Manchester, Regno Unito
- 0330 229 1838
- help@clearfibre.uk
- clearfibre.uk
3,6
Nella media
335 recensioni
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Risposta di ClearFibre
Good Morning, thank you for leaving us a review. I am sorry to hear you are having issues with the service. Please give us a call on 0330 229 1838 or email help@clearfibre.uk and we will be more than happy to get this resolved for you. Look forward to speaking soon, Nathan - ClearFibre.uk
Gave the wrong password, had to call support!
In the activation email, they gave log-in details (the SSID and *password* to log in to my wi-fi) after trying several times and it not working, I called support...and they told me the password was actually the "Key" on the back of the router itself that I use as the password!
Such a simple thing that could have been cleared up, but no...
I would have kept Toob if I could have.
11 marzo 2024
Risposta di ClearFibre
Good Morning, really sorry to hear about the issue when initially connecting up. Hopefully the service is working well and you are not having any issues. Please do not hesitate to contact us should you need any support. Many thanks, Nathan - ClearFibre Support
Really good
So, I was a little skeptic after reading mixed reviews from people who waited ages for their connection to go up but I have to say I am so happy I changed to ClearFibre.
Customer service was really fast to answer enquiries and the whole process was really painless. Will say tho I did have to contact them directly in order to schedule the installation as opposed to getting an update from them, but really nothing major and they sent someone to install it in couple days.
Fastest internet I’ve ever had 👌🏻
14 marzo 2024
Non scritta su invito
No customer service and internet keeps…
No customer service and internet keeps cutting out
6 marzo 2024
Risposta di ClearFibre
Hi Chris, thank you for taking the time to leave us a review. Sorry to hear you are having issues with the service. Please contact me on help@clearfibre.uk or give me a call on 0330 229 1838 and I will be more than happy to help. Look forward to hearing from you, Nathan - ClearFibre Support
Sadly WiFi is on and off
Sadly WiFi is on and off, dozen times a day /night. Every day. The same issue in a different apartment. No, we don't have many devices connected to WiFi.
4 marzo 2024
Risposta di ClearFibre
Hi Agnieszka, sorry to hear you are having problems with your connection. This is most definitely something we can solve for you, if you drop us an email to help@clearfibre.uk we will be more than happy to help. Emma - ClearFibre Support
Always had great service with clear…
Always had great service with clear fibre, and Tom was great in helping us set this up and renew our contract! Would definitely recommend
5 marzo 2024
Great customer service and installation
Great customer service so far.
Josh came to install our internet and went above and beyond to get the hub in the place we wanted it.
Really appreciate his help getting us online!
29 febbraio 2024
Non scritta su invito
Up and running within a few days
Up and running within a few days. Working great. No complaints nice and easy
19 febbraio 2024
Internet comes and goes time to time…
Internet comes and goes time to time especially in the mornings.
16 febbraio 2024
Regular internet failures
Regular internet failures. Third time this week. No internet now for six hours. Extremely unreliable. Avoid!
22 febbraio 2024
Non scritta su invito
Risposta di ClearFibre
Good Morning, sorry to hear you are having issues with your service. We will be more than happy to assist so please could you give us a call on 0330 229 1838 or email help@clearfibre.uk and we will get this resolved. Many thanks, Nathan - ClearFibre Support
Good service
Quick and easy to set up plus good customer support. Thank you Clearfibre!
15 febbraio 2024
Brilliant customer service
Brilliant customer service, despite never needing to call! I never have any issues with ClearFibre (chalk and cheese compared to previous provider) which speaks to a quality product.
Great UI online for account mgmt and really helpful support whenever I've spoken to anyone. The BDM I spoke, Tom, to was great too. Talked me through the renewal offers which were quality. Will be staying with ClearFibre until I move house.
21 febbraio 2024
Non scritta su invito
Night and day compared to previous supplier
I switched to ClearFibre five months ago, and I am so happy I did, it's night and day compared to Plusnet.
The installer was friendly and professionally, the broadband connection is fast and has been working without a hitch so far, and the customer service is top-notch.
12 febbraio 2024
Non scritta su invito
Simple change over from anitger provider
10 febbraio 2024
Minor problem sorted very quickly
5 febbraio 2024
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