I wish all businesses were like this one. From ordering to delivery faultless. Sent a message every step of the way. Lovely furniture, just made another purchase.
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Delivery was 3 days later than the planned date, however no problems with the later delivery and I’m very pleased with my purchase.
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Absolutely superb service and products! I can't recommend this company enough! If I could give more than 5 star I would! We ordered a stunning dining table which we absolutely love, amazing quality as... Leggi di più
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Really happy with this purchase, delivered 3/4 days after ordering. The sofa i received was in great condition, if I received this new front retail I would not have been able to tell the difference!... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
At ClearCycle, we are dedicated to making sustainable living simple, stylish, and affordable. 🌱💚 We specialise in rescuing high-quality returned, surplus, and pre-loved furniture and homeware, carefully refurbishing each item, and offering it to customers at a fraction of the original retail price. Our extensive range includes sofas, beds, chairs, tables, storage solutions, and more. Whether you are searching for second-hand sofas online, eco-friendly home furniture, affordable home décor, or sustainable homeware in the UK, ClearCycle has something to suit every home. 🛋️✨ We believe that shopping sustainably should never mean compromising on quality, comfort, or style. Every product is thoroughly inspected, professionally cleaned, and restored where needed so it looks as good as new. By giving pre-loved furniture a second life, we help reduce landfill waste, lower carbon footprints, and promote a more circular economy. Shopping with ClearCycle is a practical, eco-conscious choice for anyone looking to furnish their home responsibly. Customer satisfaction is at the heart of everything we do. From browsing our online store, to secure ordering, fast delivery, and friendly support at every stage, our team is committed to making your ClearCycle experience seamless and enjoyable. We work closely with our delivery partners to ensure your items arrive safely and on time. Our approachable and attentive customer service team is always on hand to answer questions and provide advice about our products and eco-friendly home solutions. Choosing ClearCycle means making a conscious choice to live more sustainably while enjoying high-quality furniture and homeware at unbeatable value. Whether you are furnishing a new home, updating a room, or hunting for eco-friendly furniture and homeware in the UK, ClearCycle is your trusted partner for smart, stylish, and sustainable choices. Shop with us and join thousands of happy customers who are transforming their homes while protecting the planet.
Informazioni di contatto
Gateway House, Styal Road, M22 5WY, Manchester, Regno Unito
- clearcycle.co.uk
4,6
Eccellente
75 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
5.0 out of 5 stars
5.0 out of 5 stars
I’ve used ClearCycle a couple of times through eBay, and both experiences were fantastic. The products they delivered were of very high quality and priced affordably. The seller maintained excellent communication throughout the process, which made the transactions smooth and hassle-free.
I highly recommend ClearCycle for anyone looking for great deals and reliable service. I will definitely continue to buy from them!
5 ottobre 2024
Non scritta su invito
Risposta di ClearCycle
Hi there,
Wow — thank you so much for the lovely review! We’re thrilled to hear you’ve had not one, but two great experiences with us 🙌
It means a lot to know you’ve found quality items at a fair price, and that our team helped keep things smooth and stress-free along the way. We’re all about giving great products a second life — so it’s brilliant to hear that’s landed well with you.
Can’t wait to welcome you back again soon!
All the best,
The ClearCycle Team 🌍♥♻
Horrible service even more horrible their goods
Horrible company, absolutely awful customer service, I’m not just saying this because I’ve somehow managed to have a bad experience I bought a sofa from them which came with an arm missing which they in my opinion knew about and sent it anyway, when going to call them to return it I had to pester them and. It was picked up a week later, when I chose a exchange with them I was then sent a sofa which at first seems ok but 2 days later started making the most awful squeeky grinding noise when using reclining function and seat just dipped really fast obviously because it was made with some cheap material, when contacting then I was ovstructed having to deal with an awful so called “customer experience manger who refused to be of any help and the most rude and with the most stuck up attitude, for example I chased it up a few days later and was told it’s only been 3 days and that I should wait. How absurd is this service. Honestly keep your money don’t deal with this company.
17 maggio 2024
Non scritta su invito
Risposta di ClearCycle
Hi there,
We’re sorry things didn’t work out this time. We always try to find great second homes for our furniture, but sometimes it just doesn’t click.
When the first sofa wasn’t right, we arranged a replacement quickly. For the second, we booked our local repair team, who can be busy but were on it.
Wishing you the best in finding the perfect sofa and a smoother experience next time!
All the best,
The ClearCycle Team
Chest of drawers was like new
Chest of drawers was like new. Great communication, great price, and free delivery within three days from several hundred miles away. Based on this experience I would highly recommend them.
9 febbraio 2024
Non scritta su invito
Risposta di ClearCycle
Hi there,
Thank you so much for the lovely review! We're so glad to hear the chest of drawers arrived in great condition and that everything from comms to delivery hit the mark 🙌
We work hard to give great furniture a second chance — and it's brilliant to know that effort is paying off. Really appreciate the recommendation, and we’d love to welcome you back anytime!
All the best,
The ClearCycle Team 🌍♥♻
I was concerned initially with 4 negative TP reviews, but...
I was concerned initially with 4 isolated negative reviews on Trustpilot. However, I was reassured through the eBay platform when I saw over 6000 positive reviews within the last 12 months and just 1% had come back negative which indicated 99% of people were happy which I think is good enough given they had sold over 100,000 items. Clearly, they’re not selling brand-new stock so is it fair to expect around 1% may be negative. You have to take view on these things. In my opinion, 99% positive reviews from such an enormous number of sales were sufficient and I’m l happy with the furniture we bought from them. We bought a heals Brunell desk and we were not expecting it to be A1, but it actually was. We have assembled it this evening and its perfect. I would encourage anyone looking at the reviews here to go to eBay and look at the sheer number of sales and reviews as for me that tells a very different story to looking at Trustpilot in isolation. I have no affiliation to the company, I am just a customer who was/is very pleased. I thought Michelle who I communicated with on ebay was really helpful and I would have no hesitation in buying from them again.
17 gennaio 2024
Non scritta su invito
Risposta di ClearCycle
Hi there,
Thanks so much for taking the time to share your detailed feedback — we really appreciate your thoughtful approach! 😊
It’s great to hear that, despite initial concerns, you were reassured by the overall feedback from eBay. We totally agree that with such a large number of sales, it’s important to look at the bigger picture, and we’re thrilled that your experience ended up being a positive one!
We’re also glad to hear that your Heals Brunell desk turned out to be exactly what you were hoping for — it’s always our goal to provide quality second-life furniture, and it’s fantastic to know it worked out perfectly for you.
Big thanks for giving us a chance and for mentioning Michelle — she’s a star and we’re lucky to have her! We’d love to see you back anytime.
All the best,
The ClearCycle Team 🌍♥♻
Did email company back after them saying drop us an email and we'll see what we can do do didn't receive any reply
UPDATE I did email the company back but didn't receive a reply .It will be past the warranty date by now ☹️. UPDATE!!!! I did send it back and swapped for another was really happy with it until I sat down one day after a few weeks of having it and I felt and heard like a spring move near the middle of the sofa. Then every day after that it continued to sink in the middle totally broken and uncomfortable hurts my back. I have been to unwell to cope with the stress and hassle of contacting customer services so have just put up with it. Will have to pay to have it thrown away now or get someone to take it free who can fix it it's still in mint condition the fabric and everything such a shame plus £400 down the drain and will have to save up for years to afford a new one . ☹️
10 ottobre 2023
Non scritta su invito
Risposta di ClearCycle
UPDATE: drop us a message, we are happy to review and see what we can do for you.
UPDATE: Hi there,
We’re really sorry to hear about the issues with your sofa — that’s definitely not the experience we want to provide. We completely understand how frustrating it must be to deal with a faulty item, especially when it causes discomfort and adds stress to an already difficult situation.
Please don’t worry, though — we do offer a warranty on all items purchased from us, and we’re here to help. If you could send us a message through eBay, we’ll arrange for a repair team to assess the issue and resolve it as quickly as possible. We want to make sure you're satisfied with your purchase, and we’ll do what we can to make this right for you.
Thanks for reaching out, and we look forward to helping you get this sorted.
Best regards,
The ClearCycle Team 🌍♥♻
We’re really sorry to hear about the issues you had with your sofa — that’s definitely not the experience we want to provide. We completely understand how frustrating it must have been to deal with the damp smell and the fabric issue with the velcro fastening.
We’re glad we could work together to sort this out for you by offering a replacement. We understand you were concerned about finding something that matches, but we genuinely want you to be happy with your purchase, and we’re committed to ensuring any issues are addressed.
Thanks for giving us the opportunity to resolve this, and we’re sorry again for the initial disappointment. If there’s anything else we can do to help, don’t hesitate to reach out.
All the best,
The ClearCycle Team 🌍♥♻
The wardrobe was dropped onto the…
The wardrobe was dropped onto the banister and broke through the wall. I escalated immediately, told it will be resolved and it took 1 month to be told it's not their problem. Furniture was also damaged. Service was insulting. Do not buy here.
12 settembre 2023
Non scritta su invito
Risposta di ClearCycle
Hi there,
We’re really sorry to hear about the issues you faced with delivery and the damage to your furniture — that’s certainly not the level of service we aim to provide.
We understand how frustrating it must be to have to deal with this, especially after being told it would be resolved. Unfortunately, in this instance, the courier didn’t accept liability for the damage, which is disappointing and not what we would have hoped for either. We can absolutely see why you’re upset, and we truly regret the experience you’ve had.
We’re always working to improve and ensure situations like this are avoided in the future. Thanks for your patience while this was escalated, and we’re sorry it wasn’t resolved to your satisfaction.
All the best,
The ClearCycle Team 🌍♥♻
Even better than expected
Have bought three separate things from ebay and all have been better than described, one chair was graded BC and came boxed an new. Also had a really positive experience of their couriers both with communication, flexibility and the delivery itself. Its my go to for furniture now!
14 agosto 2023
Non scritta su invito
Risposta di ClearCycle
Hi there,
Thank you so much for the fantastic review! We’re thrilled to hear that everything you've purchased from us has exceeded expectations, and that your experience with our couriers was top-notch as well 🙌
It’s great to know that we’ve become your go-to for furniture — that’s exactly what we strive for! Thanks for your continued trust, and we’re looking forward to helping you find even more great pieces in the future.
All the best,
The ClearCycle Team 🌍♥♻
Exactly as described
Exactly as described
Very pleased with my chest if drawers
Ordering was easy delivery within 5days
Highly recommended
1 luglio 2023
Non scritta su invito
Risposta di ClearCycle
Hi there,
Thanks so much for the great review! We’re so glad to hear you’re pleased with your chest of drawers, and that the whole process from ordering to delivery was smooth and quick 🙌
We really appreciate the recommendation and would love to help you find more fantastic pieces in the future!
All the best,
The ClearCycle Team 🌍♥♻
Two hassle free bargains
After buying a Henry vacuum from them a couple of months previously, I purchased our Swoon sofa from ClearCycle on their eBay store and had my second trouble free transaction. Got a bargain price on a lovely corner group with delivery. The courier contacted me to arrange a day and delivered it to my living room. Because they recycle customer returns, I expected to find faults but there were none, I'm sat on my sofa and I vacuumed this morning! I'll use them again for sure, and I recommend them to friends too, but I do suggest shoppers read the full description and view all the images to be sure of the condition.
1 luglio 2022
Non scritta su invito
Risposta di ClearCycle
Hi there,
Thank you so much for the wonderful review! We’re so happy to hear you’ve had another great experience with us, from the Swoon sofa to the Henry vacuum 🙌
We always aim to provide quality items at a great price, and we’re thrilled everything arrived as expected with no issues. Thanks for the advice on reading full descriptions and checking images — that’s definitely a great way to ensure full transparency!
We can’t wait to welcome you back again soon, and we really appreciate you recommending us to your friends!
All the best,
The ClearCycle Team 🌍♥♻
Great concept and company
Bought some furniture from their eBay shop and their customer service is mostly responsive. Unfortunately you don't get accurate information about shipping dimensions of bigger products to fit in doorways etc but they do free returns should an item be too large for your house.
Had an issue recently where promo codes did not work with an item I purchased even though it was advertised as being part of the promotion. This resulted in my order being cancelled and the item going out of stock which was disappointing. Would have liked for them to honour it ideally. Otherwise good company I'd recommend.
24 settembre 2022
Non scritta su invito
Risposta di ClearCycle
Hi there,
Thanks for sharing your feedback — we’re glad to hear you had a mostly positive experience with us!
Regarding the promo codes — we totally get that it’s frustrating when things don’t go to plan. But once the offer period ends, we just can’t apply it retroactively. We do our best to make the terms clear, but sometimes things get a bit tricky.
We appreciate you understanding that, and we’re proper chuffed you’d recommend us! Thanks again for the feedback, and we’ll keep working on making everything as smooth as possible.
All the best,
The ClearCycle Team 🌍♥♻
Poor delivery and badly damaged product
Ordered some furniture through their eBay store. Delivery was advertised as 3-5 days but actually took 17 days. ClearCycle blamed their courier, then admitted they didn't hand the order over for delivery for 9 days. When the order arrived it was way more damaged than the listing described and had to be returned. The courier then canceled the pickup with less that 24 hrs notice, and now I am stuck with a huge box in my living room for another week waiting for pickup. I will never order from ClearCycle again!
12 gennaio 2023
Non scritta su invito
Risposta di ClearCycle
Thanks for taking the time to share your experience – we’re genuinely sorry it’s not been a smooth one. This definitely isn’t the kind of service we aim to deliver, and we completely understand your frustration.
You’re right – there were delays getting your order dispatched, and we hold our hands up on that. We should’ve been clearer and quicker, and we’re really sorry for the knock-on effect that had. The condition of the item clearly didn’t match up to expectations either, and that’s just not good enough.
We also know how frustrating it is to be stuck with a large item in your living room, especially when a collection gets cancelled last minute. We hate that we’ve let you down and that this has left such a poor impression. We’re taking your feedback seriously and working behind the scenes to fix what went wrong – because we want to do better.
All the best,
The ClearCycle Team 🌍♥♻
Awful company
Awful company, send out damaged products and don’t refund
10 ottobre 2022
Non scritta su invito
Risposta di ClearCycle
Hi there,
We’re really sorry to hear about your experience, and we absolutely understand your frustration. We aim to ensure all products are in great condition before they’re sent out, and we’re sorry to hear yours didn’t meet those standards. If an item arrives damaged, we do offer refunds or replacements as part of our commitment to quality customer service.
All the best,
The ClearCycle Team 🌍♥♻
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