I had such a lovely shopping experience in Clarks Southend - I would like to highly praise Joanna who helped me with a return and choosing an alternative pair of trainers. She was so patient and th... Leggi di più
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I had my son’s feet measured and the staff member went to get the sizes in the 3 styles he had chosen from the stockroom. The member of staff was gone quite a while and when the returned they had brou... Leggi di più
L'azienda ha risposto
Vanessa was absolutely brilliant with helping my daughter get her very first school shoes. She was so caring and patient. She did the measurements and helped us find the right school and PE shoes, e... Leggi di più
Clarks has always been at the forefront of shoe retail and no exception is the excellent Southend High St store. Always a treat to get a good personal shopper such as Nicole who can advise, suggest an... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
Informazioni di contatto
48/50 High Street, SS1 1JG, Southend on Sea, Essex, Regno Unito
- 01702468013
Ha risposto al 98% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
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I went to Clarks in Southend with my 6…
I went to Clarks in Southend with my 6 year old daughter to buy a new pair of school shoes and Alysia was very helpful. She offered us plenty of options and was very patient and kind.
Alysia
Thank you for helping me find my Shoes for school, I was wearing them every day because of you
Thank you!
My daughter and I visited the store for back to school shoes and trainers. Store was very clean, tidy and organised, we were greeted at the door, and although we didn't have an appointment we were quickly asked to take a seat to be seen, my daughter looked at shoes until it was time to be fitted.
We were served by the lovely Alysia who was a huge help, she measured my daughters feet perfectly, organised the ones my daughter wanted to try and found a few others in her size that she may also have liked, she was wonderful helping my daughter try her shoes and making sure everything was perfect and advising us to make sure my daughter had the perfect pair of shoes and trainers for back to school! Thank you again Alysia for being so patient and giving us such wonderful service.
Sarah who was the lady that served us…
Sarah who was the lady that served us was amazing, she was understanding of freddie as he finds it hard to speak with someone he doesn't know, she was very encouraging & thoughtful & helped Fred in every way. Then freddie picked the school shoes & trainers he wanted, then he got very upset when he heard how much they both were & wanted to give them back & didn't want Nanny to spend all that money. We had an hour of him being very upset once we had left Clarke shoe shop. But thank you so much for your understanding, helpfulness,kindness & concern.
Went in to get school shoes
Went in to get school shoes. Needed to book an appointment, they had one in 15mins. The girl Rachel was really lovely and helpful.
Great experience. Thank you
Great service
We were seen quickly, which I hoped for as we had pre-booked. The service was great and I couldn't have asked for anything more; everything was explained well and nothing seemed too much trouble.
Joanna
Joanna, Southend on Sea store - Excellent Service, thank you
The young lady
The young lady, Amelia that helped us was really patient and helpful with both my boys. I hate school shoe shopping but this time it was made easy and no stress 😁. Would definitely recommend Clarks in Southend-on-Sea
Went to buy school shoes for the kids
Went to buy school shoes for the kids, store full of screaming kids but Vivian who served us was amazing. Really helpful so thank you
Very accommodating and helpful
Sarah was fantastic with both our little ones 3 years and 1year old.
She was so helpful and listened to what worked for our littles ones and found 4 perfect pairs between them. She took the time even though it was busy due to back to school shoe shopping and not once did we feel we were being an inconvenience, even with a 1 year old running around.
Thank you!
Baby’s first fitting
Baby’s first shoe fitting !
We took our 15 month old granddaughter to Clarks Southend today and she was a little overwhelmed at first but the friendly staff soon won her over,
Vivian measured her little feet and helped us choose 2 pairs of shoes.
Thanks to all the staff we’ll see you again when she moves up a size.
Served by Amelia, nothing was too much trouble.
As we entered the store we were greeted by happy staff members. We were served by Amelia who was very helpful and was very knowledgeable about the products she was selling. My daughter tried on many shoes and Amelia didn't mind having to keep going back into the store room for more shoes. We had a very pleasant experience. Thank you to all the Clarks staff for taking the stress out of back to school shoe shopping.
Getting new school shoes
Our sale assistant Hannah was extremely helpful in getting my son some new school shows. The shoes that we initially choice were not available in store but Hannah gave us the option to order them online and then showed us some great alternatives that they did have in stock. Comfort, style, size, sorted
Leonie Clarks Southend store…
Leonie from the Clarks Southend store was really nice, helpful and most importantly patient when fitting shoes for my three year old. I also managed to get a really good bargain in the sale shoes.
All the staff from Clarks Southend have always been so nice and helpful when I have visited.
We booked an appointment in advance.
We booked an appointment in advance.
The team were very efficient and saw us quickly.
Rachel was very helpful and patient with the girls when she did they're shoe fittings.
Aaron is really good and helped us…
Aaron is really good and helped us alot. He’s from Clark’s Southend branch
Great customer service from Zain
We were helped by Zain yesterday who was brilliant. He was super helpful, great with my son who was getting his feet measured and even went upstairs to look for a selection of shoes for my children as I had a sleeping child in a buggy and couldn’t go up the stairs. Excellent service - thanks Zain!
Perfect fitting service
I received excellent service from Joanna in the Southend store today. Joanna had so much patience and experience when fitting the boys school shoes. It wasn't rushed and I felt confident that what I bought was a good fit. Both boys have wide feet and getting shoes that are comfortable is tricky. My boys also have special needs and Joanna handled this perfectly. Thank-you!!
Outstanding service
Visited the Southend store to return some black loafers that were too big and I was served by Amelia. I explained to her that I went to the Lakeside store to buy them, but was told by a staff member that the design I wanted was only available online. Amelia told me the Brandon Step loafers are available in store and should’ve been on display even if they’re of stock. She quickly exchanged the shoes for a smaller size and suggested to wear insoles for the wide fit. All in all, outstanding service from Amelia.
Leonie was so helpful and friendly
Leonie was so helpful and friendly, offering good advice and finding us alternatives to try. A very positive experience.
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