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Clarks - Manchester Trafford Ctr Recensioni 376

•
TrustScore 5 su 5

4,8

Negozio di scarpe
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Unit L60 59 Peel Ave, Trafford Centre, M17 8BN Trafford, Greater Manchester, GB

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01617550344

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Valutata 5 stelle su 5

I've just visited Clarks at the trafford centre and had to write a little review. We were helped by Charlie S who was super helpful, friendly, knowledgeable and he was soo lovely with my 2yr old daugh... Leggi di più

Valutata 5 stelle su 5

My experience was excellent! Yusra from the Trafford Centre Branch was so helpful when it came to finding school shoes for the kids. Yusra was patient, friendly, and made sure we got the right fit. Wh... Leggi di più

Valutata 5 stelle su 5

We were made to feel welcome on entry to the store last Sunday by a friendly smiling lady ( sorry we forget her name ) who introduced us to Jess who was more than helpful , knowledgeable and quite pe... Leggi di più

Valutata 5 stelle su 5

Our experience in Clark’s Trafford Centre back in 25/02/2026 has been wonderful because of the assistance of a young lady whose name is JEN!!!✨ She is brilliantly patient and has a passion for work... Leggi di più

Dettagli dell'azienda

  1. Negozio di scarpe
  2. Negozio di stivali
  3. Calzaturificio

Scritti dall'azienda

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.

Informazioni di contatto

  • Unit L60 59 Peel Ave, Trafford Centre, M17 8BN, Trafford, Greater Manchester, Regno Unito

  • 01617550344

4,8

Eccellente

TrustScore 5 su 5

376 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Ha risposto al 98% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più
Valutata 5 stelle su 5

We met Chifa

We met Chifa, a girl originally from Pakistan a sales assistant in the store, who was very friendly and had a lovely smile. Thank you for welcoming us so warmly.

15 agosto 2025
Non scritta su invito
Valutata 1 stelle su 5

Horrible Store Manager

Can I start by stating what a Horrible, Inconsiderate, Rude store manager Trafford center clarks has, Think his name is Gary. The way I have just witnessed him talk to his staff infront of customers, you can only imagine how he acts behind the scenes. I actually feel sorry for anyone working under him. I will not be returning to that store as he was very rude. The young lady that served me was absolutely fantastic, could not fault her at all! Abi C, Thank you but please get out of that horrid place!!!

27 luglio 2025
Non scritta su invito
Logo di Clarks - Manchester Trafford Ctr

Risposta di Clarks - Manchester Trafford Ctr

Hi Shaun, 

Thank you for taking the time to leave a review of your recent experience in store and I am truly sorry that the service received did not meet the high standards we strive for.

I will ensure your feedback is shared with the store so that further coaching and support can be provided where necessary to avoid any future disappointment.

We are always looking for ways to improve the service we provide to our customers so thank you again for bringing this to our attention. I do hope that you will allow us the opportunity to show you that your experience is not typical of the service we offer and please accept my apologies again for the disappointment caused - Lindsay

Valutata 5 stelle su 5

Sabeeya in trafford centre Clarks was…

Sabeeya in trafford centre Clarks was absolutely amazing helping with choosing my son's school shoes. He is very picky and she was super helpful. We got the shoes and now we can enjoy our rest of the summer prepped for school

9 agosto 2025
Non scritta su invito
Valutata 2 stelle su 5

I visited the store on Monday evening…

I visited the store on Monday evening close to 5pm hoping to purchase my sons school shoes and what I wanted to be a nice, smooth & easy experience for him and myself.
However, I witnessed who I am assuming is the store manager (older looking man), scold a group of his staff members and also a younger looking girl who I’m assuming was in a higher position than the rest of the staff due to most of his aggressive speaking being towards her. The look on the staff members face was unforgettable hence why I’m now writing this review, if anybody spoke to my child like that in their workplace I would be extremely dissapointed. He was rude, he was loud & wouldn’t let any of the staff speak for themselves. This turned what I hoped to be a nice shopping experience into a really uncomfortable, disturbing one and this resulted in me leaving the store and travelling to the arndale store yesterday (Tuesday 5th) instead where I had a much more pleasant experience.
I won’t be returning back here as not only was it myself that was made to feel uncomfortable, but also the staff & the other few customers that were in store.
I personally just think it is unacceptable behaviour and especially unprofessional infront of the public. Also very embarrassing for the group of staff members he was telling off. From what I witnessed, these staff were doing their jobs and being extremely helpful with any customer who needed help so I couldn’t quite understand his issue.

Clark’s Trafford centre, you need to get your manager some help with his frustration and to understand how to act professionally
The 2 stars are for the staff who deserve it, unfortunately it was an awful experience

4 agosto 2025
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Logo di Clarks - Manchester Trafford Ctr

Risposta di Clarks - Manchester Trafford Ctr

Hi Anonymous,

Thank you for taking the time to leave a review of your recent experience with our Customer Care Team and I am truly sorry that the service received did not meet the high standards we strive for.

I would like to assure you that I have since escalated this matter and a member of the Management Team will be in contact in due course to assist further.

Thank you for allowing us the opportunity to assist you further and please accept my apologies for any disappointment caused -Angela

Valutata 5 stelle su 5

Pleasant experience

We had a very pleasant experience. Efficient and fast service with very polite staff. Thank you Chandni for all your help!

6 agosto 2025
Non scritta su invito

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