Unit 19 Foyleside Centre, BT48 6XY Londonderry, Co Derry, GB


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Valutata 5 stelle su 5

Visited Clarks shop in Foyleside in Derry today, was assisted by Roisin who was brilliant, helpful and knowledgeable. A wonderful experience and all the staff were also great and the manager, Mary,... Leggi di più

Valutata 5 stelle su 5

Myself and my husband took my two little girls for fitting and new shoes and we were served by Ryan. He was friendly, helpful and we will definitely be returning for our next shoes there. Fantastic wa... Leggi di più

Valutata 5 stelle su 5

Today I visited the Clark’s shop with my son and 2 grand daughters. The experience from start to finish is how shopping should be! One of grand daughters has special needs (autism/LD) and shopping can... Leggi di più

Valutata 5 stelle su 5

A great shopping experience in clarks store, foyleside. Extremely helpful staff. Very pleasant. With lots of laughs. Got an honest review as the girls were wearing Clarks shoes. Would recom... Leggi di più


Dettagli dell'azienda

  1. Negozio di scarpe
  2. Negozio di stivali
  3. Calzaturificio

Scritti dall'azienda

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Informazioni di contatto

  • Unit 19 Foyleside Centre, BT48 6XY, Londonderry, Co Derry, Regno Unito

  • 02871377760

4,5

Eccellente

TrustScore 4.5 su 5

20 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 98% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

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Valutata 5 stelle su 5

Myself and my husband took my two…

Myself and my husband took my two little girls for fitting and new shoes and we were served by Ryan. He was friendly, helpful and we will definitely be returning for our next shoes there. Fantastic way with the kids which made the usual nightmare a dream.

2 febbraio 2026
Non scritta su invito
Valutata 5 stelle su 5

Visited the Londonderry store 10th July…

Visited the Londonderry store 10th July 2025 and had a very pleasant experience and all the assistance I needed to make my purchase.
I own this positive experience to Jennifer the employee that served me.
Her efforts were outstanding her good manners impeccable and her helpfulness resulted in a very successful shopping experience. Thanks Jennifer
Anne

10 luglio 2025
Non scritta su invito
Valutata 5 stelle su 5

A great shopping experience in clarks…

A great shopping experience in clarks store, foyleside.
Extremely helpful staff. Very pleasant. With lots of laughs.
Got an honest review as the girls were wearing Clarks shoes.
Would recommend a visit.
Thank you to the lovely manager Claire and the other two girls.
I will be returning in the warmer weather to purchase sandals.
I purchased boots for now. Great price. Great comfort.

11 gennaio 2025
Non scritta su invito
Valutata 5 stelle su 5

Shopping as it should be!

Today I visited the Clark’s shop with my son and 2 grand daughters. The experience from start to finish is how shopping should be! One of grand daughters has special needs (autism/LD) and shopping can sometimes be difficult but not today! The sales assistant, Jennifer was warm and very helpful and couldn’t do enough. Unfortunately the boots for my autistic grand daughter were not suitable and she was disappointed but more so that she wasn’t getting the funky box! Jennifer went into store and brought out colouring pages and crayons which saved a meltdown. Thank you so much Jennifer for making our visit so special x

11 gennaio 2025
Non scritta su invito
Valutata 5 stelle su 5

Clarks Derry

Clarks Derry. I should have went years ago.
Thank you for the knowledge and help when I was referred to Clarks by a podiatrist. Measured my feet and explained the width options. Lovely manager Claire that couldn’t do enough and the banter with the rest of staff Roisin was refreshing

23 settembre 2024
Non scritta su invito
Valutata 1 stelle su 5

I expected to get an email from Clarks…

I expected to get an email from Clarks when my sandals were delivered. I did not. I think your communication with your customers could be greatly improved. I had actually forgotten I ordered these. The sandals were very narrow and I had to return them.

27 agosto 2024
Logo di Clarks - Londonderry

Risposta di Clarks - Londonderry

Hello Cathy, 

Thank you for your review. I was sorry to learn that you were not made aware that your parcel was ready for collection. You should have been notified by text and email, however, I’m sorry if this was not the case. 

I apologise for the experience that you have had with us. This is not how we'd expect your journey to be and this is not typical of our normal level of service.

I will ensure that your comments are fed back so that additional training can be implemented where needed.

All the best - Candice

Valutata 5 stelle su 5

Fantastic customer service from all the…

Fantastic customer service from all the girls in foyleside. (Clare and Jenny).
Manager came off her lunch break to help her staff out with my awkward situation. Really lovely place to shop. Thank you girls.

30 agosto 2024
Non scritta su invito
Valutata 5 stelle su 5

Great customer service Claire and Leah

I took my two teenage daughters to clarks in foyleside. We were welcomed by Claire,
And told waiting time would be less than 5 minutes (crazy busy). Leah then helped to measure and fit the girls with school shoes. Leah was very helpful and recommended best fits.
Thank you to Claire for taking the time to ask the girls about their new school and tell them she once attended their new school so the shoes they picked are perfect. They are delighted.

14 agosto 2024
Non scritta su invito
Valutata 1 stelle su 5

Issue with Clark’s foyleside county…

Issue with Clark’s foyleside county derry. Very disappointing service getting baby’s first shoes. Shop assistants were pleasant and courteous but the same doesn’t apply to their manager, it’s maybe not in her job description to give the recommended shoes and place her hands on the child to see if the shoes fit. I left feeling very disappointed with the service and shoes i am not totally satisfied with

7 agosto 2024
Non scritta su invito
Logo di Clarks - Londonderry

Risposta di Clarks - Londonderry

Hi there,

Thank you for taking the time to write this feedback and I am sorry to hear about your disappointment with a recent store visit.

So we can gather further details, I kindly ask that you send across your feedback via the contact form linked below:

https://www.clarks.com/en-ie/contact-us

Many thanks - Megan.

Valutata 5 stelle su 5

Derry

I would like to say a big thank you to the staff at Clark’s especially Claire. I called in today with my elderly mother. I was very nervous to shop with her as she becomes very uneasy in new settings.
Claire spoke with me to find out all my mother’s needs, while chatting and keeping my mother calm. She’s explained every step. And let my mother explore shop as she got distracted. Claire’s empathy and patience were on another level. Thank you so so much. She’s so happy with her “dancing shoes”.

7 giugno 2024
Non scritta su invito
Valutata 5 stelle su 5

Excellent service

The service and professionalism of Deirdre was excellent. Attended to all my needs efficiently.
Thank you Deirdre. I will definitely return.

15 maggio 2024
Non scritta su invito

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