We visited today to buy my sons first ever school shoes- what a fab experience! We had booked an appointment online, Leanne at the Hemel Hempstead branch was waiting for us on arrival and guided us th... Leggi di più
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Fast efficient service. We booked appointment online and we're seen promptly in arrival. Plenty if staff available even though it was busy. Sophie served us and was friendly and great with the kids.... Leggi di più
The server (Sophie) was patient with my daughter who was having her feet measured for the first time. The selection of shoes was small but she did say she’d be able to order to store if I wanted som... Leggi di più
Went to buy my daughter's first school shoes and Sophie was amazing. She was very knowledgeable, took her time and talked us through the thought process so we made an informed decision. If you're look... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
Informazioni di contatto
C4 Riverside Centre, HP1 1BT, Hemel Hempstead, Hertfordshire, Regno Unito
- 01442233660
4,8
Eccellente
115 recensioni
Ha risposto al 97% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Sophie was very patient and thorough
Sophie was very patient and thorough. As a parent I feel confident that my children have well fitting shoes ready for back to school! Would recommend
24 agosto 2025
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Sophie was a massive help today
Sophie was a massive help today. Thank you
23 agosto 2025
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Sophie was very positive and she got us…
Sophie was very positive and she got us started very quickly we are now ready for back to school thank you so much!
23 agosto 2025
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Sophie was amazing
Sophie was amazing at helping us find out sons first school shoes, as mum and dad we had different ideas of what we wanted, but Sophie was able to find a happy medium and tried on many pairs with us to find the perfect fit. Thank you
22 agosto 2025
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Excellent service for the wee one’s
My almost three year old was too scared go near the shop- terrified to get her feet measured. Amna went over and beyond to accommodate and make the experience not only possible but enjoyable for her.
Really appreciated the service and we came away with a very nice pair of trainers for her birthday.
Thank you.
22 agosto 2025
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We were served by Helen today who was…
We were served by Helen today who was fantastic, she was patient and couldn't do enough to help
21 agosto 2025
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Sophie was super helpful
Sophie was super helpful and great with my son answering all his questions when getting new school shoes. Sophie is very knowledgeable! Thanks so much
20 agosto 2025
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Incredible help by Adam
This lovely young gentlemen called Adam , helped me precisely choose the perfect shoes for my grandson . He was so kind and polite and took as much time as I needed . Although his young age , he didn’t once come across immature but as fully grown adult
17 agosto 2025
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Sophie was very helpful and patient…
Sophie was very helpful and patient when measuring our daughter feet and helping to pick out the right school shoes!
17 agosto 2025
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I never write a review but I actually…
I never write a review but I actually went back into the shop to ask for the ladies name. Elena gave me the best shopping experience I’ve ever had. From walking in there was no pushy sale but she genuinely wanted to just help. I walked out with new boots and the biggest smile on my face! Thank you very much for your help. Everyone in the shop was fantastic and I’ll be using Clark’s in Hemel again
16 agosto 2025
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Amazing service from Sophie
Amazing service from Sophie. So patient, attentive and knowledgeable.
16 agosto 2025
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Excellent service when purchasing school shoes
Sue was exceptionally helpful when I was purchasing my son’s school shoes in the Hemel Hempstead Clark’s store. She was super kind and knowledgeable. Thank you Sue for your guidance.
14 agosto 2025
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Very helpful
Very helpful. The worker was very kind and patient. She made school shoe shopping a much nicer experience.
14 agosto 2025
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Travelled from Luton to Hemel to get my…
Travelled from Luton to Hemel to get my three young children some shoes. We arrived at 15.30 on Sunday, now I completely understand the store shuts at 16.00 (that’s half a hour) but to be completely refused service is unacceptable! Apparently they didn’t have time to fit shoes for my children, even though I already knew what shoes I was planning on buying. Two other customers came in during and after us and were served!? The lady was trying to be over nice about it but was clearly being fake. I get she wants to leave on time but serving other customers is a little unfair and considering they get paid to serve customers until their shift finishes. That’s over £100 I won’t be spending in that store! I won’t be returning.
10 agosto 2025
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Risposta di Clarks - Hemel Hempstead
Hi Kimberley,
Thank you for taking the time to leave a review of your recent experience with our Customer Care Team and I am truly sorry that the service received did not meet the high standards we strive for.
We are keen to put this right promptly and would therefore kindly ask you to please use our contact form, via the link below, selecting escalation as your reason for contact.
https://www.clarks.com/contact-us
Thank you for highlighting your experience and please accept my sincere apologies for any disappointment caused. We look forward to hearing from you soon - Lindsay
Sophie assisted me on first school…
Sophie assisted me on first school shows for my twins! She was excellent and very happy with the service received
10 agosto 2025
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Go see Sophie
Went to buy my daughter's first school shoes and Sophie was amazing. She was very knowledgeable, took her time and talked us through the thought process so we made an informed decision. If you're looking for someone who is great with kids and parents - Sophie is your woman!
9 agosto 2025
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Fast delivery
Fast delivery, had to return as ordered the wrong type of shoe went to the store and there was no quibble.
Ordered since getting the right ones this time.
Thanks
13 giugno 2025
No Stock
Went with my two grandchildren. There was only 1 pair of shoes in my 3 year olds size and absolutely no pairs at all for my 1 year. Had to buy them online, which I normally don't do. 5* for the measuring and nice member of staff. Really think you need to get enough stock in to serve your community
9 maggio 2025
Risposta di Clarks - Hemel Hempstead
Hi ,
Thank you for taking the time to leave a review of your recent experience in store and I am truly sorry that the service received did not meet the high standards we strive for.
I will ensure your feedback is shared with the store so that further coaching and support can be provided where necessary to avoid any future disappointment.
We are always looking for ways to improve the service we provide to our customers so thank you again for bringing this to our attention. I do hope that you will allow us the opportunity to show you that your experience is not typical of the service we offer and please accept my apologies again for the disappointment caused –
Sue is just FANTASTIC
Sue is just FANTASTIC! We got our little ones shoes measured in January and had the best service from sue then that we had to come back and get her measured again by her in clarks and buy her some new shoes. She's full of knowledge, amazing with children and is just amazing
Thank you.for providing great service , going above and beyond everytime. Appreciated.
19 maggio 2025
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