Unit 7 Whitefriars Shopping Centre, CT1 2TA Canterbury, Kent, GB


Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 5 stelle su 5

Laura at the store in Canterbury was so helpful and lovely. It was busy in the store but she remained attentive to everyone and was very patient with me. You get what you pay for with Clarks not only... Leggi di più

Valutata 5 stelle su 5

A busy Saturday during half term with Ed the only member of staff covering the ground floor. Ed did an amazing job serving all of the customers needing assistance, plus manning the till for purchas... Leggi di più

Valutata 3 stelle su 5

I have been a customer to Clarks for 20 years due to its affordable and stylish comfortable shoes. For first time this year, I experienced much more firmer leather and lack of comfort in my normal si... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Canterbury store assistant Courtney rocks! I went in yesterday and received the best service I have ever had in a shoe store! Courtney was virtually a one man band and organised for eight different... Leggi di più


Dettagli dell'azienda

  1. Negozio di scarpe
  2. Negozio di stivali
  3. Calzaturificio

Scritti dall'azienda

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Informazioni di contatto

  • Unit 7 Whitefriars Shopping Centre, CT1 2TA, Canterbury, Kent, Regno Unito

  • 01227462460

4,8

Eccellente

TrustScore 5 su 5

64 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 98% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Not a bad word to say

Laura at the store in Canterbury was so helpful and lovely. It was busy in the store but she remained attentive to everyone and was very patient with me. You get what you pay for with Clarks not only in terms of footwear but with the customer experience. Thank you so much ❤️

11 aprile 2026
Non scritta su invito
Valutata 5 stelle su 5

Problematic online purchase

The store was great in helping to sort a missing delivery that head office ignored. The whole process took nearly 3 weeks.

Baby pre-walking shoes:- well made, fit nicely and look stylish. Lightweight and good protection for little feet learning to walk outdoors. Price:- outlet is better than online sale.

Overall, it was probably better to buy from outlet than online, cheaper and no delivery hassle.

1 dicembre 2025
Valutata 3 stelle su 5

Loyal customer but quality is not as comfortable as before

I have been a customer to Clarks for 20 years due to its affordable and stylish comfortable shoes. For first time this year, I experienced much more firmer leather and lack of comfort in my normal size 8. Sadly I had to return the shoes because they were too tight.
Website is good and customer service is good, in my view quality of shoes has gone downhill in terms of comfort.

28 ottobre 2025
Logo di Clarks - Canterbury

Risposta di Clarks - Canterbury

Hi Sabina

Thank you for leaving us a review of your recent purchase and I am very sorry to read of your disappointment.

It is difficult for us to comment on the comfort of your shoes as this is such a personal thing. Not all shoes fit in the same way and you may not necessarily be the same size in every style. We suggest that new shoes are worn at home, before going outside, to assess their suitability.

To receive a refund, purchases would need to be returned in an unworn and unmarked condition within the returns period. If you require any further support please reach out to our Customer Care Team, via the link below, who would be happy to assist further.

https://www.clarks.com/contact-us (https://www.clarks.com/en-gb/contact-us)

Thank you for sharing your feedback and please accept my apologies again for any disappointment caused -

Valutata 5 stelle su 5

Wonderful Experience

I just wanted to say a huge thank you to the wonderful service we recieved on purchsing a 170 x 240 rug from Clarks - Canterbury. Thank you so much Joanne for the superb treatment we recieved, and for going out of your way to making sure we were happy with our choice. We are delighted with our rug an it looks lovely.
Kind regards

2 ottobre 2025
Non scritta su invito
Valutata 5 stelle su 5

Great experience in the Canterbury…

Great experience in the Canterbury store, today. Served by Olive, for school shoe measuring and fitting, who was bubbly, pleasant and knowledgeable. One of the quickest and most pleasant purchases for school shoes we've had! Thank you.

26 agosto 2025
Non scritta su invito
Valutata 5 stelle su 5

Millie was great

Millie was great. She made my daughter’s experience of getting her first school shoes really memorable and nice. I’m very grateful!

22 agosto 2025
Non scritta su invito
Valutata 5 stelle su 5

I just want to say a massive thank you…

I just want to say a massive thank you to olive who helped get my daughters school shoes. As soon as we walked in, she stopped cleaning the mirror whilst others were chatting, and came straight over to us, found loads of options of shoes in the size we needed and made the whole sale easy.

24 agosto 2025
Non scritta su invito
Valutata 5 stelle su 5

Excellent as always.

Very quick service despite it being busy. Maisie was on hand and brought a selection of shoes for my son which matched what I had requested. All the staff working seemed very professional but also helpful. Very easy to pay and as always great service. The whole reason I get my son's school shoes from Clarks is because of the service and how easy it is to have their feet measured in store. They both also have wide feet so I can be sure the shoes will fit well.

19 agosto 2025
Non scritta su invito
Valutata 5 stelle su 5

We had an appointment today for two…

We had an appointment today for two children requiring school shoes. We were served by such a lovely girl named Imogen, who couldn’t do enough for us. She was fantastic with the children, patient and extremely helpful. Thank you.

16 agosto 2025
Non scritta su invito
Valutata 5 stelle su 5

Mohamed in the Canterbury branch…

Mohamed in the Canterbury branch assisted us with our 2 daughters schools shoes and was great. Polite, helpful and patient with our indecisive daughter, he provided a great service. Even when another worker, Amelia, was rude to my wife, Mohamed apologised and continued to provide excellent customer service

16 agosto 2025
Non scritta su invito

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.

Scopri di più sui diversi tipi di recensioni.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più