Visited Basingstoke store, although the shop was extremely busy, everything was calm and efficient. There was no pressure to rush and the service was excellent . We were served by Milena who went abov... Leggi di più
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Scopri cosa dicono le persone
Milena was amazing today in clarks basingstoke. We went later in the day, and we had no waiting time. Milena was really friendly and patient with my daughter, she made sure the shoes fitted correctly... Leggi di più
Lovely welcome into Clarks at Basingstoke Festival Place by Callum. He kindly asked how he could help us on arrival and provided great customer service. Measured my daughter's feet efficiently and he... Leggi di più
Customer service from Beth. I told Beth I may not make a purchase yet she still gave lovely service with back to school shoe fittings. I have often received greet customer service from a male supervis... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
Informazioni di contatto
Unit 23 Festival Place, RG21 7BE, Basingstoke, Hampshire, Regno Unito
- 01256324579
4,8
Eccellente
62 recensioni
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Ha risposto al 98% delle recensioni negative ricevute
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Top service from Callum
Top service from Callum at the Basingstoke branch. He really understood the products inside out and sold me a pair of winter shoes which are really top quality. You can't go wrong with Clarks - will definitely return to buy more shoes!
18 agosto 2025
Non scritta su invito
Excellent service from Lucy in…
Excellent service from Lucy in Basingstoke who was very patient and kind with my children!
18 agosto 2025
Non scritta su invito
Excellent customer service in Basingstoke
I visited the Basingstoke store yesterday to purchase school shoes for my children and was served by Alice. She was incredibly helpful, knowledgeable and patient especially with one of my children being less than enthusiastic about the shoe shopping experience. Despite the shop being busy, Alice took the time to ensure my children's new shoes fitted properly so I did not feel rushed. I was very impressed with her customer service and would highly recommend the Basingstoke branch.
16 agosto 2025
Non scritta su invito
Kind staff, good organisation
Well organised, knowledgeable and kind staff who managed our first school shoes purchase. Cannot speak highly enough of the staff - made it an enjoyable experience when I was expecting to feel stressed!
16 agosto 2025
Non scritta su invito
Daisy Basingstoke clarks
Daisy helped us in store today too her time and made my son feel good about himself as he was nervous and couldn't do shoelaces. Despite the manager trying to speed things up and making it awkward she held her own and is a credit to the company. Anyone getting kids shoes at Basingstoke Clarks highly recommended asking for her. Thank you and well done.
15 agosto 2025
Non scritta su invito
Lovely service from Alice
Lovely service from Alice. She was patient, kind, knowledgeable and a lovely person to talk to and be served by. Really positive experience!
14 agosto 2025
Non scritta su invito
Abraham was amazing fitting my son’s…
Abraham was amazing fitting my son’s school shoes ! So friendly and built a good rapport with my 9 year old and we have shoes ! Stress free visit - thank you 🙌🏼
13 agosto 2025
Non scritta su invito
Milena was very helpful and…
Milena was very helpful and accommodating while completing a measurement plus consultation for some shoes. Milena was very knowledgable about the shoes she was providing and gave us sound advice on the shoes we purchased.
12 agosto 2025
Non scritta su invito
Milena -Basingstoke store
I visited the Basingstoke store with my two grandchildren. I was served by Milena who was exceptionally good with the children a very professional approach with a lovely personality.
12 agosto 2025
Non scritta su invito
Positive first experience
We were served by Milena. She was very friendly and tried to engage with my 10month old whilst getting fitted for his pre walkers. She was very patient and found alternative options when I was being picky. A very positive first experience. Thank you Milena
9 agosto 2025
Non scritta su invito
Callum in the Basingstoke branch super…
Callum in the Basingstoke branch super friendly, helpful and knowledgable - made for a great overall experience - thank you Callum
5 agosto 2025
Non scritta su invito
Callum at Basingstoke was great
Callum at Basingstoke was great. Very informative & helpful. Considering he’s relatively new, he did a great job
2 agosto 2025
Non scritta su invito
Fantastic customer service from Callum
Lovely welcome into Clarks at Basingstoke Festival Place by Callum. He kindly asked how he could help us on arrival and provided great customer service. Measured my daughter's feet efficiently and helped her find the best fitting shoe size of her favourite shoe. Also offered great value shoe care pack to help keep them looking good. Also provided guidance on other shoes for my younger child. Would definitely recommend and will return!
29 luglio 2025
Non scritta su invito
1st shoes
Great support from the staff, a special Callum, he helped with 1st shoes our daughter
26 luglio 2025
Non scritta su invito
Callum at Basingstoke
Callum at the Basingstoke store in Festival Place was knowledgeable, patient and really helped my daughter (11) find new school shoes. No easy feat, she is very particular, so he definitely deserves 5 stars!
26 luglio 2025
Non scritta su invito
First shoe fitting
Took my son for his first shoe fitting at the basingstoke store and was served by trainee Callum. Who did a fantastic job, bought some great shoes and left very happy. Fantastic experience with great customer service
26 luglio 2025
Non scritta su invito
Callum from Basingstoke made it a…
Callum from Basingstoke made it a breeze to get my son’s school shoes measured and bought. Even though my son wasn’t fully cooperating, Callum was super patient and made it a smooth process.
26 luglio 2025
Non scritta su invito
Excellent customer care
We were served by Josh in Basingstoke Clarks, very helpful. We had a wonderful experience, made our experience in the shop lovely. We would go back again.
Bought Boots.
16 luglio 2025
Non scritta su invito
Josh is an asset to the Clarks team
Josh is an asset to the Clarks team. Very helpful nothing was too much trouble and had a nice cheerful nature about him
21 luglio 2025
Non scritta su invito
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