Claraowen Recensioni 

The baskets are not self standing, the lining is poorly attached. The most disappointing product I have ever ordered. Plus I was being told order was in transit but no update for 3 weeks. Would not recommend. Waiting to see if any response from customer service.

Replying to Clara Owen's response to my initial review:

1. Their response appears to be written by AI. Much like the multiple email replies I received that were almost identical.
And, interestingly, other reviewers (especially the reviewer named Cheryl) responses and experience appear to be identical to mine.

I wish I could upload a picture of these so-called “hand crafted laundry baskets” to address their claim they don’t fraudulently advertise. They are absolutely nothing like the pictures on their website. This review is coming from someone who is an experienced sewist/crafter who can tell the difference between “hand crafted” and “mass produced.” Speaking of which- if these are “hand crafted in small batches” in NC (since 2001?!) by their “small studio team” as per the bottom of their website, why do they need “multiple fulfillment partners”

Under the FAQs: “Every piece is drawn, cut, stitched and finished by hand in our Asheville Studio.” Where is this studio? Nothing comes up on Google Maps when searching for Clara & Owen.

2. Why would a “small business in Asheville NC” need to register in Delaware? NC requires businesses to be registered, why wouldn’t they register in NC? Links are not allowed in reviews, so look them up under Delaware SOS site -TijZen, LLC.

3. Why was there a label with Chinese writing under the label that was used by Yawen Express?

If it quacks like a duck…

Once my initial review was posted on TrustPilot, I received an email from Clara & Owen within 30 minutes asking me to take it down and that my order was set as "PRIORITY". I was told that 2 weeks earlier when I contacted Customer Service. Miraculously, I received my order 3 days later. Much to my disappointment, the items I ordered looked NOTHING like what was shown on the website. The fabric (polyester) was basically printed to look like it was quilted unlike what was shown on the website. Although their website claims a "full return" with "no questions asked", nothing could be further from the truth. I spent 2 days going back and forth with them stating I expected a full refund. When they refused and gave the excuse that the items were already deeply discounted, I contacted my credit card company and filed a complaint. Once Clara & Owen received that notice, they agreed to refund me 80% of my order and let me keep the items. I was tired of fighting with them and agreed to the refund but strongly encourage potential buyers NOT to do business with this company. I also suspect their "customer service" is AI.

i am waiting and waiting. No one responds to the email asking for an ETA. I will probably try to cancel. My advice, do not order. it is a scam and false advertising to say these are made in North Carolina. I will refer to the Attorney General In North Carolina for investigation.

Bags are NOT as described. Trying to return the items, and the company is not honoring their policy. They keep saying, "I'm sorry our website is confusing." These are NOT quilted items as described and pictured. These items are PRINTS of quilted baskets. One company response says below that all items are shipped from NC..... Not so because my order was shipped from California. This is a bait and switch. Spent $190 for things that aren't as described. I just want to return the items and get a refund, but the company is refusing even though it states on their own website that clearance items are eligible for full refunds. I've sent them screenshots of their own website with these exact words and their response is, "I'm sorry our website is confusing.". I've been fighting this all this week. This place is a scam.

Although it did take a little while to receive my order, everything else with the experience with Clara and Owen has been great. Customer service was awesome, and the laundry basket it so adorable!

The laundry baskets are unique and well made.

Beautiful design. Bigger than I expected. A little disappoined the the lining was seperate from the quilted exterior, which makes it sag a bit, but once I pack it with blankets, it will be fine.

I just got my order and i LOVE everything!!!

The personal feel with email communication - not too much, not too little. Great response time to questions/concerns

Terrible experience. Scam. This was supposed to be a little mom and son operation in North Carolina and it took weeks to receive my items. Once I received them what was supposed to be the beautiful quilted totes arrived as poorly printed non-quilted thin polyester. The laundry baskets looked gorgeous on the website with accent quilting around the design, but NO. Just white machine quilting in a random design. Extremely disappointed and I was really duped. Very expensive and was so hopeful to buy local and receive beautiful gifts for Christmas.

The clothes hamper was way too big at the large size and asked how I can exchange for small and I was allowed to keep and they gave me $30 to replace with a small. That was more than fair plus I like sponsoring small business! Win win ! Ty

Looks great!

Delivery took longer than expected but the product is very nice!

The tracking number indicates my “hand made in Asheville basket” originated in China. Customer service gives non committal answers. This appears to be a scam.

Added: I am still waiting on tracking information on a package that was shipped on October 6.

I had a special request and they quickly assisted!

Had a question about shipping on my order and they quickly responded!