Claim-Smart LTD  Recensioni 

Risposta di Claim-Smart LTD

Un giorno fa

We take this allegation very seriously. Claim‑Smart does not authorise anyone to misrepresent their identity or claim to be another company when contacting customers.

Please email info@claim-smart.co.uk with your full name, any claim reference, the telephone number that contacted you, and the approximate date and time of the call. If possible, please also include copies of any messages or lender correspondence you received.

This will allow us to identify the account, investigate the source of the contact and review how any claim was submitted.

Claim‑Smart

Risposta di Claim-Smart LTD

Un giorno fa

We’re sorry to hear about this experience. The concerns you have raised regarding the source of your personal information, the statements made during the call and the suggestion that an existing claim could be taken over are matters we take extremely seriously.

Please email info@claim-smart.co.uk with your full name, telephone number, the number that contacted you, and the approximate date and time of the call. If available, please also include any messages or correspondence you received.

This will allow us to identify the relevant record, review the call recording and consent history, establish the source of your information, and determine whether the contact originated from Claim‑Smart or a third party. We will also ensure that no further contact takes place while the matter is investigated.

Claim‑Smart

Risposta di Claim-Smart LTD

Un giorno fa

Thank you for raising this. PK Law does not represent Claim‑Smart, and we have no association with them. Please do not sign any documents, upload identification or follow links sent by PK Law or any other solicitor claiming to act for us.

Claim‑Smart will never contact you to say that compensation is waiting to be released through another company or law firm.

If you are uncomfortable uploading your identification through the portal, please email us directly at info@claim-smart.co.uk. We will verify your account and contact you by email to explain what information is required and how it can be provided safely.

Please also forward details of the calls, messages and links you have received so that we can investigate them.

Claim‑Smart

Risposta di Claim-Smart LTD

Aggiornata il 23 set 2026

We’re sorry to read this review and take allegations of this nature very seriously.

We have been unable to identify you as a Claim‑Smart customer from the information provided. Please contact us at info@claim-smart.co.uk with any reference number you were given, the telephone number that contacted you, and the date and time of the call. This will allow us to investigate whether the call originated from Claim‑Smart or an unrelated third party using our name.

For clarity, Claim‑Smart will only call customers from **020 3307 5218**. We would never ask you to provide sensitive personal or banking information during an unsolicited call.

Claim‑Smart

Risposta di Claim-Smart LTD

23 set 2026

We’re sorry to hear about your concerns and would like to investigate this fully.

Please email info@claim-smart.co.uk with your full name, any Claim‑Smart reference number, and copies of the correspondence you received from Volkswagen. This will help us identify the records involved and establish exactly what has happened.

Once we have these details, a member of our team will review the matter and respond directly.

Claim‑Smart

Risposta di Claim-Smart LTD

23 set 2026

We’re sorry to hear about your concerns. We take the accuracy of the information provided by our representatives seriously and would like to investigate the specific statements you believe were incorrect.

Please email info@claim-smart.co.uk with your full name, telephone number, the approximate date and time of the call, and details of what you were told. This will allow us to identify and review the relevant call recording.

Claim‑Smart’s service and any associated fees are explained before a customer agrees to proceed. Consumers are also free to pursue a claim directly without using a claims management company.

Claim‑Smart

Risposta di Claim-Smart LTD

23 set 2026

We’re sorry to see your comments. Your review does not include enough information for us to identify you or understand the circumstances behind your concerns.

Please email info@claim-smart.co.uk with your full name, reference number and details of your experience. Once we can identify your account, we will investigate the matter and respond directly.

Claim‑Smart

Risposta di Claim-Smart LTD

23 set 2026

We’re sorry to hear that you feel this way. Customer care is extremely important to us, and we would like the opportunity to understand what has led to your comments and review the matter properly.

Please email info@claim-smart.co.uk with your full name, reference number and details of your experience. Once we can identify your account, a member of our team will investigate and respond directly.

Claim‑Smart

Risposta di Claim-Smart LTD

23 set 2026

We are very sorry to hear about your husband’s accident and the health difficulties he continues to experience. We take customer vulnerability extremely seriously and would like the opportunity to review the circumstances of this matter properly.

For privacy reasons, we cannot discuss the details of an individual account publicly. Please email info@claim-smart.co.uk with your husband’s full name, reference number and a copy of the cancellation invoice. Please also mark the email “Vulnerable Customer – Urgent Review” so it can be prioritised by the appropriate team.

Once we can identify the account, we will investigate the sign-up and cancellation history, including the information provided about your husband’s health and personal circumstances.

Claim‑Smart

Risposta di Claim-Smart LTD

23 set 2026

We’re sorry to hear that you received an unexpected call. We would like to investigate this and establish whether the call originated from Claim‑Smart.

Please email info@claim-smart.co.uk with your name, the telephone number that contacted you, and the approximate date and time of the call. This will allow us to trace the contact and ensure your details are removed from our records where appropriate.

Claim‑Smart

Risposta di Claim-Smart LTD

23 set 2026

We’re sorry to hear that you received an unexpected call. We would like to investigate this and establish whether the call originated from Claim‑Smart.

Please email info@claim-smart.co.uk with your name, the telephone number that contacted you, and the approximate date and time of the call. This will allow us to trace the contact and ensure your details are removed from our records where appropriate.

Claim‑Smart

Risposta di Claim-Smart LTD

23 set 2026

We’re sorry to see your comments. We take concerns of this nature seriously, but there is not enough information in your review for us to identify you or understand what has happened.

Please email info@claim-smart.co.uk with your full name, any reference number and details of your experience. Once we can identify the matter, we will investigate and respond directly.

Claim‑Smart

Risposta di Claim-Smart LTD

23 set 2026

We’re sorry to see your comments. We take concerns of this nature seriously, but there is not enough information in your review for us to identify you or understand what has happened.

Please email info@claim-smart.co.uk with your full name, any reference number and details of your experience. Once we can identify the matter, we will investigate and respond directly.

Claim‑Smart

Risposta di Claim-Smart LTD

23 set 2026

investigate how your details were obtained and whether the text originated from Claim‑Smart or a third party.

Please email info@claim-smart.co.uk with your name, telephone number and a screenshot of the message showing the sender’s details. We can then trace the communication, review any associated consent record and ensure your details are suppressed from further marketing where appropriate.

You are correct that consumers may pursue car finance complaints directly without using a claims management company. Claim‑Smart provides an optional managed service, and any applicable fees are disclosed before a customer agrees to proceed.

Claim‑Smart