CitySprint - Medway Recensioni 

33
TrustScore 3.5 su 5

3,6

Unit 18, Lakeside Park, Neptune Close, ME2 4LT Rochester, Kent, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I rarely write reviews, but whenever I order anything from Wickes I always get the same CitySprint driver. Dave MS28. The guy is a legend, always friendly, delivering on time, the delivery is always i... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

city sprint deliveries i had two orders delivered by this company both on time the second was yesterday and the drive was a real gent he carried three flagstones into my garden for me, can not fault... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Medical records collected from us and dropped off to us every week by the courier Paul Tallent Mw36. He is always punctual and courteous. A very jolly happy man. Look forward to seeing his friendly f... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I arrived at the Rochester depot last thing on Friday, too late for my parcel to be put on an overnight, but the staff were more than helpful with upgrading to a Saturday same day, I felt really well... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Servizio di corriere
  2. Servizio di corriere e consegne
  3. Servizio di consegna
  4. Servizio di logistica

Scritti dall'azienda

CitySprint is the UK's leading same day distribution network offering same day and overnight courier services, as well as covering your logistics and international requirements on a 24/7 basis.


Informazioni di contatto

  • Unit 18, Lakeside Park, Neptune Close, ME2 4LT, Rochester, Kent, Regno Unito

  • 01634 723781

3,6

Nella media

TrustScore 3.5 su 5

33 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,6

Tutte le recensioni

(33)

2675 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Gave a 4 hour window and still waiting…

Gave a 4 hour window and still waiting , tracking the driver and went past twice now miles away. Called the centre in Rochester they said they don't know what he is doing.. said I was next delivery but lies .. the driver is still stopping at other drop offs . Do not use this company they don't care. Office said they will keep me updated, yeah I suppose they are supposed to say that , but never followed up.. stay away from these .

26 maggio 2026
Non scritta su invito
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Risposta di CitySprint - Medway

We are truly sorry to hear about the significant delay and the frustrating experience you had with your delivery. We understand your concern regarding the communication and tracking issues. We are reviewing this incident to prevent similar situations.

Valutata 5 stelle su 5

Really Great Service and Very Great…

Really Great Service and Very Great Customer service from Ayla Dasilva , she goes above and beyond when doing our deliveries and we get good feedback from our customers on the service to.
Really courteous and polite and very friendly

25 marzo 2026
Non scritta su invito
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Risposta di CitySprint - Medway

We appreciate you sharing your experience! It's great to hear that the customer service was excellent and that the deliveries exceeded expectations. We're glad to know that the service is appreciated.

Valutata 1 stelle su 5

Useless couriers can't read instructions.

City Sprint has to be one of the most unreliable and difficult courier service I've come across, only to be outdone by ParcelForce. Their tracking sucks and their couriers don't deliver within the given ime slots.

I was originally due a delivery on 24/9/25. However, the courier didn't read my delivery instructions or else he would have seen that my buzzer is out of service. Therefore, I told him to enter the property via the 'trades' button. Instead, he decided to call me, which I was unable to answer due to being on the road. This resulted in my order being taken back.

I expected them to attempt to redeliver the following day but they did not.

After contacting Wickes and having them rearrange the delivery for today, Monday 29th, you can imagine my irritation when the same thing happened again, only this time the courier wasn't even within the delivery time frame given to me. Again, he didn't read the instructions, didn't attempt to enter the property and didn't take any notice of the delivery instructions to leave the parcel by my front door.

29 settembre 2025
Non scritta su invito
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Risposta di CitySprint - Medway

I am sorry to hear that our service wasn't as expected. We have reached out for some additional information so that we can look into this further for you. We will be in touch directly with an update.

Valutata 5 stelle su 5

Gavin (MS43) was so helpful when we…

Gavin (MS43) was so helpful when we messed up with backing up a phone that he was to pick up. We couldn't be more grateful to him for going "above and beyond". A boost to our confidence in human nature!

14 luglio 2025
Non scritta su invito
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Risposta di CitySprint - Medway

We're so happy to hear that our team member was able to help you with your phone issue. We appreciate you taking the time to share your positive experience. Thank you for your feedback!

Valutata 5 stelle su 5

Excellent delivery driver


This was my first time using City Sprint and Milen the delivery driver was excellent! Based solely on the experience with him, I will be using City Sprint again and again.

Staff like him are hard to come by, don’t let him go!

8 luglio 2025
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Risposta di CitySprint - Medway

We're happy to hear that your first experience was excellent! We appreciate your positive feedback regarding the delivery driver. We're glad you enjoyed your experience and we look forward to serving you again.

Valutata 5 stelle su 5

Helpful and polite!

30 luglio 2024
Non scritta su invito
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Risposta di CitySprint - Medway

Good afternoon Leah,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,

Ben

Valutata 5 stelle su 5

Gavin is always friendly and helpful…

Gavin is always friendly and helpful and patient when waiting for us to be free to get the deduction notes for him

30 luglio 2024
Non scritta su invito
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Risposta di CitySprint - Medway

Good afternoon Olivia,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,

Ben

Valutata 5 stelle su 5

Gavin MS43 is always very polite and…

Gavin MS43 is always very polite and professional always happy.

23 luglio 2024
Non scritta su invito
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Risposta di CitySprint - Medway

Good morning Carol,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,

Ben

Valutata 5 stelle su 5

Our courier is friendly helpful and…

Our courier is friendly helpful and very reliable.
He is Gavin MS43

25 luglio 2024
Non scritta su invito
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Risposta di CitySprint - Medway

Good morning Nicola,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,

Genevieve

Valutata 5 stelle su 5

Gavin comes to us weekly

Gavin comes to us weekly, always friendly, polite and helpful.
Always arrives at a regular time.

23 luglio 2024
Non scritta su invito
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Risposta di CitySprint - Medway

Good afternoon Ashley,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,

Genevieve

Valutata 5 stelle su 5

Reliable helpful service from Gavin m543

18 luglio 2024
Non scritta su invito
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Risposta di CitySprint - Medway

Good morning,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,

Ben

Valutata 5 stelle su 5

city sprint deliveries i had two…

city sprint deliveries i had two orders delivered by this company both on time the second was yesterday and the drive was a real gent he carried three flagstones into my garden for me, can not fault this company Mr r winder kent order number 664239079.from wicks ashford Kent

3 maggio 2024
Non scritta su invito
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Risposta di CitySprint - Medway

Good morning,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,

Ben

Valutata 5 stelle su 5

Great delivery

I rarely write reviews, but whenever I order anything from Wickes I always get the same CitySprint driver. Dave MS28. The guy is a legend, always friendly, delivering on time, the delivery is always in good condition, but the most valuable thing is that he goes out of his way to help. Legend.

15 febbraio 2024
Non scritta su invito
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Risposta di CitySprint - Medway

Good afternoon Mark,

Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.

Many thanks,

Ben

Valutata 5 stelle su 5

Drive James Missq was helpful and…

Drive James Missq was helpful and polite.

10 aprile 2024
Non scritta su invito
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Risposta di CitySprint - Medway

Good afternoon Rebecca,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,

Lewis.

Valutata 5 stelle su 5

Fast, efficient, friendly

Fast, efficient, friendly.

Courier was Dave (M528)

Thank you

16 febbraio 2024
Non scritta su invito
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Risposta di CitySprint - Medway

Good afternoon Richard,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,

Ben

Valutata 5 stelle su 5

I have no complaints at all

I have no complaints at all. Gavin is our regular Driver and he is always very polite, and very hard working. At the moment he covers our morning route to The Brook, Maidstone Mags and Maidstone County Court, and he never lets us down, and is always very quick and very reliable.

16 febbraio 2024
Non scritta su invito
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Risposta di CitySprint - Medway

Good afternoon Cathy,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,

Ben

Valutata 5 stelle su 5

Dave (ms28) was honestly the best!

Dave (ms28) was honestly the best and kindest delivery driver I've ever encountered. Dave very helpfully offered to carry all the items in the house, which was a huge help as I wouldn't of been able to do this by myself at all. Dave certainly went the extra mile by doing this as I was told it would be left outside which would have caused quite a few issues, since I couldn't have brought them. Dave was very friendly and had a wonderful chirpy disposition. Makes a huge difference from many other drivers I have met! A very big thank you to Dave! If only all drivers had such a good approach and attitude to their work. We need more Daves!

9 febbraio 2024
Non scritta su invito
Logo di CitySprint - Medway

Risposta di CitySprint - Medway

Good morning,

Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.

Many thanks,

Lewis

Valutata 4 stelle su 5

A good delivery driver

Dave (MW 39) was very good .He was polite and very careful with handling my delivery.

25 gennaio 2024
Non scritta su invito
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Risposta di CitySprint - Medway

Good afternoon Jerry,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,

Genevieve

Valutata 5 stelle su 5

Great delivery driver!

Early delivery, great tracking system. Driver was polite and handled my delivery with care.

19 gennaio 2024
Non scritta su invito
Logo di CitySprint - Medway

Risposta di CitySprint - Medway

Good morning Justine,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,

Genevieve

Valutata 5 stelle su 5

Excellent Service

Medical records collected from us and dropped off to us every week by the courier Paul Tallent Mw36. He is always punctual and courteous. A very jolly happy man. Look forward to seeing his friendly face and banter every week.

5 dicembre 2023
Non scritta su invito
Logo di CitySprint - Medway

Risposta di CitySprint - Medway

Good afternoon Donna,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,

Genevieve

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