The driver (Barry?) came early in the delivery window which was very convenient for me. The fence panels in my delivery were left outside my front door as requested in perfect condition. The driver wa... Leggi di più
L'azienda ha risposto
Sede
Cambia sedeUnit 1C West Craig's Industrial Estate, Turnhouse Road, EH12 0BD Edinburgh, Edinburgh, GB
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I get regular deliveries from Wickes via City Sprint. The deliveries are good and the tracking is really helpful. But the best experience is when the van pulls up and I get one of the regular drivers... Leggi di più
L'azienda ha risposto
I ordered 23 bags of compost from Wickes as I am unable to lift them due to disability. Communications from CitySprint were great, I was given a time frame the day before and kept updated on the... Leggi di più
L'azienda ha risposto
Communication is always clear and concise and response to requests are relatively swift. Any issues are usually dealt with across the phone with the outcome in the main positive and resolved. Never ha... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
CitySprint is the UK's leading same day distribution network offering same day and overnight courier services, as well as covering your logistics and international requirements on a 24/7 basis.
Informazioni di contatto
Unit 1C West Craig's Industrial Estate, Turnhouse Road, EH12 0BD, Edinburgh, Edinburgh, Regno Unito
- 0131 4531800
4,6
Eccellente
155 recensioni
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Genuinely shocked at the good reviews…
Genuinely shocked at the good reviews on this page.
Ordered paint from Wickes, first delivery went missing as it was left at the bottom of a communal stair and the company forged my signature as I was at work on the day of delivery.
Second delivery I answered the buzzer and before I could even say hello I received 'this is your wickes order and it will be getting left at the bottom of the stair I wont be bringing it up' and I said no problem (for future ill just go to the shop and get it myself, I actually use delivery services as I struggle to bring things up the stairs due to disability).
Having seen the delivery driver however I can see that he was quite overweight so I would have actually been concerned for his heart if he had brought it up stairs. His attitude was absolutely horrible.
Maybe as a delivery company you should be hiring fit and healthy people that can carry a pot of paint up a flight of stairs.
23 settembre 2026
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Risposta di CitySprint - Edinburgh
We appreciate you taking the time to share your detailed feedback regarding your recent delivery experiences. We are truly concerned to learn about the issues you encountered, from the missing first delivery and the forged signature to the unacceptable attitude of the delivery driver during the second attempt. We understand how frustrating and inconvenient this must have been, especially given your personal circumstances. We are actively reviewing our delivery procedures and driver conduct to ensure such incidents are not repeated. We are committed to providing a respectful and efficient service for all our customers.
Didn't even bother ringing the bell.
Driver didn't even bother ringing the bell. Instead decided to dump my delivery in the middle of the driveway.
8 aprile 2026
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Risposta di CitySprint - Edinburgh
We regret to hear that your delivery was left in the driveway without ringing the bell. We'll address this with our delivery team. Thanks for your feedback.
Alex (ED03) is always super friendly
Alex (ED03) is always super friendly, professional and helpful with the collection. Thank you!
27 marzo 2026
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Risposta di CitySprint - Edinburgh
We're happy to hear that our service was friendly, professional, and helpful during the collection. We appreciate you sharing your valuable feedback with us!
Alec is always polite cheerful and…
Alec is always polite cheerful and helpful.
I cannot fault him.
17 marzo 2026
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Risposta di CitySprint - Edinburgh
We appreciate you sharing your positive feedback. We're happy to learn that our team member is polite, cheerful, and helpful!
Alec comes to our office often to…
Alec comes to our office often to collect our office equipment. Very efficient and a gentleman
17 marzo 2026
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Risposta di CitySprint - Edinburgh
We're happy to hear that our team member provides efficient service for your office equipment needs. We appreciate you taking the time to leave feedback.
Risposta di CitySprint - Edinburgh
We appreciate you taking the time to share your positive experience. We're glad to hear that our driver was helpful!
Friendly staff
Alec (E0003) is always very friendly whenever he comes to the office :)
10 marzo 2026
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Risposta di CitySprint - Edinburgh
We appreciate you taking the time to share your kind words. We are happy to hear that you find our team member friendly and helpful!
Driver very polite
Driver very polite , came when said , tracker easy to follow , no issues , quick and easy delivery .
10 marzo 2026
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Risposta di CitySprint - Edinburgh
We're happy to hear that our driver was polite, arrived on time, and the tracker was easy to follow! We appreciate your positive feedback on the quick delivery.
Very helpful…
The delivery man took the heavy item to a dry place for me and packed it safely
10 marzo 2026
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Risposta di CitySprint - Edinburgh
We're happy to hear that our delivery was helpful and ensured your item was brought to a safe, dry place. Thank you for your positive feedback!
Delivery
Eoin delivered wood panels today and brought them into my garden for me. Went above an beyond!
6 marzo 2026
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Risposta di CitySprint - Edinburgh
We're happy to hear that the wood panel delivery to your garden went smoothly. We appreciate you acknowledging the extra effort! Thanks for your positive feedback.
Brilliant service
Driver was on time, very polite and friendly. Great customer experience. Thanks
6 marzo 2026
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Risposta di CitySprint - Edinburgh
We're happy to hear that our driver was punctual, polite, and friendly, and that you had a great experience. Thank you for your positive feedback.
Eoin was brilliant …10/10
Eoin was brilliant and left sheeting exactly where we needed it was very friendly and considered our current physical condition as I am on crutches with severe sciatica appreciated his help very much
6 marzo 2026
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Risposta di CitySprint - Edinburgh
We're happy to hear that our team member was so helpful and considerate, especially given your current situation. We appreciate you taking the time to provide your positive feedback!
Great service
Eion is a nice guy, helped put my heavy floorboard in my garage!
6 marzo 2026
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Risposta di CitySprint - Edinburgh
We're happy to hear that our team member was helpful and assisted you with your heavy floorboard. Thank you for your positive feedback!
Eoin B was very helpful and put my…
Eoin (EO23) was very helpful and put my delivery exactly where needed. Good communication all round. Thank you!
6 marzo 2026
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Risposta di CitySprint - Edinburgh
We're happy to hear that our delivery driver was helpful and accommodating, placing your order exactly where you needed it. We appreciate your positive feedback on the great communication!
Always pleasant and well mannered
Always pleasant and well mannered
5 marzo 2026
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Risposta di CitySprint - Edinburgh
We are so glad to know that you find our team pleasant and well-mannered. Thank you for sharing your positive experience with us!
Great service
Alec is always punctual, professional and courteous.
I could not recommend him more highly.
5 marzo 2026
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Risposta di CitySprint - Edinburgh
We appreciate you taking the time to share your positive experience. We're happy to hear that you were impressed with the service you received!
Alec (5003) is our courier
Alec (5003) is our courier. The service is friendly and helpful always and Alec is a polite, well precented person. Excellent service
5 marzo 2026
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Risposta di CitySprint - Edinburgh
We're delighted to hear that you consistently receive friendly and helpful service! It's great to know that our courier's politeness is appreciated. Thank you!
as always great experience
as always great experience, easy to book online, easy contact with advisors to help you choose the best option, always on time, easy tracking system plus this time driver Calvin (ED18) who went far beyond standard with his kindness and help with loading. Thank you!
16 gennaio 2026
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Risposta di CitySprint - Edinburgh
We're happy to hear that you had a great experience! It's wonderful that you found booking online and contacting our advisors easy. We appreciate your kind words regarding the timely service, tracking system, and the driver's helpfulness. Thank you for your positive feedback!
I would like to commend this company…
I would like to commend this company what delivery driver did is bring 40 kg tiles up 2 flights of stairs and was meant to be a outside delivery. With ultra politeness easily beats john lewis delivery also i would rate this company 10 out 5 never had a better interaction with any company in my life wont forget this guy awesome human his name is Calvin (ED18).
15 gennaio 2026
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Risposta di CitySprint - Edinburgh
We're happy to hear that you had such a positive experience! It's great to know that our delivery exceeded your expectations with such dedicated service. We appreciate you taking the time to share your feedback.
Alec ED03
Alec ED03 is always courteous and friendly . He collect and delivers to us quickly and efficiently.
20 novembre 2025
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Risposta di CitySprint - Edinburgh
We're happy to hear that our service is quick and efficient for you. We appreciate you mentioning how courteous and friendly our team member is. Thank you for your feedback.
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