Phil Goode from chips away has done a fantastic job on my damaged front and rear bumpers went out of his way to accommodate us highly recommended.
CHIPSAWAY CAR CARE CENTRE
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Scopri cosa dicono le persone
Had a damaged rear quarter panel repaired on my Range Rover, metallic black, on site. Weather conditions were atrocious but the job was completed and looked good. Was told there may be repercussions i... Leggi di più
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Filled in the enquiry form. Got a call from the local agent. Agreed a time for him to view the car and provide an estimate and got a confirmation email then he never shows up. No calls to cancel or me... Leggi di più
As per the title, I sought a quote on the Wednesday and my wife's car was repaired to 'as new' standard during th eday on Friday. Excellent and friendly service and was well priced. I've already... Leggi di più
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Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Trading nationally since 1993, ChipsAway is now the UK industry leader in the SMART (Small to Medium Are Repair Technology) repair sector. Trading locally in Milton Keynes since 2002, Chipsaway has built up a wide clientele of repeat and recommended custom and we are now pleased to offer an enhanced and improved quality and service in a controlled bodyshop environment. Chipsaway no longer offer a mobile service but are able to produce even better results than ever, and those larger repairs which have, in the past, been turned down by the van operative, can now be accommodated in your local Chipsaway repair centre. In the majority of cases, repairs will still be performed within a day or even hours. While your car is being repaired, go shopping in the local retail parks, visit the local shopping areas, take your children to the local new Odeon or Trampoline Park, or relax in our comfortable lounge area and have a refreshing cup of coffee, or work on your laptop.
Informazioni di contatto
Bilton Road, Bletchley, MK1 1HW, Milton Keynes
- 01908 277484
- chipsawaymksenquiries@gmail.com
- chipsawaycarcaremk.co.uk
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Great work but didn't stick to the quoted price
The work was better than I expected which is great. The problem I had was the final price was much more than the quote even though no extra work was carried out. After many emails I did get the price down but still paid more than the quote. Be careful with this sneaky tactic.
30 ottobre 2015
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Risposta di CHIPSAWAY CAR CARE CENTRE
Mr Taylor
I am pleased that you were totally happy with the quality of our work and am sorry that you feel that we acted in an underhand manner. We did have correspondence afterwards on this particular matter - 6 emails in total, all on 28th and 29th May where we discussed your price concerns (a conversation in fact), one where you raised the issue of price, two of mine where I raised the issue of the extra work and said I would verify whether there should be an extra charge,one from you where you confirmed the extra work but had misunderstood what had been quoted, and two further ones where I offered a reduced price and you accepted. In these circumstances, I am afraid that your review is a bit misleading to the public.
PDR is always charged per panel. If it were charged per dent, it would be far more expensive.
When we stood by your car, as far as I understood, you wanted dents repairing to the two nearside doors and that is what the paperwork said, of which you received your copy. On the day of the actual repair, our mobile dent man reported back that he had repaired a third panel (which he would consequently charge back to us). When you queried the final invoice of £165 + VAT, I verified with you that our man had in fact repaired the extra panel. I then pointed out to you that we had, unfortunately, in this case, incurred a third party charge ourselves so I offered to split the difference and we charged you £168 inc VAT instead of £144 + VAT, to which you agreed without any pressure from us, so there was an extra charge of £20+ rather than our usual £45+ on a third panel, and it was my understanding back in May that you were happy with this.
There is nothing sneaky or underhand about our business, we have traded as part of a national franchise for 15 years in Milton Keynes and have an extensive database of repeat and recommended business - there is no hard sell or glib talk at the point of sale and our quotations always clearly state which panels/ areas are being repaired. You were very stressed about your wedding preparations in May and very rushed. and it may be that I misunderstood your instructions. Our quote, however, was very clear in that we were effecting repairs only to the two doors, and you were not pushed for the full cost of the extra repair, or even pressured to pay the final sum that was paid. I made an offer which was accepted, as far as I am aware, as being a fair offer because we had both in our ways misunderstood.
We have operated as part of a national franchise for 15 years in MK and have always been very transparent, which is why we have an extensive and growing database of satisfied customers. Only last week I turned away a paying job from this unit because I felt that the lease company had misinformed the customer into paying for something which didn't need repairing, and it is not the first time that we have done things like this.
I am very sorry that you feel that we "tried to put one over" on you, I was not aware that you were so unhappy. If you have a paint job in the future, and you wish to bring it to us, we will ensure that you are very happy with the quality and we will see what we can do to accommodate the extra £20+ which has clearly upset you.
Regards
Christine Dhunna
Lease car works
Couldn't fault the service I received at the Bletchley branch, I needed some chips sorting on a lease car I had at short notice.
This was not a problem and the car has gone back with no further charges.
I was told the staff are going on a training course to be able to offer a lease car service so they can advise what needs doing before it goes back, perfect idea. Will be using them again for sure.
21 ottobre 2015
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Risposta di CHIPSAWAY CAR CARE CENTRE
Thank you very much for your kind words. We're really pleased that we could help.
Excellent service
The team at Bletchley gave me an excellent quote, and carried out a first class job at a very decent price.
I would highly recommend therm to anyone else that has their car dinked by someone in a car park or anywhere else for that matter.
Keep up the good work
5 ottobre 2015
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Risposta di CHIPSAWAY CAR CARE CENTRE
Thank you for reviewing us
Excellent - Highly recommended
Had my alloys refurbished and scratch on rear of my Jaguar repaired by Chipsaway MK . Alloys looked as good as new and you couldn't tell that there had ever been a scratch.
Service was excellent, they picked up my car from work and returned it very quickly with no hassles.
Much cheaper than body shop and great service from guys in Milton Keynes.
5 ottobre 2015
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Risposta di CHIPSAWAY CAR CARE CENTRE
Thanks for taking the time to review us
Excellent Service
I have used Chips Away on several occasions for our company cars and always had very good service - work is a high standard, paintwork is perfect!
5 ottobre 2015
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Risposta di CHIPSAWAY CAR CARE CENTRE
Thanks, Jean
Scratch and chip repair to rear bumper
The service was very good - ranging from quick reponses to messages left, to a really effective repair to 3 x separate areas on the bumper.
I even got a lift to and from my office.
Very pleased with the whole experience.
4 ottobre 2015
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Risposta di CHIPSAWAY CAR CARE CENTRE
Thank you for taking the time to review us! It is greatly appreciated!
4 hours to do a 1 hour job
And then did the wrong wheel
I emailed them questioning it afterwards and received no reply
They appeared friendly but I was unhappy with the length of time they took, the communication in managing my expectations and then finding they did the wrong wheel
3 ottobre 2015
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Risposta di CHIPSAWAY CAR CARE CENTRE
Thank you for your feedback, Mr Smith. I am sorry that your experience with us was not as smooth and happy as it might have been.
In answer to your issues, the wheel was quoted several weeks before the repair and when the car arrived at our unit we worked from the copy of the paper quotation that we had given to you. I am sorry if you feel that we repaired the wrong wheel but it was in fact the one noted on the quote. Had it not carried any damage, we would have then walked round the vehicle and questioned it, but, as it was damaged and since at no time had we been corrected about what had been quoted, that is the wheel that we repaired.
It did take us longer than anticipated to complete the work as the gas engineers were plumbing the LPG gas to the outside of the building, which was a health and safety issue, and took longer than they had anticipated to do this, which is par for any manual job, and this caused us spraybooth downtime. Even in the best of circumstances, a bodyshop, indeed any skilled workman, can only tell you how long a job OUGHT to take since, as with any skilled job, problems may arise with equipment or even with the job itself. In a unit all work goes into a work flow and is generally completed within one day or less. The problem in your case was that you needed constant access to your email. You had your laptop to hand and we did on many occasions offer you the use of our WiFi, which is provided free of charge for our customers, and we also made numerous offers to take you back home so that you could continue working there, all of which you refused. Eventually you did take up this offer of a lift, and we then, again, later delivered your car back to you, which took two of us away from the unit. So whilst we sympathise that the job took longer than it should have done, I do think that in this instance we did everything that was reasonably possible to mitigate the inconvenience, and I am sorry that you do not feel that we did enough.
We are a friendly company, we take our customers' issues seriously, which is why we have opened ourselves to criticism as well as praise on TrustPilot, so that we can try and address any need for improvements in our practices, but in this instance we do think we tried to be as helpful as we could and I am sorry that your experience was such an unhappy one.
Chipsaway mk
Great service, great prices, great people to deal with, thorougly reccomend.
2 ottobre 2015
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Risposta di CHIPSAWAY CAR CARE CENTRE
Thanks for the great feedback. Glad you are happy.
First rate repair, and excellent service
Repairs to a small but deep dent, and scratches in my Vauxhall Corsa door were first class. Colour matching and finish were perfect. After the repair, it is now impossible for me to locate the original damage.
The quote for the original damage was fair, and the staff were friendly and courteous. I have already recommended ChipsAway to others, and will continue to do so in the future. Thanks guys.
2 ottobre 2015
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Risposta di CHIPSAWAY CAR CARE CENTRE
Thanks for your kind words. They are greatly appreciated.
OUTSTANDING
I have used them quite a few times over the past few years and their work is immaculate. Absolute perfection. Very reasonable as well and they come to your home or work.
2 ottobre 2015
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Risposta di CHIPSAWAY CAR CARE CENTRE
Thank you for your recommendation
Prompt and hassle free repair
Car was inspected within the day and repaired in 48 hours for a reasonable price. Repair job was very good indeed.
2 ottobre 2015
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Risposta di CHIPSAWAY CAR CARE CENTRE
Thank you very much
Prompt, proffessional, cost effective and excellent quality!!
As per the title, I sought a quote on the Wednesday and my wife's car was repaired to 'as new' standard during th eday on Friday. Excellent and friendly service and was well priced.
I've already recommended the Bletchley branch of Chips Away to friends and colleagues and i won't hesitate to use them again if i need to.
2 ottobre 2015
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Risposta di CHIPSAWAY CAR CARE CENTRE
Thank you for taking the time to review us.
Poor quality work
I had four alloy wheels refurbished which were left feeling rough to the touch. There was also overspray on all the tyres. Two cills should have had chips touched in, but were forgotten. I also had to wait two hours while they repaired their booth, which wasn't working properly. I would not use this company again.
2 ottobre 2015
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Risposta di CHIPSAWAY CAR CARE CENTRE
Thank you for your feedback, Mr Whitting.
We are sorry that your experience was not all that we would have hoped. As a mobile service, we were able to be slightly more, although not totally, precise about the time scale of jobs, as even then we were open to challenges from weather and light which could delay or even sabotage the job. Unfortunately, skilled manual jobs can only be estimated with regards to time since so much can happen with both the job and equipment, and in a unit everything goes into a workflow, so the time factor was a circumstance beyond our control on that day.
In a unit all work goes into a workflow and is undertaken to be done within the day. On the day in question, we had only been in the unit a few weeks, and the booth, which is brand new, was being lined and we worked to the estimated time scales that we had ourselves been given by the engineers, both as to the time they would arrive from their previous job and how long it would take to do ours.
With regards to quality issues, we do provide a three year guarantee against poor quality or deterioration and, had you come back to us, we would have instantly booked your wheels back in and addressed those issues that you have now raised, and, indeed we still can do that, if you wish. You have paid us for a quality job and it is incumbent on us under our guarantee to provide that job. Coming on this website is as much about making sure that we have made our customers as happy as we can as it is about gaining stars (although the stars are nice) so that we can constantly improve, so please do feel free to bring your alloys back and we will make sure that you are completely happy with the end result.
excellent company, excellent service
we have used chips away on more than one occasion, they are consistently professional and always do an excellent job.
2 ottobre 2015
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Risposta di CHIPSAWAY CAR CARE CENTRE
Thank you for your kind words
extremely satisfied
I have used this service twice. I am happy to have had a very good end result to my car's repair and spray .I would definitely recommend them .
2 ottobre 2015
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Risposta di CHIPSAWAY CAR CARE CENTRE
Thank you for your recommendation. We like to have happy customers
Remove scuffs and scratches
Excellent services. Work carried out was of a very high standard and great value for money compared to a traditional bodyshop.
2 ottobre 2015
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Risposta di CHIPSAWAY CAR CARE CENTRE
Thank you for reviewing and recommending us
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