CHIP Reverse Mortgage Recensioni 2.284

TrustScore 4.5 su 5

4,7

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I cannot say enough good things about Agnes! From start to finish, she was absolutely amazing to work with. She made the entire reverse mortgage process feel simple, stress-free, and actually en... Leggi di più

Valutata 5 stelle su 5

From our first interaction with Adam Hawryluk (who answered all our questions and anticipated those we had not thought to ask) we were reassured and impressed. Equally noteworthy was the pace with w... Leggi di più

Valutata 5 stelle su 5

Wow, what an utterly painless experience. We began working with CHIP on our reverse mortgage two weeks ago and the funds were in our bank last night. We found every one we dealt with to be pr... Leggi di più

Valutata 5 stelle su 5

Holly at Chip Reverse Mortgage was our initial contact when we first looked into this product. She with out rushing us kept in touch until we had all our questions answered. It took approximately 3.5... Leggi di più

Dettagli dell'azienda

  1. Banca
  2. Consulente finanziario
  3. Broker di mutui

Scritti dall'azienda

HomeEquity Bank (HEB) is Canada’s original and leading national provider of reverse mortgages, with over 40 years of service. HEB is the only federally regulated bank specialized for Canadians 55 and better. With its flagship product, the CHIP Reverse Mortgage, HomeEquity Bank empowers Canadians 55+ to use what they’ve built to live well, help their family, or plan their legacy by providing a secure way to access equity from their most strategic investment – their home.

CHIP Reverse Mortgage: There's No Retirement Like Home

Scritti dall'azienda

The CHIP Reverse Mortgage by HomeEquity Bank provides Canadian homeowners 55+ with a safe, simple solution to retire in the home they love. Access up to 55% of your home equity without ever needing to move or sell. Whether planned or unexpected costs arise, the CHIP Program provides peace of mind by allowing you to live retirement on your terms without having to worry about monthly mortgage payments.

Learn More About the CHIP Reverse Mortgage


Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

2284 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Quick and easy

When banks fail, CHIP comes to the rescue.

24 marzo 2026
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Risposta di CHIP Reverse Mortgage

Hi Ron,

Thank you for the 5-Star review. We’re glad we were able to help! Thank you for choosing HomeEquity Bank!

Sincerely,
HomeEquity Bank Client Relations

Valutata 5 stelle su 5

Deal closed a week and a half earlier…

Deal closed a week and a half earlier than expected and my contact Sharon Chapman was so helpful and patient with me throughout.

24 marzo 2026
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Risposta di CHIP Reverse Mortgage

Hi Darlene,

Thank you for the 5-Star review. We’re glad that your reverse mortgage funded sooner than expected. Thank you for choosing HomeEquity Bank!

Sincerely,
HomeEquity Bank Client Relations

Valutata 5 stelle su 5

A Pleasent Experience

They were courteous, considerate & informative answering all questions as required. Provided visual information that helped us to make our decisions. We appreciated their quick response.

23 marzo 2026
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Risposta di CHIP Reverse Mortgage

Hi Barbara and Hugh,

Thank you for the great review. We’re glad you found our staff helpful and prompt in their responses. Thank you for choosing HomeEquity Bank!

Sincerely,
HomeEquity Bank Client Relations

Valutata 5 stelle su 5

Rachel’s Dunn was an excellent advisor…

Rachel’s Dunn was an excellent advisor throughout the entire application process . She responded thoughtfully and thoroughly to all of my questions and concerns . I never felt rushed or confused - her manner was so human and professional. This went a long way toward getting me through the document gathering and submission stage as I’m not terrific with technology.

24 marzo 2026
Non scritta su invito
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Risposta di CHIP Reverse Mortgage

Hi Janet,

Thank you for the great review. We’re glad that Rachele was an excellent advisor throughout the application process. Thank you for choosing HomeEquity Bank!

Sincerely,
HomeEquity Bank Client Relations

Valutata 5 stelle su 5

Ali was amazing to work with

Ali was amazing to work with. He was very knowledgeable about the process and answered all of our questions in a timely manner. He was very patient with us and so kind. I recommend this service, and Ali, to anyone wanting to get value from their home.

2 marzo 2026
Non scritta su invito
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Risposta di CHIP Reverse Mortgage

Hi TL,

Thank you for the 5-Star review. We’re glad that Ali was knowledgeable and patient. Thank you for choosing HomeEquity Bank!

Sincerely,
HomeEquity Bank Client Relations

Valutata 1 stelle su 5

Dishonesty and Not Transparent with Disclousers

Dishonesty, misinformation and horrific unforeseen or not discussed additional charges they add to the mortgage to get out of the mortgage. Fraud has been found in accounts regarding the interest amount they have charged clients. Be extremely aware to these issues go to your Bank, or other Banks/Trust Companies before ever considering CHIP, I am living this right now and have notice other posting similar to this posting on different sites.

22 marzo 2026
Non scritta su invito
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Risposta di CHIP Reverse Mortgage

Thank you for sharing your experience. We appreciate you bringing these concerns forward and take them seriously. We’d like to better understand your situation and review the details with you.

Please contact our Customer Care team by submitting a formal complaint at https://www.homeequitybank.ca/complaints/, calling 1-855-460-7221 (Monday–Friday, 8:30 a.m.–5:00 p.m.), or emailing wecare@heb.ca.

Valutata 5 stelle su 5

Excellent experience!

Great and informative service from the agent I spoke with, Sharon Chapman. She was very patient with me as I repeatedly asked her to explain certain things so they would make sense to me. She deserves a raise!!

19 marzo 2026
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Risposta di CHIP Reverse Mortgage

Hi Natalie,

Thank you for the great review. We’re glad that you enjoyed working with Sharon and that you was patient and knowledgeable. Thank you for choosing HomeEquity Bank!

Sincerely,
HomeEquity Bank Client Relations

Valutata 4 stelle su 5

Guidlines


It worked out fine eventually and understand new guidelines and the people that control the lending - it takes longer

11 marzo 2026
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Risposta di CHIP Reverse Mortgage

Hi Janet,

Thank you for the 4-Star review. Thank you for choosing HomeEquity Bank!

Sincerely,
HomeEquity Bank Client Relations

Valutata 5 stelle su 5

Great Service

I filled out an online application to see if I qualified for a Chip Reverse Mortgage. I was contacted immediately by Zoe Plumb to help me understand the whole procedure.
From start to finish she was extremely helpful, knowledgeable and professional. The whole process took just a few weeks. Zoe made it easy to understand and answered all my questions and concerns all along the way. I highly recommend Chip if you're looking to free up some of your equity.

16 marzo 2026
Non scritta su invito
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Risposta di CHIP Reverse Mortgage

Hi Robert,

Thank you for the great review. We’re glad that Zoe was helpful, knowledgeable and professional throughout the process. Thank you for choosing HomeEquity Bank!

Sincerely,
HomeEquity Bank Client Relations

Valutata 5 stelle su 5

My host Niel was very patient and made…

My host Niel was very patient and made sure we understood exactly what was happening. The process was simple and well documented, grateful for Niel's guidance and encouragement

5 marzo 2026
Non scritta su invito
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Risposta di CHIP Reverse Mortgage

Hi Zaidan,

Thank you for the 5-Star review. We’re glad Niel made the process simple and well documented. Thank you for choosing HomeEquity Bank!

Sincerely,
HomeEquity Bank Client Relations

Valutata 5 stelle su 5

You made everything so clear and so…

You made everything so clear and so super easy for us

13 marzo 2026
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Risposta di CHIP Reverse Mortgage

Hi Leonard,

Thank you for the 5-Star review. We’re happy that the process was clear and easy. Thank you for choosing HomeEquity Bank!

Sincerely,
HomeEquity Bank Client Relations

Valutata 5 stelle su 5

mr caring

mr. neil palit my contact to reverse mortgage and this person was a professional to the highest level . his personal advice steered me to the best area for my financial future. i want to thank home equity for having a very caring person on staff.

13 marzo 2026
Non scritta su invito
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Risposta di CHIP Reverse Mortgage

Hi John,

Thank you for the great review. We’re glad that you enjoyed working with Niel. Thank you for choosing HomeEquity Bank!

Sincerely,
HomeEquity Bank Client Relations

Valutata 5 stelle su 5

Adam was extremely helpful and easy to…

Adam was extremely helpful and easy to deal with. Results were prompt and painless.

12 marzo 2026
Non scritta su invito
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Risposta di CHIP Reverse Mortgage

Hi Fred,

Thank you for the 5-Star review. We’re glad you found the process with Adam prompt and painless. Thank you for choosing HomeEquity Bank!

Sincerely,
HomeEquity Bank Client Relations

Valutata 5 stelle su 5

Hugh/

The Rep, Mr. Huge doing the great Customer services!

4 marzo 2026
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Risposta di CHIP Reverse Mortgage

Hi Lam,

Thank you for the 5-Star review. Thank you for choosing HomeEquity Bank!

Sincerely,
HomeEquity Bank Client Relations

Valutata 5 stelle su 5

Dealing with Hisham has been great…

Dealing with Hisham has been great experience. He was understanding of the Grand-Uncle's age and ensured that the process was seamless as possible. Follow-ups were great too. Very responsive.

10 marzo 2026
Non scritta su invito
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Risposta di CHIP Reverse Mortgage

Hi Paula,

Thank you for the 5-Star review. We’re glad you enjoyed working with Hisham. Thank you for choosing HomeEquity Bank!

Sincerely,
HomeEquity Bank Client Relations

Valutata 1 stelle su 5

I obtained a mortgage from CHIP through Macklem mortgages. Worst experience of my life. Never again.

I obtained a mortgage from CHIP through my mortgage broker and after signing all the paperwork at my lawyers I thought the deal was ready. Booked our ferry ride and hired the movers. Arrived at the new house and couldn't get the keys. It took a week to get them. Never did find out what the issue was. What a nightmare. Never did get an answer.

23 febbraio 2026
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Risposta di CHIP Reverse Mortgage

Hi William,

Thank you for your feedback. We truly appreciate your input, as it plays an important role in our commitment to delivering top-quality customer service. Your comments have been shared with the appropriate team. If you’d like to discuss this further, please don’t hesitate to contact us at wecare@heb.ca.

Valutata 2 stelle su 5

The lawyer representing your CHIP…

The lawyer representing your CHIP mortgage company dragged there feet, made the process stressful and I ended up with submitting a complaint. Poorly handled by your legal team. My contact for CHIP - Kyle was very professional & I appreciated being kept in the loop.

6 marzo 2026
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Risposta di CHIP Reverse Mortgage

Hi Arleigh,

Thank you for your feedback. We value your input, as it plays an important role in our commitment to delivering top-quality customer service. A complaint has been logged and a member of our Customer Care team will contact you to discuss your concerns.

Valutata 5 stelle su 5

Sandeep was a pleasure to work…

Sandeep was a pleasure to work with...she was friendly, polite, efficient and knowledgeable. She always called back or sent an email when she said she would.

8 febbraio 2026
Non scritta su invito
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Risposta di CHIP Reverse Mortgage

Hi Gordon,

Thank you for the 5-Star Review. We’re happy Sandeep was friendly, polite, and knowledgeable. Thank you for choosing HomeEquity Bank!

Sincerely,
HomeEquity Bank Client Relations

Valutata 5 stelle su 5

Easing some financial burden

To me, the most important part of going through the process of a reverse mortgage was feeling well informed and getting professional and caring service. This was provided by Hisham Abouraya.
***I would like to see CHIP make higher loan amounts available to, what they consider, more remote areas though.

9 marzo 2026
Non scritta su invito
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Risposta di CHIP Reverse Mortgage

Hi Sole Balance Therapies,

Thank you for the 5-Star Review. We’re glad that you felt informed throughout the entire process and that the service was professional. Thank you for your feedback. Thank you for choosing HomeEquity Bank!

Sincerely,
HomeEquity Bank Client Relations

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