Chemist Direct 

They take your money and the products do not come. How can such a scam stay in business?

They claim to have an award winning team. I doubt they could win a coin toss.
All I want is reminders that I need to reorder my medication to be sent on the correct date - as specified on my Home Page.
They send them weeks too early.
I reset the reminder date to the next one I need - it's ignored.
I complain - they tell me how to adjust the date.
They don't read the content of emails before sending a totally inappropriate reply.

I placed an order for a couple of things that were cheaper than anywhere else. However, the items never arrived, after numerous emails and phone calls, in which I found them unhelpful and rude regarding this. I will not be ordering from these again and will advise anyone not to and to save your money and go elsewhere

Ordered jean paul le gaultier le male gift set. Stated EDP (perfume) on the site but EDT(eau de toilette) was delivered. When i emailed I was informed that at the bottom of the page, in smaller print, it did say EDT. Which is contradictory if not mis-selling. I ordered EDP but received EDT. No apology was given. BEWARE

Parcel was left by delivery man and it was not us.
Contact chemist direct who said here is an image of the signature and a male in his 30-40s to which I said it’s not us.
They closed the case.

Ordered two separate items. After accepting my order, they mailed to say they would not be supplying one item so I emailed them immediately to cancel the other product because the delivery charge was similar to the initial cost. My mailed was ignored and the next day they emailed to say the single item had been dispatched and charged.
Unethical money grabbers.
Avoid!

Dreadful company.Terrible customer service.Brought an item not fit for purpose for almost £40 and they couldn’t care less.Wasn’t expecting a refund just some advice and maybe a gesture of goodwill.No chance.
Too much competition for me to ever consider using them again.In the current climate can they really afford to treat customers like this?

I ordered some items with 5-7 day delivery [I was in Spain at the time on holiday hence the extended delivery time]. They didn’t arrive so I asked for a refund and was told to wait 6 weeks until I could apply for one.
They eventually arrived 4 weeks later after ordering. By then I had purchased the items elsewhere so asked if I could return the package when I returned home to the UK. I was told I could return them but I had to pay the return postage.
They have accepted no responsibility for their dismal service. No personal approach or apologies. Very poor customer service. Short, abrupt, almost computerised responses. I advise not to use their website and shop elsewhere.

I had to return a non-functioning digital thermometer which wasn't cheap, but had been recommended by WHICH? Despite proof of return (by their chosen carrier - EVRI - they have failed to reimburse me. This is tantamount to theft.

I was dubious about buying from this chemist online due to previous bad reviews so I just decided to purchase one small thing as I couldn’t get it anywhere else, I did want to buy multiples but thought I’d test the site out first. I have to say they were GREAT! I received my order very quickly and tracking info every step of the way. I will definitely go back to buy more now. Hopefully they keep up the great work!

I ordered some medication from Chemist Direct which failed to arrive and they blamed the courier who had allegedly returned the items to them so they offered me a refund (so far ok), having paid £11.98 including "delivery" I was refunded £8.49 so in other words they kept the delivery charge which was very customer friendly of them , I will never use this company again

OR6999261

I’m tired of emailing these people. They took my money, and the date was January 20th. Today is the 19th, and I still haven’t received my refund. Whenever I ask about it, they just say they are looking into the matter and will return it soon, but nothing ever happens. My trust in them is dwindling. My advice to you is to forget about getting your money back, and instead, it would be better to help homeless peopl

Let me know if you'd like any further charity!!!

save yourself time, energy and money .... shop elsewhere!

Declined the med i ordered, and then stopped all contact as soon as I requested a refund. Ordered a different item and they never gave it to me and are still refusing all contact. Get your meds elsewhere

One of the worst customer service I’ve come across, my parcel was dropped off to a bottle’O bc I wasn’t home with no notification of attempted delivery or where the parcel would be to pick up. Sent back to chemist direct who said if I wanted my product I’d have to repay $9.95 to have delivered again regardless of lack of notification, I was basically told bad luck. Chemist Direct use Sendle for delivering parcels. Sendle leaves parcels at a bottle’O if you’re not home. If a child orders from the chemist ie: hair products and isn’t home for delivery, the child must pick it up from a liquor store. Chemist direct knows this and seem ok with that. 👎🏼

Edit; after write this review chemist direct refused to publish it.

Allergy & Hayfever Relief Cetirizine

Bought a year’s worth of this for myself - and filled in a pharmacy form - but tablets expire within 4 months.

Won’t buy from Chemist Direct again!

All I wanted were some buscopan cramps. I then received an email telling me they needed more information and I should reply to the email - which I did - I sent a detailed email. Four days later I received exactly the same email but from a different email address. When I phoned they said they hadn't received my email. How many different email addresses are they using? Why do they tell you to reply to an email address when they don't seem to know which email account to use? I wasted my time with an incompetent company that can't communicate effectively. I needed the medecine before travelling- but it was too late. I will never use them again.

I was sent an email by Chemist Direct giving me a voucher code for my next order. When I tried to use it the website wouldn't accept it. The Customer Service department were dreadful. They kept coming up with reasons why it wasn't accepted when I proved one wrong they tried another, even though I had the offer in black and white. They clearly work to the slogan the customer is always wrong! I ended up cancelling the order and would advise anybody not to use them!

I placed an order on 23rd November and received an email confirmation. I have still not received my order. The online tracker keeps saying order being processed. I have emailed twice already but have not even received the courtesy of a reply. I have just emailed them for the third time to find out when I can expect it. Absolutely appalling customer service. I now have to source the item elsewhere as I have run out.

I ordered a specific item, in part relying on the picture to confirm it was the item I usually order. A different item was dispatched. When I questioned it I was told ( quite bluntly) images are for illustration only and may be different to the product ordered. Surely you should be able to see a picture of what you are ordering, not a picture of some other random item!!