Erlie helped me in middle of the night on a complex situation and guided me through this wit great expertise plus patience and kindness as well I have had great support always from the exceptionally s... Leggi di più
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Scopri cosa dicono le persone
i have had like 3 VPS providers, and ChartVPS is at the top of the list! why? they take customer service seriously and are always ready to help!
Probably the best 24/7 support among all the VPS services out there. They are quick to respond and happy to accommodate. Never had an issue during my one year as a customer.
ChartVPS has worked with me through a couple of NinjaTrader setups with automated Algos. Their service is stellar. If you are looking for a hosted Ninjatrader platform with or without any type of auto... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
ChartVPS provides high-end VPS and dedicated servers built specifically for traders, enabling them to automate strategies and trade from any device 24/7.
Informazioni di contatto
Toronto, Canada
- support@chartvps.com
- chartvps.com
The quick response always
The quick response always
The friendly willingness to find a solution, no matter how stupid the question.
Always staying in contact until the issue is resolved
Thank You
Martin
A+ Price, A+ Latency, A+ Support
Insane VM and VPS specs for the price. I ended up with the most expensive dedicated server and has never been happier. Beats Azure hands down. Combine that with the support that is ALWAYS available via chat and always helps and with the extremely low latencies to brokers and markets. It's just ridiculous how good it is.
I am not extremely computer savvy and I…
I am not extremely computer savvy and I am a year into my day trading journey. When things go wrong I need step by step process. I just got off chat with Ninja Trader for a few basic questions. They were rude and condescending which created the chat to be much longer leading to a phone call. Then I had issues with my VPS lagging and freezing. John came in through the chat and not only fixed the issue he also took it upon himself to do all of the backup saving to the cloud etc. and importing back to the vps. He understood my frustration and immediately took over. I can not explain enough how customer service like this goes a long way. He was ABSOLUTEY AMAZING!! Night and day experience after dealing with Ninja Trader. THANK YOU JOHN AND CHARTS VPS!!
great product and even better customer…
great product and even better customer service. I had a few problems with tradestation setup and there was always someone available on the chat to help out quickly. I have dealt with both Brian and Nestor and they are both great!!
If you're in the market for a VPS
If you're in the market for a VPS, give ChartVPS a consideration. I started with the Mark 2 and had a few upgrades over the past few days and the support team have been quick to take care of my needs. The entire support team is top notch! Response time is super fast by live chat through your Dashboard and email as well. Highly recommended!!!
-Fetty
Futures Trader
As a futures trader, I would highly recommend using ChartVPS over other competitors. The team is specialized, reliable, and offers best in class specs for their servers. With how automated customer service is these days it is refreshing to be able to work with someone directly if you have questions. 5/5
Erlie was so very patient kind
Erlie was so very patient kind. Very
Helpful. He took the time to walk me thru step by step.
If I decide to start trading again I will
Go back to them because of Erlie
Top Shelf Customer Service and Assistance - Amazing
The customer service at this company is TOP SHELF. I have worked with three different customer service reps over the last several days. They are super friendly, knowledgeable and go out of their way to make sure the need help was delivered!
Would Recommend
Top notch customer service anytime of the day the team is there to help. Very fast and accommodating to solve your problems. Also provide a great product.
Great support team
Great support team! Proactive and quick to respond! Ilija was amazing!!
I was surprised at how easy it was to
I was surprised at how easy it was to get started. Everything was intuitive and worked right away.
Professional and Knownledgeable
Nestor was professional and knowledgeable while resolving my problem with my computer system.
Great team, great service
I have been using ChartVPS for a couple years now and it has been a great experience. Any issues I have had have been quickly resolved...most all have been user error. The team is very quick to respond and the system has been reliable, and fast. The team has been great to help grow the system to meet my needs. I value them in my business.
The people at CHARTVPS are amazing
The people at CHARTVPS are amazing. First the have an 800 phone number you can call & speak to a real person. I spoke with Ilija. They are patient & will patiently walk you through anything you need. I love the service & the courteous staff.
Great Service!
I have been using them for years. Yesterday I had a computer issue and they were able to fix it quickly.
They are the best.
Absolutely Outstanding Support
Absolutely Outstanding Support – Best I've Ever Seen!
I'm constantly blown away by how fast the support team at ChartVPS responds. These guys are always there, replying within a minute — every single time. What’s even more impressive is how they immediately understand the issue and go straight to the solution without wasting time. It’s honestly incredible. I’ve never seen support like this anywhere else.
This is a truly professional, highly trained team. You really get your money’s worth, and then some. Everything about their service screams professionalism. Highly recommended!
When I decided to go the VPS route
When I decided to go the VPS route, I did an extensive amount of due diligence as trading is my livelihood. I cannot, I repeat, cannot believe how awesome their services are. In this business, I have NEVER had the customer service I have with anyone other than Chart VPS. Jovan and Nestor are incredible. Immediately answer any request - to be clear here, I request upgrades, VPS' set up for friends etc, not technical issues, and these guys are not only friendly but are ON THE BALL. I'll never leave this company. They are BY AND FAR the best VP provider available. I've never had one outage, one delay, one problem. Highly recommend and ENCOURAGE you to use them. They THE best. I've been with them over a year and will never end this relationship.
Great Customer Service
Erlie with was fantastic - he was very patient and took the time to answer every question. He was friendly, patient, and very knowledgeable. He listened carefully to my issue and resolved it quickly without making me feel rushed. I really appreciated his effects to make sure everything was working properly. It's rare to find such attentive and efficient customer service these days. Highly recommend!
World class level service at ChartVPS
Ilija and the folks over at ChartVPS are extremely nice and flexible - their customer support is second to none, with blazing fast response times and understanding for a variety of issues relating to server setup and maintenance and pricing. If you ever encounter a problem, their friendly reps will help you in a jiffy!
You will never go wrong with ChartVPS, I guarantee it!
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