Charm Living recently took over management of our building from the previous managing agent. I've had several queries along the way and have spoken to Hilary a number of times, who's been extremely he... Leggi di più
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Absolutely dreadful service, they ignore emails and issue invoices for service charges but have not completed any work at our property. Disgusting service all round. would not recommend. We have a col... Leggi di più
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I am in the process of selling my flat. Charm recently took over part of the management. Cassandra has been brilliant. Answered my emails, kept me informed of what was happening and provided essential... Leggi di più
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I needed an asbestos register to install internet in the apartment I recently started renting. Despite considerable workload from only recently taking over management of the property, they were... Leggi di più
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Scritti dall'azienda
A vertically integrated real estate platform — combining acquisition and investment, development management and residential management, powered by data and technology, with residents at the heart of everything we do.
Informazioni di contatto
Regno Unito
- charmliving.co.uk
3,8
Molto buono
26 recensioni
Non risultano inviti alla recensione recenti
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Ha risposto al 83% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
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Charm Living ‘took over’ management of…
Charm Living ‘took over’ management of our block in April 2026. Since then we have had ZERO impact from them. All common parts in a filthy state as they haven’t, after FOUR months, been able to arrange new cleaners or even visit the site. During this time both the designated contacts have left CL. We are communicating with ghosts! Seriously unprofessional- avoid.
9 luglio 2026
Non scritta su invito
So far, so bad
So far, so bad. Wouldn’t recommend
Took over our contract in May. We have had issues with someone fly tipping on our property, council not interested so we have been reporting to Charm about getting a gate installed as soon as they took over the contract. Our property manager said they would look into it and we haven’t heard anything, keep having to chase (it’s now June). Then we find out she has left the firm and no one has communicated it to us. A week later and still don’t have an update. Still don’t know who our new property manager is.
8 luglio 2026
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Risposta di Charmliving
Thank you for your feedback. We're sorry the departure of your property manager wasn't communicated to residents promptly — that was a failing on our part and we've addressed it internally.
That said, we'd like to set out what has actually been happening on your development, as considerable work has been underway. Our Managing Director has taken personal oversight of the site, and the following actions are now being concluded:
• The reported fly tipping was cleared the same day it was instructed.
• A CCTV specialist has been to site to scope an installation.
• On the gate: because the building is within a conservation area, planning permission is required before any gate can be installed. This isn't a delay of our making — it's a statutory requirement. We are securing the process and a quote for the planning application and gate design so this can move forward properly.
We took over this contract in May, and while we recognise the communication gap caused understandable frustration, meaningful progress has been made in a short time. A new property manager will be introduced to residents shortly. In the meantime, if you'd like to discuss any of the above directly, please call us on 020 3966 1693.
Charm Living
Water leak cause and resolution
I was made aware of a leak on the 25th June 2026 by my rent agents who had contacted by the tenants about the issue. They had themselves contacted Perry at Charm Living who immediately contacted a contractor to attend the property. On the 26th June I received an email with a description and resolution to the issue, corroded water tank which was over flowing into the properties below. The resolution was to replace the water tank and renew pipe work that was damaged at no cost to myself or the tenant due to the buildings insurance on the block.
I want to say that the prompt action and resolution to this issue is fantastic and Perry is a credit to the company.
26 giugno 2026
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Risposta di Charmliving
Thank you, Simon. We really appreciate you taking the time to share this. Leaks like this can cause a lot of disruption if not dealt with quickly, so we're pleased Perry was able to get a contractor out promptly and have the issue diagnosed and resolved with minimal impact to you and your tenant. We'll pass your kind words on to him – feedback like this means a great deal to the team. Thanks again, and please don't hesitate to get in touch if there's anything else we can help with. Best, Ben
Helpful service
Perry Williams was very helpful and responded quickly once he understood the issues. It was good to speak to someone who understood the issues I need sorting.
5 giugno 2026
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Risposta di Charmliving
Thank you, Wendy – lovely to hear. We're glad Perry could help and get things sorted quickly for you. We'll pass your kind words on to him. Thanks again! Best, Ben
Good timely response and updates plus…
Good timely response and updates plus follow ups . Good start to management contract here ( kings hall )
3 giugno 2026
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Risposta di Charmliving
Thank you, Simon. Timely responses, updates and follow-ups are the basics we want to get right, so it's great to hear that's landing at Kings Hall. We're committed to keeping this up throughout the contract, not just at the outset. Thanks for the positive start, and do reach out any time. Best, Ben
Just taken over the management of our…
Just taken over the management of our building, reported an issue with the AOV and was handled swiftly, The company who attended and repaired the AOV were professional, courteous and dealt with the issue, good start for the management company.
14 maggio 2026
Non scritta su invito
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