Charlotte Mills Recensioni 

I purchased a gorgeous pair of Charlotte Mills shoes for my wedding day, unfortunately the shoes were slightly too big and did not suit my feet shape. I emailed Charlotte Mills and the lovely Alex got back to me promptly with guidance on how to return.

Following this, I lost the return label and was in a panic wondering how I was going to return the shoes. I emailed Alex a second time, who again responded promptly with the return label attached to the email so I was able to print it off and get the shoes sent back.

I can’t fault Alex for their wonderful customer service and quick responses. They put me at ease throughout the whole process and were just lovely to deal with!

My experience with Charlotte Mills has so far been spectacular. The shoes are some of the most comfortable heels I have ever tried on, they also fit greatly with my wedding dress. The customer service was genuinely better than known designer brands (that I also tried and decided against in favor of these shoes). I cannot recommend them enough to any bride.

This is by far the best customer service I have ever experienced. I fell in love with their shoes online, but living in Australia I was nervous about how exchanging a size would go! Alex has been so incredibly helpful with getting me get the right size. Answering all my questions and even helping me to size down again after I sent a photo of the shoe still too big! The quality of the shoes are incredible and so well made. Highly recommend, they reduced so much stress while planning everything else for the wedding.

One of the company’s strongest points is its clear identity. From signature details like embossed shoe soles with poetic messages to delicate embellishments such as pearls, lace, and metallic finishes, the products feel thoughtfully designed rather than mass-produced. There’s a strong emotional element to the brand, which resonates well with brides looking for meaningful touches on their wedding day.

The shoes I purchased are incredibly comfortable and great quality. I can't wait to wear them on my wedding day! Additionally, the customer service provided by Alex last month was exceptional - she went above and beyond to help me with my order.

Excellent service. Beautiful shoes ans so comfy

Comfy shoes, lots of different styles to choose from. Very happy with them and the little touches that make them unique.

Well packaged.
Speedy delivery.

I ordered three pairs of shoes for my wedding to try. I really liked two of them, so much so that I thought about keeping one for ceremony and one for dancing. I emailed customer service to see if they could stretch out the return date by another month because I couldn't make sure they were the right colour until I tried on my dress (which was in Italy). Otherwise I would have had to return all to avoid the risk. They were super understanding and kindly offered the extended return schedule, so I was able to take them with me to Italy for my fitting without stress. As it turns out, they were the perfect match, so I am keeping both, which means that it was a good win for Charlotte Mills also. But I really appreciated the service. Thanks!

Cannot recommend Charlotte Mills enough. I ordered a size 5 in the pearl strap heels for my wedding and they were too big. I returned them for a refund but mentioned it was quite tight with timings before my dress fitting, so the amazing Alex reposted a size 4 for special delivery and they arrived on time. I’m yet to wear them for my special day but they look really elegant and cannot recommend the great customer service more!

Beautiful shoes, so comfortable, looking forward to wearing on the big day in June.

What an amazing product, and company! I had been scouring the Internet for the perfect bridal shoes, and came across the Charlotte Mills website. I am in the US, but always love a UK designer, so decided to check them out. One style is more gorgeous than the next, but I finally landed on Ophelia. I haven’t purchased shoes from the UK before, so I was a little nervous about the size conversion. After placing the US size in the cart and finalizing the order, I panicked, because the UK size was different than I expected. I placed the order on a Friday evening, and was worried about it shipping out before I could reach customer service. But customer service got back to me immediately, And assured me that they would check in before shipping the shoes out on Monday. I got an email first thing Monday morning from a lovely rep, who went as far as to try the particular shoe on for me, since we wore the same Italian sizing. She told me that the Converted size would be perfect, and upon receiving the shoes, she was absolutely correct. They fit perfectly, and are even more stunning in person. I haven’t worn them yet, other than to try them on, but they do feel incredibly comfortable. The quality is exceptional, every little detail is so thoughtfully done. I will definitely shop with this company again in the future. What a wonderful shopping experience!

Shoes posted out quickly, when they arrived they were more beautiful than the pictures online and better quality than expected. You can tell the care/attention to detail that goes into making each pair. The shoes are super comfortable and true to size. High attention to detail with lots of lovely touches when opening the packaging. I would highly recommend anyone to buy from Charlotte Mill for wedding shoes! You will not be disappointed! I can’t wait to wear them on my wedding day

I cannot fault the customer service I have received from Alex, absolutely amazing. I had to swap the shoes 4 times but was willing to help everytime I emailed. I am usually a size 4 however they were too big but eventually the size 3 wide fit fits perfectly! The patience and communication I received was 100% and always happy to help! Thank you.

The shoes are stunning, and if I hadn't had any issues with the first pair I would very likely be leaving an incredibly different review. They're also why it isn't a 1 star review.

My interactions with customer service have left me unexpectedly very disappointed.

TLDR; received a faulty pair of shoes, customer service were good initially but then ignored messages re my replacement shoes, didn't keep me updated about the whereabouts of my replacements, I had to get Charlotte to step in, customer service tried to get me to change what had been agreed, and I was not offered anything to make up for the awful experience.

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After ordering my wedding shoes in late November (luckily I did get them in a Black Friday offer), they arrived with imperfections. I contacted customer service who initially replied very promptly. As they didn't have another pair to exchange them with, they offered to re-order me a pair from the next delivery which was due to be in mid-January. I explained that I was happy to wait until mid-January but as my dress fitting was mid-February, I couldn't do this option if there were going to be any delays as I needed the shoes to confirm length etc in the fitting. I was reassured that the delivery had been confirmed by the design team, so I sent back my faulty pair and waited to receive my replacement pair mid-Jan. I even got a confirmation email that my return had been received and that I would hear if the shoes were due to come in sooner. This left me pretty confident that I would get proactive updates, and that there would be no delays.

I didn't hear anything after this. I emailed on 19th January (the date I was told the stock was due to arrive) to confirm that my shoes would be sent out soon. As I didn't hear anything, I sent a chaser by both email on 22 Jan and then Instagram on 23rd Jan. My message was picked up on Instagram on 26th Jan, saying I would hear back later that day. By nearly 5pm I still hadn't heard anything so had to send another message on Instagram.

Charlotte had to step in both on Instagram and then email. She was apologetic, explained it was a transit delay and offered to send a sample pair which were the next size up so I at least had a pair for my fitting, in case there were any further delays to the stock. I confirmed that this would work, and asked to confirm that I could hold onto these sample shoes until I received my replacements, so I didn't end up in a position without a pair again. She confirmed this would be possible.

Interestingly, it was only after this that an apology email got sent out to customers (me included) waiting on delayed shoes - a week after the previously communicated shipping date. This should have been done proactively.

However the problem continued for me; when the stock then came in, I was told to return the sample shoes first because they needed them for an event(!). I had to point out this was against the agreement I had *twice* before my shoes were agreed to be shipped out to me. Also worth noting they had posted on social media about the stock being back for a few days before I was contacted, so I don't think I was even prioritised to get my replacements - they just wanted the samples back! No other gesture of goodwill was offered to me for the poor experience I had - despite the stress, multiple emails/chasers, a faulty pair of shoes and 2 trips to the post office later.

I could also see in the email chain that someone had been told what to reply to me before Charlotte stepped in. Seeing this email between customer service members showed there isn't really much care from the team about the customer experience - it was quite dismissive of the experience I've had/felt like they didn't really take responsibility. They didn't indicate any resolution like Charlotte did, and instead suggested I could just change the order if I wanted to. Similarly, the fact I was contacted to send the sample shoes back because they needed them just makes me feel that I was seen as an inconvenience rather than them causing the issues!

While I do love the replacement shoes and am looking forward to wearing them on my wedding day, the customer service experience in my opinion really doesn't match up with the price point of the shoes. This is meant to be a brand that understands the importance and excitement of how special planning your wedding is, but unfortunately all it did was add to the stressful side of the planning and leave me disappointed. I was considering other purchases but glad I held off.

Re the reply: interesting as the employee I last interacted with was called Alex, and they were the one pushing against Charlotte’s guidance! Influencers get sent multiple free products, but paying customers don’t even get a small goodwill gesture after a poor experience.

I cannot recommend Charlotte Mills enough.

I ordered my wedding shoes on a Friday and they arrived first thing Monday morning — such incredibly fast delivery. The service was personal, warm and genuinely thoughtful. I spoke with the lovely team who were so kind and even congratulated me on my engagement, which made the whole experience feel extra special.

The shoes were beautifully packaged and absolutely stunning in person. The craftsmanship and attention to detail are exceptional. I couldn’t be happier with my purchase and can’t wait to wear them on my wedding day.

An incredible brand, that makes every bride to be feel special!

Thank you for such beautiful shoes - the details put into each pair is amazing.

They're beautiful comfortable and supportive. I was really looking for simplicity with beautiful details and o found them!

I had to swap and exchange my shoes multiple times to find the perfect fit and the process was so easy and a member of Charlotte mills support was always there on hand to help. Finally found the perfect pair!

Stunning wedding shoes, these are so comfortable and special I cannot wait to wear these on my wedding day! Would definitely recommend Charlotte Mills!!